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Mercure Arbat Moscow

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Traveller (534)
Room & Suite (318)
Dining (45)
Overview
  • Excellent70%
  • Very good26%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
All hotel details
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Reviews (1,669)
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827 results
Traveller rating
585
220
16
3
3
Traveller type
Time of year
LanguageEnglish
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585
220
16
3
3
Show reviews that mention
All reviewssmolenskaya metro stationprivilege roomred squarewhite rabbitgreat hotelblue lineexcellent locationwalking streetsouvenir shopsminute walkfree wifiwalk in showerperfect stayhighly recommend this hotelstandard roomclose to the hotelcomfortable hotel
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1 - 5 of 827 reviews
Reviewed 1 week ago

I stayed 3 nights at Mercure Arbat Moscow. Conveniently located, metro (Smolenskaya station) is just next to the hotel and you can walk along the Arbat Street for restaurants, shops, supermarket, etc. Although it’s close to one of the most famous and crowded tourist spots,...More

Review collected in partnership with Accorhotels.com
1  Thank horseplusplus
Reviewed 2 weeks ago via mobile

I just had one of the worst travel experiences of my life. This hotel rejected me and my wife from checking in because she is a Russian citizen (I’m American). On top of the rejection, which is due to a policy that is in an...More

Thank Ed L
Response from Irina N, General Manager at Mercure Arbat MoscowResponded 1 week ago

Dear Ed, Thank you for taking the time to share your comments with us. Please accept my most sincere apologies that the level of service did not meet your expectations and we failed to let you feel supported. As it was already clarified in confirmation...More

Reviewed 2 weeks ago

Selected this hotel for a one night stay in Moscow, located not too far from the Kremlin/ Red Square. Check-in was efficient and quick. Room was well appointed and clean!.....and quiet! Reception staff very helpful with any requests. Enjoyed a beer with tomato/avocado "tartare" in...More

Thank TVVOPINION
Response from Elena G, Manager at Mercure Arbat MoscowResponded 2 weeks ago

Dear Valued Guest! Let me thank you for the positive review regarding your stay at Mercure Arbat Moscow Hotel! We are extremely glad to know that you liked our hotel, its cleanliness, modern rooms and excellent location. Thank you for your kind words about our...More

Reviewed 4 weeks ago via mobile

Beautiful hotel, excellent location. Room was clean, modern and had lots of storage. The metro station is right across the street, 2 minute walk to Arbat street. Taking one star off because we asked for a room with the somewhat if a view however got...More

Thank Vera A
Response from Elena G, Manager at Mercure Arbat MoscowResponded 2 weeks ago

Dear Vera! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. It is wonderful to hear that you were delighted with the amaizing location. Regarding rooms I would like to...More

Reviewed 4 weeks ago

We really enjoyed our stay at the hotel. clean. spacious. quiet. pampering. comfortable. The privilege room really was great with the Nespresso machine and the free drinks in the mini bar. we did have 2 problems: 1. when we arrived we were given a room...More

Thank orlytModi_in
Response from Elena G, Manager at Mercure Arbat MoscowResponded 2 weeks ago

Dear Valued Guest! Thank you very much for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your positive detailed feedback. We are glad that you gave us the highest possible mark on Tripadvisor mentioning the location of our hotel...More

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About
Hotel class
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
109
Price range
US$94 - US$316 (Based on Average Rates for a Standard Room)
Location
Russia > Central Russia > Moscow > Arbat
Hotel Amenities
HOTEL FEATURES
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Spa
Air Conditioning
Airport Transportation
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Pool
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
109
Price range
US$94 - US$316 (Based on Average Rates for a Standard Room)
Location
Russia > Central Russia > Moscow > Arbat
Hotel class
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
109
Price range
US$94 - US$316 (Based on Average Rates for a Standard Room)
Location
Russia > Central Russia > Moscow > Arbat
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Traveller (534)
Room & Suite (318)
Dining (45)
Amenities (28)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Nearby
Arbat
Crowds of tourists, both local and international take
in Old Arbat and its modern and gigantic peer – New
Arbat. One reason visitors keep coming is no doubt
Konstantin Melnikov’s famous private house, now open
to the public and worthy of a visit. After exploring
one of the oldest parts of Moscow, avoid the crowds
and turn to the side streets and boulevards where
calmness and affordable food is plentiful.
...More
Questions & Answers
Ask a question
orlytModi_in
4 April 2018|
AnswerShow all 4 answers
Response from drchambersuk | Reviewed this property |
I always get a privilege room as I am a platinum card holder with Accor Hotels. The difference is a fully stocked fridge that is free, only water, soft drinks and juice. I am not aware of a lounge for privilege rooms. This... More
2
Votes
Muhammad61
10 November 2017|
AnswerShow all 5 answers
Response from BartLRW | Reviewed this property |
Arbat street is just 1 block away
1
Vote
Google Translation
Muhammad61
10 November 2017|
AnswerShow all 6 answers
Response from Elena G | Property representative |
Dear Muhammad, good afternoon! Thank you for your question! Mercure Arbat ideally located in the historical center of Moscow at the most beautiful pedestrian street of Arbat (just 160 m. from the hotel), famous by its... More
1
Vote
Room Tips
"Top Floor City Views"
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"privilege rooms are excellent!"
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"Ask for a room with a view. They have a few."
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"Ask to have a window in double room"
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