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Sheraton Palace Hotel Moscow

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#20 of 309 Hotels in Moscow
Certificate of Excellence
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Sheraton Palace Hotel Moscow
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729 Reviews from our TripAdvisor Community

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Showing 389: English reviews
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Boston, Massachusetts
Reviewed 2 weeks ago

Reception was very friendly and accommodating. Assisted us with ordering taxis, coordinating the destination and determining the cost so we knew how much cash needed on hand. It really helped when we can't speak the language. Breakfast was included in our rate, and the dining room was quick and easy to pop in, allowing to maximize on sleep which is...

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Helpful?
Thank krile24
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Guest! Thank you for choosing Sheraton Palace Hotel Moscow as place of your residence and for taking the time to leave your feedback. It is integral to our ability to continue to improve our service. We are delighted to hear that you had a pleasant stay in spite of some disappointment with the room but we do appreciate your...

Gilbert, Arizona
Reviewed 4 weeks ago

I was impressed with every aspect of my stay at the Sheraton Palace. Check-in and check-out was friendly and professional. Assistance with reservations and other matters with front desk staff was always great. Staff at the Piano Bar and the restaurant was also outstanding. Next time in Moscow, I will make the same choice.

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Helpful?
Thank Jay M
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Jay M, Thank you for sharing your experience at the Sheraton Palace Hotel Moscow. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

The Netherlands
Reviewed 7 March 2017

Great hotel, nice rooms; staff friendly and helpful; excellent breakfast.I did not try the restaurant. Easy walk to red square. Rooms were a bit stuffy, not easy to change but that is probably cultural, Russians like to stoke things up. Good taxi service to the airport.

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Helpful?
Thank Traveling_brand
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Traveling_brand, Thank you for choosing Sheraton Palace Hotel Moscow and for taking your time to share a nice feedback regarding your stay. It is a pleasure to hear that you have enjoyed your time with us. We love to see your comments and really hope there will be an opportunity for us to host you again on your journeys...

London, United Kingdom
Reviewed 2 March 2017

Stayed at this hotel again after an 8 mth break, and although under new management I am sorry to say that the hotel is "much the same"... ! Upsides - Great location, clean and tidy rooms, gym is small but reasonably well equipped and the breakfast is ok. Downsides - Staff - I'm not sure they want to be there,...

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Helpful?
1Thank guiltypleasure798
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear guiltypleasure798, Thank you very much for coming back to our hotel and for letting us know your thoughts about the stay. I appreciate your pleasant comments about location, rooms, gym and breakfast. I am very concerned to learn of your disappointment with our services you encountered at the hotel. Would you be so kind to give me more detailed...

Vienna, Austria
Reviewed 7 February 2017

I have been again at this hotel after a break of several years. It has since a year a new owner and is now providing again a good service. They have completely renovated the hotel, including reception area, bar, rooms incl. bathrooms and also the lounge. Due to location, combined with provided service and the new rooms I can recommend...

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Helpful?
Thank Dietmar F
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Dietmar F, First of all, thank you very much for your loyalty. It is a pleasure to hear that you have enjoyed your time with us. I look forward to welcoming you again at our hotel and hope that your next visit will also be delightful. Best regards, Georgy Oleshchuk General Manager

Nagpur, India
Reviewed 7 February 2017

This is a great upscale choice for Moscow. We got a great deal and we very happy to stay here. The rooms on my floor were as expected for a 5 star hotel and very spacious. The breakfast is excellent too. In terms of service, I expected much more, as the front office seemed rather indifferent and the concierge more...

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Helpful?
Thank rahulkale
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Rahulkale, First of all, thank you very much for choosing Sheraton Palace Hotel for your stay during last trip to Moscow! I was pleased to learn that you have enjoyed our rooms and breakfast. Regarding your comment about concierge service let me please explain you this moment. I dare to suggest that you may mix up our concierge and...

Mumbai (Bombay), India
Reviewed 4 February 2017 via mobile

I just checked in and was really impressed with the warm hospitality of the reception n check in staff mainly Mr Andre, very cordial n helpful, easy n hassle free check in, lovely hotel, good rooms, great food n room service, it's my first trip to Moscow n thanks to all the hotel staff who have made me feel at...

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Helpful?
Thank RV197099
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear RV197099, Thank you so much for your positive review on TripAdvisor. Your encouraging compliments are highly appreciated and will be passed over to our team. We are looking forward to welcoming you back on your next trip to Moscow. With best regards, General Manager Georgy Oleshchuk

Reviewed 18 January 2017 via mobile

Good location within the city Center . It's got good rooms . But please be aware of the security deposit you give there at the time of check in . They demanded either cash of 2000 roubles or swipe 5000 roubles in cash. I was willing to pay in card to which they said the Indian card won't work there...

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Helpful?
Thank hitesh k
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Mr. Hitesh K, Thank you very much for choosing Sheraton Palace Hotel as a place of residence during your visit to Moscow and for informing us about your stay experience. Your valuable comments help us to see our service capability through the eyes of a guest. We were surprised to read your comments regarding deposit handling. According to our...

Nuremberg
Reviewed 17 January 2017

If you are looking for a hotel with a good location and good price in five star hotels in Moscow don't miss the Sheraton Palace Hotel at Tverskaja street. This newly renovated hotel is just perfect for you. For business or even private visit. If you are platinum member at SPG you will find very friendly stuff and a executive...

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Helpful?
Thank CaroNuremberg
SheratonPalaceMoscow, General Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Guest! Thank you for staying at Sheraton Palace Hotel Moscow. I am glad to hear that you felt comfortable at our hotel, liked its location, our staff and enjoyed the club lounge. I hope to welcome you back very soon! Best regards, Georgy Oleshchuk General Manager

Johannesburg, South Africa
Reviewed 8 January 2017

We stayed in the Sheraton Palace Hotel in Moscow during Dec 2016. The service that we received was excellent and all the staff were friendly and understood English. They went out of their way to help us get DVDs when we enquired about English movies (since the TV only showed movies in Russian). The Vladimir Restaurant provides the breakfasts in...

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Helpful?
Thank HansBerg

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Staying in Presnensky

Neighbourhood Profile
Presnensky
The neighborhood is divided into two major halves by Krasnaya Presnya street: the southern part highlights Moscow city – businesses contained in skyscrapers along with the White House - where the Russian government works. The north is a bit more relaxed and casual, visitors here will find the Moscow zoo, National Centre for Contemporary Arts and a number of fine restaurants. The beautiful neo-gothic Cathedral of the Roman Catholic Church of the Immaculate Conception of the Blessed Virgin Mary is usually packed with the events such as organ music concerts.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Located in walking distance from the Kremlin, the Red Square, and other historical and business areas. Easy, 35 min access by the Aeroexpress speed train to/from the international airport Sheremetyevo. 212 stylish rooms and suites offer complimentary Wi-Fi internet and feature signature Sweet Sleeper® beds. In case you are organizing a conference or celebrating a family banquet, we offer 7 rooms which cater for up to 250 guests, excellent service and facilities. After a productive day relax with your friends or colleagues at the lobby bar and the restaurant or unwind in the Sheraton Fitness. ... more   less 

Additional Information about Sheraton Palace Hotel Moscow

Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Region: Russia > Central Russia > Moscow > Presnensky
Price Range: $145 - $934 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
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Also Known As:
Sheraton Moscow
Moscow Sheraton
Hotel Style:
#15 Business Hotel in Moscow
#17 Romantic Hotel in Moscow
#19 Luxury Hotel in Moscow
#28 Family Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Palace Hotel Moscow staff and other travellers.
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Questions? Get answers from Sheraton Palace Hotel Moscow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the main road can be noisy 24x7”
guiltypleasure798, 1 Mar 2017 | Read review
“choose an room showing inside (no street view) as it's more quiet”
DietmarF_12, 7 Feb 2017 | Read review
“Try to become a platinum or at least gold member at SPG and get benefits”
CaroNuremberg, 17 Jan 2017 | Read review
“ask for a rear room, not faced to the road, this is always busy”
TravelingBizzMan, 15 Nov 2016 | Read review
“7th floor street view rooms are much spacious . 705 and 735 are closest rooms to lounge . The club is accessible by room key after 11 PM .”
saahmed60, 11 Nov 2016 | Read review
5 of 5