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Arbat House Hotel

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#81 of 307 Hotels in Moscow
Certificate of Excellence
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1 room 2 adults 0 children
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Arbat House Hotel
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437 Reviews from our TripAdvisor Community

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Showing 155: English reviews
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Gold Coast
Reviewed yesterday NEWvia mobile

I'm starting with the positives, as mentioned by others the location is good makes orientation and getting around easy, the buffet breakfast is more than suitable and the majority of staff in the restaurant are efficient & friendly except the big guy on the door who doesn't appear to know how to open or close a door when that looks...

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Helpful?
Thank tumbulgum
Reviewed 3 weeks ago

The hotel standard is ok. Clean and ok beds. Some of the staff that works there can be a bit rude, but that is probably because they do not speak english that well. The breakfast was boring, but ok. Nice sitting area. The location is good, but I am not sure if I would come back again.

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Helpful?
Thank Karianne S
Edinburgh, United Kingdom
Reviewed 3 weeks ago

I have mixed feelings about my stay at the Arbrat House Hotel. I should really only give this experience one star. There was renovation work taking place and I was assigned a room where there was constant hammering and drilling noises from about 10am until 7pm at night! I requested a transfer to another room but nothing came of it....

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1Thank MyReviewToo2011
Reviewed 4 weeks ago

the hotel is in good locution,15 min walking from red squarer, and the old arbat.the stuff young and very helpful. the room was in good size but very poor...the breakfast was the same every day ....i didn't like that they try to charge me for using the mini bar, something that i didn't do, they didn't came with me on...

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Thank Valentina S
Coventry, United Kingdom
Reviewed 4 weeks ago

We stayed at this hotel for nights from 6th January 2017. The position is good, the bar/restaurant nice,the rooms are ok, but single beds are only 30 inches wide. The hotel is let down by the hostile and very rude reception staff and about 50% of the waiting staff. I would not use this hotel again because of this. Staff...

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Thank oldagetraveller764
Estonia
Reviewed 1 January 2017

very bad service terrible breakfast. You must waiting coffe in bar and food finished and nowbody bring new rooms need repair, not comfortable Ovcourse good location: not far metro and Arbat. It budget hotel .

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Thank kaseke2015
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very sorry that not all the details of your stay to meet your expectations. Currently, the hotel is a gradual upgrade rooms and common interior We are confident that your next visit will leave you only pleasant memories! Sincerely, Hotel Administration.

vavuniya
Reviewed 29 November 2016

The staff is most unhelpful.Example: I inquired whether any English news programme is available on television at room since Television at reception shows french TV clips.The answer was NO at the reception.But that reel was visible on room TV.They are not caring.

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1Thank ruvinivavuniya
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for choosing our hotel. We are very sorry that not all the details of your stay matched your expectations. Your review of the hotel passed to the heads of corresponding services to analyze the situation and take the necessary measures to improve the quality of service to our guests. Please accept our apologies for the fact...

Vauniya
Reviewed 26 November 2016

They know English but are not hrelpful at the reception much to their detriment.I told them there is news in English on a French newtwork on TV. Reception girl refused to listen andd said said that is impossible.I wartched TV news in English,If hotel staff does not know and they should keep mum.

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Thank Vauniyaruvini S
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for choosing our hotel. We are very sorry that not all the details of your stay matched your expectations. Your review of the hotel passed to the heads of corresponding services to analyze the situation and take the necessary measures to improve the quality of service to our guests. Please accept our apologies for the fact...

Brussels, Belgium
Reviewed 17 November 2016

A very-very good hotel for staying in Moscow (shor/long term): - an excellent location - 10 minutes calm walking from two central streets of Moscow, novy Arbat and Stary Arbat. The metro station "Arbatskaya" is also near. using it you can find yourself wherever you want in Moscow; - a spacious comfortable room containing clean and new equipment; - comfortable...

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Thank elesiem1962
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very pleased that you found everything you need for your comfort in our hotel! We are looking forward to seeing you again! Best regards, Hotel Administration.

Vernier, Switzerland
Reviewed 15 November 2016

The hotel is in a relative good position, has good deals in such an expensive city, Our room was very hot, there is a tendency to overheat in this country, for our taste. The breakfast is very good and abundant. The restaurant is also a good one for lunch or dinner.

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Thank Giampaolo B
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very pleased that you found everything you need for your comfort in our hotel! We are looking forward to seeing you again! Best regards, Hotel Administration.

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Staying in Arbat

Neighbourhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room

Additional Information about Arbat House Hotel

Address: Skatertny Lane, 13, Moscow 121069, Russia (Formerly Melody Hotel)
Region: Russia > Central Russia > Moscow > Arbat
Price Range: $82 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arbat House Hotel 3*
Number of rooms: 129
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Also Known As:
Melody Hotel Moscow
Hotel Style:
#33 Family Hotel in Moscow
#72 Business Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Arbat House Hotel staff and other travellers.
6 questions
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Nottinghamshire, United Kingdom
Boise, Idaho
10 months ago
Saint Paul, Minnesota
over a year ago
Malvern, United Kingdom

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Questions? Get answers from Arbat House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lift only to 5th floor”
 of 5 bubbles MyReviewToo2011, 2 Feb 2017 | Read review
“Best to look elsewhere”
 of 5 bubbles ruvinivavuniya, 28 Nov 2016 | Read review
“Try avoid booking com as they lack experience book on yo owner”
 of 5 bubbles VauniyaruviniS, 26 Nov 2016 | Read review
“Ask for non smoking room on higher floors”
 of 5 bubbles 216giampaolob, 15 Nov 2016 | Read review
“Rooms are all quiet despite being close to center”
 of 5 bubbles gtassie, 21 Sep 2016 | Read review
5 of 5