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Majlis GRAND MERCURE Madina

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Majlis GRAND MERCURE Madina
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296 Reviews from our TripAdvisor Community

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Showing 176: English reviews
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Reviewed 4 days ago NEWvia mobile

The hotel was quite good.very clean. Opposite Nabawi Mosque. 5mins Walking distance. Surrounding with shops. Even there is so many shops at nearby alley. Very cheap and can really bargain for good price.

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Helpful?
Thank salleh m
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Salleh, Thank you for your positive comment we hope to see you again among us. warm regards, Mehdi

Manchester, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

Hi we visited the hotel for 7 nights with three families. The staff were very friendly and made our experience very good. The cleaning staff were very pleasant especially Jamal and Co. The hotel location was perfect, very close to haram sharif and would highly recommend this hotel. The hygiene and food was very good. Jazakallah for everything. Moosin (England)

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Helpful?
Thank Moshin P
About Hotel's Favourite Review
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Moshin, Thank you for your great comment, we hope that you will come again in our hotel and will let us another occasion to offer you a enjoyable new experience at Majlis GRAND MERCURE Madina. Next time, when you will check in, just ask for me it would be an honor to welcome you myself. Warm regards, Mehdi...

Durban, South Africa
Reviewed 2 weeks ago via mobile

Fantastic and very accomadating staff from front desk to housekeeping. Booked the executive suite with 2 rooms but then requested a change as the disabled bathroom is ONLY in a junior suite... I was very helpfully upgraded to 2 Junior suites on which the kids had lots of space as well as the elderly were taken care of in the...

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Helpful?
1Thank Muhammed S
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Muhammed, Thank you for your comment and your positive feedback. We have been honored to welcome you and we are looking forward to see you again. Warm regards from Al Madina, Mehdi (your guest Experience Manager)

Mecca, Saudi Arabia
Reviewed 2 weeks ago

Assistance and flexibility in times of entry and exit, and the changing room at any time if the guest wants to change, he help me Assistant Managing Director for Quality Walid al-Radadi was good manners and literature, has given me all the comfort and services that I need, and thank you to the crew, and I would recommend this hotel...

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Helpful?
Thank hzhs
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, Thank you for your comment, we are happy to read that you are fully satisfied by your stay among us. We hope to welcome you again very soon. Warm regards, Mehdi (your Guest Experience Manager)

Istanbul, Turkey
Reviewed 2 weeks ago

16 Feburary I Checked In Hotel .My Room Number Was 1215 . When I Opened The Room Door , Bad Smiling Was Coming My Noise . Bathroom Was Very Bad Shower Was Dirty .It Was Too Old And If You Take A Bath This Bathroom , You Feel Like More Dirty. Bad Was Dirty And When I Checked Under The...

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Helpful?
Thank mehmetky
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Mehmet, In the name of all Majlis GRAND MERCURE team, I would like to apologize for your bad experience, we are working every day in order to improve our quality of service and room cleanliness. I dont know who did you meet in February but it was not me, I was in France for training. Next time you...

Reviewed 3 weeks ago

It was a wonderful time, very close to Haram, the hotel staff very helpful Abbas( guest relation) was one of them , I have spend great time with my family in this hotel , the food was very delicious and satisfying, Clean room, high speed elevator, beautiful arrangements of fresh flowers in the reception and in every floor. YOU SHOULD...

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Helpful?
Thank Mustafa A
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Mustafa, Thank you for this great comment, it is a pleasure for us when our guest are happy. I wish you the best, hope to see you very soon at Majlis GRAND MERCURE Madina. Regards, Mehdi

hamwic
Reviewed 4 weeks ago

Firstly if you're traveling to Medina in the hope of getting a 5 star hotel then you will unfortunately struggle as Medina seems to lack the investment of Makkah or Jeddah etc in terms of facilities. We chose the Grand Mecure and this seem to have the best reviews/recommendations and we payed alittle extra for the weeks stay. However I...

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Helpful?
Thank hamwic
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest , Your feedback is highly valued for us , we would like to thank you for taking the time to share with us your experience during your stay with us , we sincerely apologize for the hot water issue , we had a problem with one of our main boiler and we are in process of getting a...

Jeddah, Saudi Arabia
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Thank za3boub
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Bradford, United Kingdom
Reviewed 4 weeks ago via mobile

Madina was the second city we visited after our Umrah was done in Makkah where we stayed at the swissotel. The expectations of the hotel was that it would be on par with my experience in Makkah. Check in was smooth and efficient the reception staff were very pleasant and professional and we were quickly led to our room. The...

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Helpful?
Thank momof2yorkshirelads
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest , Thank you for taking the time to share with us your feedback regarding your stay with us , on behalf of Majlis GRAND MERCURE Madina team we would like to apologize for the dust , cleaning and the attitude issues that you have faced during your stay with us And we would like to inform you that...

Reviewed 5 weeks ago via mobile

The hotel is very excellent rooms are clean and contain all the amenities, and thanks to the staff organizers of the reception Rakan Algihani and Abo Alkeer and thank Assistant Managing Director, Waleed Alrdadi gave me all the services and leisure and recreation that I need, I would recommend this hotel and if any help will be Mr. waleed Alrdadi...

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Helpful?
Thank hamzaalsagheer
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Hamza, Thank you for your excellent comment, it will be a pleasure and honor to welcome you again at Majlis GRAND MERCURE Madina. I will forward you message to my team. Kind regards, Mehdi (your Guest Experience Manager)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Grand Mercure Madina (ACCORHOTELS group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered on availability. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis GRAND MERCURE Madina

Address: Central Area, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: $147 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis GRAND MERCURE Madina 5*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Hotels.com, Travelocity, Priceline, Booking.com, Agoda and Orbitz so you can book your Majlis GRAND MERCURE Madina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Majlis GRAND MERCURE Madina Al Madinah/Medina
Hotel Style:
#2 Spa Hotel in Medina
#4 Luxury Hotel in Medina
#5 Family Hotel in Medina
#8 Best Value Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Majlis GRAND MERCURE Madina staff and other travellers.
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Questions? Get answers from Majlis GRAND MERCURE Madina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sixth and seventh floor”
 of 5 bubbles hzhs, 12 Mar 2017 | Read review
“Excellent views & sunny rooms”
 of 5 bubbles melsakhawy964, 12 Feb 2017 | Read review
“Accessibility and comfort ...”
  • all good amenities
  • living area suite
  • nice and comfy bed ...
 of 5 bubbles alijeee, 6 Feb 2017 | Read review
“close to masjid nabawi”
 of 5 bubbles 854renatad, 25 Dec 2016 | Read review
“Being an oval building I think most rooms are OK”
 of 5 bubbles NaveedZ352, 4 Dec 2016 | Read review
5 of 5