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Majlis GRAND MERCURE Madina

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Majlis GRAND MERCURE Madina
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307 Reviews from our TripAdvisor Community

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Showing 187: English reviews
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Reviewed yesterday NEWvia mobile

I would like to thank the hotel management, headed by Mr. Waleed Al Radadi for their hospitality, generosity and customer service, a great hotel in terms of location, cleanliness and service. I would recommend any visitor to this hotel

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Helpful?
Thank AHMED E
Manchester, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017

Hi we visited the hotel for 7 nights with three families. The staff were very friendly and made our experience very good. The cleaning staff were very pleasant especially Jamal and Co. The hotel location was perfect, very close to haram sharif and would highly recommend this hotel. The hygiene and food was very good. Jazakallah for everything. Moosin (England)

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Thank Moshin P
About Hotel's Favourite Review
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Moshin, Thank you for your great comment, we hope that you will come again in our hotel and will let us another occasion to offer you a enjoyable new experience at Majlis GRAND MERCURE Madina. Next time, when you will check in, just ask for me it would be an honor to welcome you myself. Warm regards, Mehdi...

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

On a recent trip to Medinah we wanted to get the best "bang for the buck". Mercure was highly rated on TA and other formats so we went ahead and tried it. The hotel is very close to the Prophet's Mosque, literally across the road. The location is also great for the area as it's close to all the shopping...

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Helpful?
Thank yusefams
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Yusef I would like to thank you for your valuable feedback. It certainly helps us to perform better and for reward and review our services. Your comments were read carefully by our management and we are in the process to change the new carpet and forward your review to the chief and Engineering or concern department we will work...

Reviewed 4 days ago NEWvia mobile

A beautiful hotel with plenty of friendly customer service: Rooms are stylish and hygienic and staff go beyond expectations in order to please you. The structure itself is not too big so it's quite calm inside and out which makes the process of going in out to pray very easy. Also Masjid Al Nabwi is directly opposite the hotel which...

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Helpful?
Thank Ivana112
MEHDI B, Guest Relations Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear, Ivana112 Thank you for taking the time to share your review on Trip Advisor following your stay at Majlis Grand Mercure Hotel Holy city of Madinah It is wonderful to hear that you enjoyed your stay with us following your positive comment. As I am pleased that you were impressed with the care demonstrated by our staff. With my...

Reviewed 1 week ago via mobile

I am currently staying at Majlis Grand Mercure Madina and i am extremely happy with the service given by the staff here. Aswell as the family friendly environment, everyone is warm and welcoming and ready to help in anyway necessary. The rooms are perfect for family needs aswell as for a single person, I would definitely recommend this hotel. Everytime...

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Helpful?
Thank R M
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, Thank you for this very positive comment, we appreciate your support, and we promise you that thank to your encouragements, we will strive to work on our weakness in order to become better again. Warm regards, Mehdi (your guest Experience Manager)

Reviewed 1 week ago

This hotel has been one of the most amazing hotels I have ever stayed in. For the past 4 years I have been constantly staying at this hotel with my family. The staff here are so helpful and are always so respectful. One member of staff in particular, Kasir-Uddin, bell man, was seen as the most welcoming in every way....

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Thank middle m
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, Thank you for your good comment and your support. We hope to see you very soon. Regards, Mehdi

Reviewed 1 week ago via mobile

Best location , excellent restaurant and excellent view amazing food at the diner . Also the stuff very helpful specially Mr. Waleed . I would like to thank all the management for the hard work to our stays better It was good experience

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Thank hoossam a
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Hoosam, Thank you for your comment. We have been honored to welcome you and we hope that you will visit us again very soon. Warm regards, Mehdi

Reviewed 1 week ago via mobile

Stayed there from 8th to 14th April, i won't rate the hotel as 5*, I think at most it would be 3+ to 4*. It is an old building with not so good floorings or furniture, having said that i must say the BEDS were one of the most comfortable i have slept on. Lifts are very very Slow and...

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Thank Soyeb C
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Soyed, Thank you for your positive review. We will continue to do our best to improve our quality of service and to fulfill our mission to satisfy 100% of our guests. I wish you the best and I hope that you will select our hotel for your next stay in Medina :) Warm regards, Mehdi (your Guest Experience...

Reviewed 2 weeks ago

Salam Reader Majlis Grand Mercure Madinah is one of the worst Hotels to stay with, they call themselves a 5 star but as per me they should rank themselves 3 star or even lower. The only good thing about this hotel is it’s just outside Masjid e Nabavi on gate no 16. During the time of check in they did...

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Thank Sameer K
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr Sameer, I am deeply sorry for all this story and your bad experience. I contacted all the head of department from the room, to the restaurant Manager and to the Front Office manager, it is not acceptable to have such bad comments. Again please accept our apologizes and next time, just ask for me and be sure that...

Reviewed 2 weeks ago via mobile

I am currently staying here and I have only awful things to say about this hotel. The A/C is not working so currently our room is 28c , I have a baby in the room which puts him in danger as the temperature should be no more than 21c. I have asked for this to be fixed but at no...

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1Thank Safari0012
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Madam, Thank you for this comment. If you allow me, I do not understand, I came myself to fix your AC that was not broken but only not well adjusted by our staff. It was on Sunday morning. Then as I promised you I change you the room the same day, in order to give you one with a...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Grand Mercure Madina (ACCORHOTELS group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered on availability. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis GRAND MERCURE Madina

Address: Central Area, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: $155 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis GRAND MERCURE Madina 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Majlis GRAND MERCURE Madina Al Madinah/Medina
Hotel Style:
#2 Spa Hotel in Medina
#5 Luxury Hotel in Medina
#5 Family Hotel in Medina
#8 Best Value Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Majlis GRAND MERCURE Madina staff and other travellers.
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Questions? Get answers from Majlis GRAND MERCURE Madina staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The junior suite recommended by Kasir-Uddin, bell man, suited my family the most. The service was excellent.”
middlem2017, 17 Apr 2017 | Read review
“Stay at this hotel was a nightmare”
, 11 Apr 2017 | Read review
“demand a clean room with views not facing the buildings at the back near movenpick! its very depressing!”
BecLond, 30 Mar 2017 | Read review
“Sixth and seventh floor”
hzhs, 12 Mar 2017 | Read review
“Excellent views & sunny rooms”
melsakhawy964, 12 Feb 2017 | Read review
5 of 5