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Majlis Grand Mercure Madina

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200 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Reviewed 4 days ago NEW

Its very well located, good and helpful staff. We were upgraded into a junior suite and had complimentry fruit being a Accor member. Loved the place, We had a late check out and the deputy manager sorted everything out for us.

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Helpful?
Thank Naveed Z
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Mr. Naveed, Thank you for your kind comment. It was a pleasure to help you and we hope to welcome you again in our hotel. Warm regards from Madina, Mehdi (your Guest Experience Manager)

Reviewed 1 week ago via mobile

Good hotel and hospitality . Facility is excellent. Location is excellent and closest gate is 16 of Masjid e Nabawi. Breakfast quality is also excellent. Room is equiped with electric kettle and some complimentary tea bags and milk is provided. My overall experience for the hotel and hospitality was very good. Lobby and corridors are clean and clear.

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Helpful?
Thank Danish A
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Mr. Danish, Thank you for your review. Majlis GRAND MERCURE Madina has been honored by your visit. We would be happy to welcome you again very soon. Kind regards, Mehdi (your Guest Experience Manager)

Reviewed 3 weeks ago via mobile

Clean rooms, warm welcoming, variety of foods, and nice view to Al Haram. best choice ever in AL Madina AL Munawa. Would love to visit it once again for sure, and special thanks to the stuff....☺☺🚩🚩

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Helpful?
Thank Sabry H
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Mr. Sabry, Thank you for this great comment, your support is the most important for us. It would be a pleasure to welcome you again. Do not hesitate to ask for me or my team during your next visit it would be an honor to see you. Warm regards, Mehdi (your Guest Experience Manager)

Reviewed 3 weeks ago via mobile

Nice place. Stuffs r well mannered. Abbas Ismail is the best. He knows well how to make happy to Customers. Very near from Mashid Al Nabobi. Good restaurant. Healthy foods. Car parking available. Better room services. Room also very clean. Me & my family are very happy to stay here. No question about that. All tha way is very good....

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Helpful?
Thank Ershad535
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Ershad, Thank you for this positive comment. It was a pleasure to welcome you, I will forward it to Mr. Abbas who will be very happy. Warm regards, Mehdi (your guest Experience Manager)

Makkah Province, Saudi Arabia
Reviewed 3 weeks ago via mobile

Everything went good and excellent, the location was very near to the nabawi mosque, the that I really like is the rooms sizes. 👍🏿👍🏿 But they need improvement in the restaurant, the menu need more variety.

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Helpful?
Thank fesal17
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Mr Faisal, Thank you for your comment, it was a pleasure to welcome you. We are working to improve our breakfast and, following guests comments, we have recruited a new bakery in order to improve our breakfast. Also we have order a new coffee machine to provide expresso coffee in the restaurant. Kind regards, Mehdi (your guest Experience Manager)

Reviewed 3 weeks ago

it is a very good hotel and location near alharam, very clean, stuff are very helpful specially Mr Waleed and Mr Abass and Mr Ghulam. good food at the restraint, I suggested to any one visiting almedina almunawrah

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Helpful?
Thank hussain g
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Mr. Hussain, Thank you for your comment, it was a pleasure to welcome you and we are glad to read that you are satisfied about your stay. We hope to see you very soon at Majlis GRAND MERCURE Madina hotel. Warm regards, Mehdi (your Guest Experience Manager)

Riyadh
Reviewed 3 weeks ago via mobile

It was a very good experience to stay in this hotel except parking. They allocate me parking pass but next day when i went out for some task and i return back gatr security told me that parking is full and you have to find parking around somewhere or in harram basement that was so disappointing to hear such deny...

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Helpful?
1Thank rana_saqib
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Rana, Thank you for your comment. Concerning the parking issue, this is a free service, in all Haram hotels, in Medina and even more in Mekka (where there is not parking at all in the hotels), it is true that it is very difficult to find parking place. Please to not take the following message for you, I want...

Reviewed 3 weeks ago via mobile

The hotel was 3 minutes walking to Haram, Good finishing in decorations, clean place and fresh air. I liked the nature following in reception, restaurant, each floor entrance,and in the loopy coffee shop. The stuff were very kind. The breakfast was delicious and variable. Their suits have a Haram view. The only disadvantage in this hotel is the weakness of...

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Helpful?
Thank Najla F
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Ms Najla, Thank you so much for this excellent comment, this is the best way to motivate my team to continue their efforts in order to be the best team in terms of service in all central area. Concerning internet, to be honest, based on the informations of the company in charge of the IT project, we thought that...

Jeddah, Saudi Arabia
Reviewed 3 weeks ago via mobile

It is the best hotel ever in welcoming and hospitality.All employees are too much cooperative and friendly . The hole hotel is Neat and clean. It is very near to Al-Haram Alnabawi I believe you need less than 10 seconds to be inside the mosque and my suit is Haram View ( photos of al haram is shotted from the...

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Helpful?
Thank za3boub
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Mr. Amir, Thank you for your great comment, it was a pleasure to see you again in our hotel, I hope to welcome you again very soon. Kind regards, Mehdi (Your Guest Experience Manager)

Reviewed 28 October 2016

The receptionists were very helpful and friendly especially Mr. Abdul Wahab Shoukry, he is a great guy and helped me a lot during my check in and check out. Also, Mr. Rakan was really awesome and appreciate his continuous calls to make sure I had comfort stay. The breakfast at the restaurant was not quite good, not offering enough kinds...

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Helpful?
Thank Yusuf E
MEHDI B, Responsable relations clients at Majlis Grand Mercure Madina, responded to this review

Dear Mr. Yusuf, Thank you for your good comment, we hope to welcome you again very soon. I will forward you comment to Mr Abdul Wahab. Kind regards, Mehdi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Grand Mercure Madina (ACCORHOTELS group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered on availability. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis Grand Mercure Madina

Address: Central Area - Madina, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: $166 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis Grand Mercure Madina 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Majlis Grand Mercure Madina Al Madinah/Medina
Hotel Style:
#5 Best Value Hotel in Medina
#5 Family Hotel in Medina
#8 Luxury Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Majlis Grand Mercure Madina staff and other travellers.
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Questions? Get answers from Majlis Grand Mercure Madina staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Being an oval building I think most rooms are OK”
 of 5 bubbles NaveedZ352, 4 Dec 2016 | Read review
“Haram View”
 of 5 bubbles kasher426, 23 Aug 2016 | Read review
“Elevators become quite crowded after Athaan so try to leave for prayer earlier”
 of 5 bubbles K5273GVdianaa, 2 May 2016 | Read review
“Room in the Haram view is excellent”
 of 5 bubbles engkusa, 1 May 2016 | Read review
“wifi only works near door”
 of 5 bubbles bokouk3, 25 Apr 2016 | Read review
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