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Madinah Marriott Hotel

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Madinah Marriott Hotel
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88 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Riyadh, Saudi Arabia
Reviewed 1 week ago

Went there as a family in November. There were several negatives, which is a bit uncharacteristic of Marriott standards. We weren't greeted warmly at all at the reception which was a bit disappointing. I asked for a high floor room at the time of reservation to avoid the traffic noise but got one on the second floor. The rooms are...

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Helpful?
Thank Moe R
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your constructive feedback, it is really good to know that you enjoyed the breakfast and the hotel location was convenient to you. As we do strive to provide our guests with the best standard of services, we will highly consider your comments while training our teams to be able...

Sheffield, United Kingdom
Reviewed 2 weeks ago via mobile

Nicely located hotel in reference to the Holy Masjid al Nabwee. Currently undergoing some renovation according to the sign post inside. Not sure where. Breakfast is great and the staff are very friendly. The room windows need better sealing as they don't shut tightly and therefore can be on the noisy side from traffic outside .

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Helpful?
Thank AlK602
Srinagar
Reviewed 4 weeks ago

This is a very very old hotel with bed mattresses from another century. It is far from the Haram (atleast 15 mts walk). When tried to order food from room service, they recommend a restaurant outside the hotel. They dont even try to tell you the choices. Its very noisy as it is right on the main road and the...

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Helpful?
Thank ZubairJalal
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Zubair Thank you for taking the time to share your constructive feedback, please accept our apologies for any inconvenience might be caused, we will take your comments further and will work on them. we are looking forward to welcoming you though at our hotel. Warmest Regards Islam Farghaly

Toronto, Canada
Reviewed 4 weeks ago via mobile

Let me start by saying that most people have written reviews that may not do justice to this hotel. We stayed 5 nights and received the 5 start treatment we didn't receive at another hotel we stayed at last year. Check-in: As a gold member, Farouk (Front Desk Manager) and team, gave us a warm welcome and made the check...

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Helpful?
Thank Zaibii
Reviewed 27 November 2016 via mobile

Nice 5 star hotel with all modern facilities. Haram sharif is 5-7 minutes walk and you can visit masjid ghamama, masjid Ali, masjid Omar on way to haram sharif as they are on way. It's location is extremely convenient. Had very bad Arabian food ( worst ever) and paid 117 riyals for it. Hope it was a one off mistake...

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Helpful?
Thank mahtab a
Riyadh, Saudi Arabia
Reviewed 4 October 2016

I stayed there for 5 nights with my family and parents. We booked two rooms. Our check-in and check-out was very smooth and quick, I requested for a late check-out which they agreed some hesitation. They have shuttle service to the haram all the day. Even if you are coming out late from the Haram you can call hotel reception...

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1Thank Innonomi
Reviewed 12 September 2016 via mobile

Compared to other Marriott hotels, it's not up to standard. Room cleanliness was not that good, towels were dirty, complimentary water bottles filled with tab water, fridge not working, things was almost damaged, hotel feels old, a bit far from haram compared to other hotels, no car parking Food was good and staff were friendly though.

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Helpful?
Thank Mohamed N
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience in our hotel, it is good to know that the food was good and the staff members were friendly as we are striving to provide the best level of services we will take your constructive feedback into our deep consideration to reassess our services. once more thank...

Reviewed 13 July 2016 via mobile

Good stuff , clean, bad wi fi,far away from haram,values not equal 4stars,reception area is very small, restaurant food is not even 3stars hotel,need care of maintainance, no service for business services, no car parking ,

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Helpful?
Thank J368OE_
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience with us on TripAdvisor. I'm delighted to know that the hotel was clean and the staff was good to you. As we do strive to provide the best services, we are very sorry for any inconveniences might be caused, it is concerning to know that our services...

London, United Kingdom
Reviewed 5 July 2016

Very Good Hotel, its quite old, but well kept, what they lack in Decor they more than make it up with customer service, in one word it was Excellent, Front of the house, Room Service or Room Cleaning, but the best service was provided by Mr. Mohammed and his team in the Hotel restaurant ... feel like your a VIP...

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1Thank EAhmad73
Reviewed 28 June 2016

Stayed for 4 nights. Had booked and paid for two rooms (triples) but were assigned one double and one triple room (they charged on arrival)....Breakfast is excellent but room service and quality is not Marriott standard. I am a gold member and my stay has not been posted to my reward account - it has been more than 3 weeks.

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Helpful?
Thank Shariq S
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Mr. Shariq Thank you for taking time to share you constructive feedback, we appreciate your loyalty to Marriott and it is good to know that the breakfast was up to what you expect. as we do strive to provide the best level of services, we apologize for any inconveniecnes might be caused during your stay, we will deeply consider...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Madinah Marriott Hotel

Address: King Faisal Street, opposite Madinah Governor Off. | PO Box 25711, Medina, Saudi Arabia
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: $130 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Madinah Marriott Hotel 5*
Number of rooms: 150
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Also Known As:
Marriott Medina
Medina Marriott
Madinah Marriott Hotel Al Madinah/Medina
Hotel Style:
#17 Luxury Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Madinah Marriott Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose corner rooms, like 301 or 401 etc they are bit larger and have a nice view.”
 of 5 bubbles Innonomi, 4 Oct 2016 | Read review
“Try to choose the Rooms that end with 10 like 1010, 210 as they are corner ones with spacious and a great view from the back side.”
 of 5 bubbles FaisalK0, 23 Jun 2016 | Read review
“do choose a room facing the main street, there windows aren't soundproof.”
 of 5 bubbles emeyg, 21 Apr 2016 | Read review
“Stay away from this hotel”
  • Dirty and brocken bathroom floor
  • torn lampshed
  • Broken wall - dirty as well.
  • Dusts and soil in the room
  • Chewing gum on the bed frame
  • Cleaning conducted by Marriott Madinah employees - supervisor supervising the cleaning effort
 of 5 bubbles TQIslam, 29 Mar 2016 | Read review
“Centrally located to Al-Masjid an-Nabawī”
 of 5 bubbles Khalidoms, 16 Mar 2016 | Read review
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