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Grand Hyatt Guangzhou

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#11 of 3,353 Hotels in Guangzhou
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Grand Hyatt Guangzhou
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834 Reviews from our TripAdvisor Community

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Showing 424: English reviews
United States
Reviewed 4 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank lincolns569
Newcastle
Reviewed 1 week ago via mobile

Stayed for two days here. It's located next to a small park which was nice for a short walk and finding a nearby coffee shop. The APM line is near and line 3 metro is just a short walk. The hotel entrance is a bit strange - elevator to 22 floor to check in, then down to your room... The...

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Helpful?
Thank Nomadic_Monkey
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Nomadic_Monkey, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. We are delighted to hear that we have met your expectation, which will continue to inspire and motivate our staff to deliver exceptional customer service. The separate elevator is designed for security and we feel sorry that it brought you inconvenience. We...

Hongkong, Hong Kong
Reviewed 1 week ago

My last stay is the 100 times, and I am pleased with the hotel and its service. For the most loyal customers like myself, we should be extended the Lounge too other than up grade. As businessman, kindly provide Room Massage similar with the Ritz in Shanghai. Should also develop phone chargers in the room.

Review collected in partnership with Hyatt Hotels
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Thank 571williet
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear 571williet, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your suggestions on the Lounge and phone chargers with hotel management team...

Hong Kong, China
Reviewed 2 weeks ago

Among my previous stays in different branded hotels in Guangzhou, Grand Hyatt Guangzhou has become my most favorite hotel in Guangzhou at the moment. The hotel is well-located in the central area of Guangzhou in which there are big shopping malls and business building nearby but it will not be too busy and noisy. The metro station is just around...

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Helpful?
Thank AnDy_Tse_829
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear AnDy_Tse_829, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. Your satisfaction will continue to inspire and motivate our staff to deliver exceptional customer service....

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Checked in there with a party of 8 in 4 rooms on New Year'a Eve. Great service by the duty manager who got us the rooms we wanted. Great service at the Penthouse restaurant. Overall good experience. Hotel location was superb for the New Year Countdown and rooms were well serviced and had great views. Would certainly recommend to business...

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Helpful?
Thank Rentap71
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Rentap71, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to deliver...

Shrewsbury, United Kingdom
Reviewed 3 weeks ago

A large, well equipped Grand Hyatt in New Guangzhou, so well placed and in good condition. The building is quite quirky as reception is on the 22nd, with rooms below. The rooms have been "designed" meaning they have a quite bizarre bathroom layout. i was tired when I arrived and must have done 3 circuits of the room before I...

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Helpful?
Thank topfuel42
Hong Kong, China
Reviewed 6 December 2016

Review collected in partnership with Hyatt Hotels
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Thank patrickgeorgeb
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Hong Kong, Hong Kong
Reviewed 5 December 2016

I have been staying at the Grand Hyatt Guangzhou for five plus years, at least 4 or 5 times a year. The service provided, from the staff who meets me and my colleagues at the Train Station to the Receptionists, waiters, etc. has been outstanding. On the rare occasion that something is not working properly in the guest room, a...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank maychikumh
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear maychikumh, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to deliver...

Bangkok, Thailand
Reviewed 5 December 2016 via mobile

Very nice and modernize room Good view at the end of the bed Control natural light with electric curtain Shower and dip bathtub at center of the room Very nice service in every customer touch point Lobby is on the high floor with view Park near by good for fresh air for morning walk

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Helpful?
Thank Warit
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Warit, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to deliver...

San Francisco Bay Area, Us
Reviewed 1 December 2016

It is been my 3rd time in Guangzhou spending my nights in hotels. GZ is my hometown, so normally I will stay with my families and friends. Lately, I choose to stay in hotels. Grand Hyatt is a very nice hotel to stay at. The room is clean and modern. Service are very nice. no time to try the best...

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Helpful?
Thank CanCan40
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear CanCan40, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to deliver...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting

Additional Information about Grand Hyatt Guangzhou

Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Region: China > Guangdong > Guangzhou
Price Range: $191 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Number of rooms: 368
Reservation Options:
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Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt
Hotel Style:
#10 Business Hotel in Guangzhou
#10 Spa Hotel in Guangzhou
#11 Luxury Hotel in Guangzhou
#68 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Guangzhou staff and other travellers.
5 questions
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Questions? Get answers from Grand Hyatt Guangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are really in a bad situation for a Grand Hyatt brand!”
 of 5 bubbles HADT, 9 Nov 2016 | Read review
“Ask for a high floor for a nice view”
 of 5 bubbles Dojima, 7 Nov 2016 | Read review
“Don't stay here With elderly coz bathroom ( Japanese style bath).”
 of 5 bubbles 698bernien, 28 Oct 2016 | Read review
“Higher floors saves lift time!”
 of 5 bubbles Fauchards, 24 Jun 2016 | Read review
“great location”
 of 5 bubbles rayzag, 22 Jun 2016 | Read review
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