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The Westin Guangzhou

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#17 of 3,353 Hotels in Guangzhou
Certificate of Excellence
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The Westin Guangzhou
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1,167 Reviews from our TripAdvisor Community

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Showing 488: English reviews
Rimini, Italy
Reviewed 3 days ago NEW

Very very nice hotel! Excellent value for money. Nice and wide rooms, wide breakfast choice and super nice personnel. I was there for work and made the staff go crazy because at the airport they'd lost my luggage. Still they were very nice, they tried to help me and didn't get pissed off at me. Perfect position, right next to...

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Helpful?
Thank Wanderlust_It
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing to stay with us at The Westin Guangzhou! I am truly happy to hear that you had a superb stay with us and thank you for your compliments on our hotel’s facilities and high quality of food as well as our professional service delivered by our colleagues. We look forward to the pleasure of...

Evansville, Indiana
Reviewed 4 days ago NEW

I stayed in this hotel for 9 nights for a recent long business trip. I found the service to be excellent, especially the front desk. Good hotel for English-speaking guests. Excellent car service from the airport. The taxi experience in China can vary from scary to fatal so it was a welcome experience. My room on 21st floor was clean...

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Helpful?
Thank JSD47630
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing to stay with us at The Westin Guangzhou. I am truly happy to know that you had a wonderful stay with us and enjoyed our hotel's facilities and high quality of food as well as our professional services delivered by our colleagues. Your gracious feedback will be shared with our relevant associates as your...

Shanghai, China
Reviewed 4 weeks ago via mobile

This hotel is a basic guangzhou five star hotel where the hotel is ok the rooms are ok. Service not so good at arrival no one to help you with the luggage need to beg for everything at check they give you a hard time even though I was an elite platinum member. They want you to fight for everything....

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Helpful?
Thank Mashgiach
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Mashgiach, Thank you for your comments and for taking the time to share your experiences during your recent stay with us. Please accept our apologies for your experience about dissatisfying services and slow process of check-in. Please be assured that we have several training programs in place and we will continue to develop our associates in those areas that...

Coupeville, Washington
Reviewed 11 December 2016

I found the hotel overall to be pretty good. The staff was very helpful and friendly I had a couple requests that the staff attended to promptly. The hotel is clean and well decorated. It presents a 5 star hotel look and feel. The hotel is located in the newer part of the sprawling city. I walked all over around...

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Helpful?
1Thank tmart98239
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for staying with us and we appreciate your feedback on TripAdvisor. We are delighted to know that you have truly enjoyed your stay and especially happy to hear your praise of our rooms and breakfast. Your comments will be shared with our associates as your satisfaction is the best encouragement for us! Your comments are well...

Hong Kong, China
Reviewed 5 December 2016

I was in Guangzhou last week. Weather was nice and it was comfortably cool outside between 14-20 Celsius. I was upgraded to an executive room last week when I was there. When I checked in to the room, it was hot with smell of some horrible, irritating medicine or massage oil. The room temperature was at 25 Celsius both in...

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Helpful?
3Thank superrangie
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post such a detailed review. Your comments are well received and we have shared your feedback with the relevant departments and teams. Please accept our sincere apologies for those service you have experience during your stay. We valued your feedback and suggestions...

Bossier City, Louisiana
Reviewed 3 December 2016

I stayed on club level. The suite was fine, but after 4 days of running the AC at 20c, it never got below 22.4 I complained, they looked at it and "fixed it, but never did any good. I would break out in a sweat just doing emails at 0700. The bed was very comfortable, but never used the covers...

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Helpful?
3Thank 358GMan
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve. Your comments are well received and we have shared your feedback with our relevant team respectively. Please be assured that we will continue to improve our daily operations to ensure...

Singapore, Singapore
Reviewed 2 December 2016 via mobile

Service is good. Good bar only no chocolate martini Very friendly n help conceige The person in charge vwry friend n helpful look like actor Bed is comfortable u do not want wake up Pretty n handsome staff

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Helpful?
Thank Marilynmassageexpert
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for staying with us and we appreciate your feedback on TripAdvisor. We are delighted to know that you have truly enjoyed your stay and especially happy to hear your praise of our rooms and staff. Your comments will be shared with our associates as your satisfaction is the best encouragement for us! We continually create a...

Hong Kong, China
Reviewed 17 November 2016 via mobile

Hotel is ok Check in and out always seems to be an issue with this hotel, don't know why but slow Paid upgrade to club which was a mistake. Cocktail hour ok but food nothing special Breakfast could not get egg station to cook scrambled eggs as some were already out. Asked 3 times. Decided to go downstairs to coffee...

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Helpful?
Thank KAS788
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve. Your comments are well received and we have shared your feedback with our relevant team respectively. Please be assured that we will continue to improve our daily operations to ensure...

North Vancouver, Canada
Reviewed 13 November 2016

This is a older of the Westin properties. It was renovated a while ago. Clean rooms but smaller than usual. The location is fantastic though so I happily like the trade off. The staff were very attentive.

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Helpful?
Thank trunorth2015
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for staying with us and we appreciate your feedback on TripAdvisor. We are happy to know that you have a pleasant stay experience at the Westin Guangzhou. Your comments will be shared with our associates as your satisfaction is the best encouragement for us! We continually create a renewal and individual experience as it is what...

Hong Kong
Reviewed 13 November 2016

I chose the title very carefully as the deficiencies I experienced at this hotel are reflective of poor management and not poor service on the part of individual staff members. However, I am sure management will reply with the usual meaningless responses they give to others, ended with the fatuous "Be Well" sign-off.... Anyway, onto the stay. In some respects...

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Helpful?
1Thank berniedsc1
TheWestinGuangzhou, Guest Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you so much for choosing The Westin Guangzhou and thanks for your time to share the feedback with us here on Tripadvisor. We are however sad to learn that we did not meet your expectations during your stay and we sincerely apologize for the unpleasant experience. Your comments are well received and we have shared your feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Next to Shopping Malls & Restaurants Our hotel is adjacent to the CITIC Plaza, which is home to Fortune 500 companies, brand shops and many popular restaurants; a 5-minute walk distance from many other shopping/commercial malls and boutiques, such as Tai Koo Hui, Teemall, Grandview and Onelink.Transportation5 minute walking distance to the Guangzhou East Train Station-the southern gateway to Hong Kong; 45-minute travel from the International Baiyun Airport; modern subway system connects the hotel to all parts of the city, two direct subway lines to the airport. Room - Heavenly Spa, Heavenly Bath & ShowerOur Westin rooms which are 50sqm in size offer you the ultimate in comfort and technology including Westin's signature Heavenly Bed(R), invigorating shower and bath, wireless high speed internet access, flat screen television and IP Phones with cordless handset. Or choose our new WestinWORKOUT(R) Room to maintain your wellness routine and fitness regime in the privacy of your room. Bathrooms feature separate bathtubs and showers and makeup/shaving mirrors.Eat and drink well at Hotel - Five restaurants and two barsOur five restaurants and bars include an all-day dining venue, a Chinese restaurant offering the finest Cantonese specialties, a lobby lounge, a Latin American restaurant with live entertainment and a Cuban Cigar Lounge, and an upscale rooftop Italian restaurant and lounge boasting stunning city views. Spa and fitnessHeavenly Spa is a sophisticated urban sanctuary featuring a series of therapies and treatments, with the sole purpose of restoring your body's harmony and balance while shedding fatigue and stress.GeneralIn addition to a full-service spa, The Westin Guangzhou features an indoor pool, outdoor pool, Jacuzzi, sauna, hot & cold plunge pool, and 24-hrs fitness facility. Dining is available at one of the hotel's 5 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. Business amenities at this 5-star property consist of a business center, a technology helpdesk, and limo/town car service. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers executive floors, and a concierge desk. Onsite parking is complimentary. ... more   less 

Additional Information about The Westin Guangzhou

Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Price Range: $175 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
Reservation Options:
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou
Hotel Style:
#12 Business Hotel in Guangzhou
#14 Spa Hotel in Guangzhou
#15 Romantic Hotel in Guangzhou
#17 Luxury Hotel in Guangzhou
#60 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Guangzhou staff and other travellers.
9 questions
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Questions? Get answers from The Westin Guangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a floor further up. I was only on the 9th, but still a good view from there.”
  • sitting area and a worn out massage chair
  • Do the tower, not worth the 380cny, but you can do the 79cny tour.
  • View from the door
  • Daytime view.
 of 5 bubbles 358GMan, 2 Dec 2016 | Read review
“Ask for a club room upgrade to get a better room and access to the club lounge on the top floor.”
 of 5 bubbles BruceM248, 1 Nov 2016 | Read review
“corner room with nice view.”
 of 5 bubbles WenchiWang, 30 Oct 2016 | Read review
“Grand City View, Near MTR and Train Station”
 of 5 bubbles Fredericuz_WC, 7 Oct 2016 | Read review
“the best hotel for Canton Fair”
 of 5 bubbles antoniogX6389RV, 13 Sep 2016 | Read review
5 of 5
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