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Hilton Guangzhou Baiyun Hotel

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#28 of 3,396 Hotels in Guangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Guangzhou Baiyun Hotel
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390 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Guangzhou Baiyun Hotel
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Showing 252: English reviews
Fairhope, United States
Reviewed 3 weeks ago

Summary of March 2017 stay. Comments included feedback from on-site team. Certain team members were provided different contractual support with one member denied. This was brought to Hilton Mgmt attention and I believe they addressed.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank James W
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear James W, Thank you for taking the time to share your valuable feedbackwith us. We are delighted to know that you enjoyed your stay with us and that our guestroom and service made your stay experience morememorable for the rating of 4. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best...

Sydney, Australia
Reviewed 4 weeks ago

Service prompt and friendly. Concierge provided excellent responses and courteous. Food of good quality especially breakfast. 10-15 minutes walk to subway past Wanda shopping complex. Would go back and stay definitely.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 581albertn
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear 581albertn, Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Guangzhou Baiyun. We are very glad to know that our staff and service helped inmaking your visit enjoyable, and also you appreciated the food of our hotel. Meanwhile, we take our guest comments very seriously and always strive to provide...

Chengdu, China
Reviewed 22 March 2017

The hotel give me a good feeling and nice experience, the girls are very nice and considerate. Olivia, Joann and Florence give me a lot of help. I think I will stay in this hotel on my next trip to Guangzhou.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank brucehZ2012PJ
GM_GZ, Front Office Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear BrucehZ2012PJ, Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Guangzhou Baiyun. We are very glad to know that our staff Olivia, Joann and Florence helped in making your visit enjoyable. Your encouraging review will help us motivate service quality even further as we hope to exceed ever beyond guest...

Sg
Reviewed 17 March 2017 via mobile

Stayed at this hotel for a night. The room is clean & room size is right. The check in was smooth & receptionists were polite. The hotel breakfast spread is good. This hotel is just a 5 min walk to Baiyun Wanda shopping centre with lots of shops & eateries. Other than this shopping centre, you need to take taxi...

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Helpful?
Thank eobk1970
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear eobk1970, Thank you for choosing Hilton Guangzhou Baiyun on your recent stay in Guangzhou. We would also express our appreciation for your comments with concern to the hotel internet service. We are delighted to know that you enjoyed our location, service and rooms during your stay. And please do accept our sincere apology for any inconvenience caused. We have...

Reviewed 7 March 2017

Apart from not getting the suites upgrade as a Diamond member, everything else is perfect. Hope I can really enjoy fully my Diamond status before it expires as I've to-date not take full advantage of my status.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank paulvunonnl
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear paulvunonnl, Thanks for sharing your valuable comment with us. We value your loyalty to our brand and hotels. Being of our valued Diamond Status guest, we are sorry that it was not available to upgrade your room to suites during your stay. Please do not hesitate to contact with our Guest Service Manager for assistance, we will make great...

Jakarta Utara, Indonesia
Reviewed 6 March 2017

Very good service, staff is nice food is adequate however the cleanliness of the room and bathroom need to improve. the floor for smoking and non smoking need to separate since we can smell the smoke in the hall staff need to speak english more as more international guest is staying as it is hard even to order noodle in...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 495marcellos
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear 495marcellos, Thank you for taking the time to review our Hilton Guangzhou Baiyun . We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. Please know that we have shared your comments with our executive team...

New Jersey
Reviewed 6 March 2017

Easy to get to Baiyun Airport. Breakfast is excellent. A lot of choices. Nice to have an Executive Lounge there, there are food and drink most of the time. The staff of the Executive Lounge are very friendly, especially Cheryl Zhang, Mary Lin, just to name a few. Rooms are getting old, especially the carpets. Air can be better, if...

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Helpful?
Thank Herbert L
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Herbert L, Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Guangzhou Baiyun. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again...

Lahore, Pakistan
Reviewed 26 February 2017

Excellent Experience in Hilton Guangzhou Baiyun. I will preferably look for Hilton during my future business trip. A very rich experience & will be recommended to anyone. Great ambiance & one of my memorable stay in any hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank muhammadiP3384AJ
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear guest,Thank you for taking the time to share your feedbac kregarding your recent stay with us.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guestcomments very seriously and always strive to providecomfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming...

NY
Reviewed 14 February 2017

Lovely Hotel with great location. Clean and quiet. The mall "Wanda Plaza" next to it is great. Plenty of restaurants, shops and an AMC movie theater. Highly recommend the chinese restaurant with 2 or 3 floors (I forget the name), it has great Dim Sum.

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Helpful?
Thank BusybeeQ
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear BusybeeQ ,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our service and location made your stay experience morememorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Next time, you can...

Plano Dallas Texas, United States
Reviewed 12 February 2017

Great location, Shopping handy and staff is fantastic. My room was warm and the temperature fluctuated most of the week and the internet signal was poor. you can ask for your own personal router to be delivered to your room. Executive lounge was great and the staff went out of their way to please you.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Todd H
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear guest,Thank you for taking the time to share your feedbac kregarding your recent stay with us.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guestcomments very seriously and always strive to providecomfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
The contemporary Hilton Guangzhou Baiyun hotel is only a 20 minute drive from Guangzhou Baiyun International Airport. Located next to the Baiyun Exhibition Center, closed to the Guangzhou wholesale Market and train Station,Set at the foot of the Mountain Scenic Area, this New Baiyun City hotel is located in the dynamic, new Wanda Plaza, which is home to a high-end mall and just 8 minutes from the Guangzhou Central Business District.308 spaciousGuest Rooms and Suites at this Guangzhou hotel feature Hilton Serenity Beds and high-speed internet access. Featureing more than 3220 square meter world class meeting space with 10 flexible function rooms which offer the very latest in audio/visual technology, or choose the 1500 square meter pillarless grand ballroom for larger occasions. Our business center has a wide range of amenities and services to help you execute the perfect event.Be spoiled for choice by the selection of cuisines on offer in our 6 tempting food and beverage venues. Enjoy breakfast in the family-friendly Senses, savor fine dining in Red and unwind with friends in the relaxing Rocks Bar of this Guangzhou hotel. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more   less 

Additional Information about Hilton Guangzhou Baiyun Hotel

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Region: China > Guangdong > Guangzhou
Price Range: $140 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
Reservation Options:
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Hotel Style:
#21 Spa Hotel in Guangzhou
#23 Business Hotel in Guangzhou
#28 Luxury Hotel in Guangzhou
#46 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guangzhou Baiyun Hotel staff and other travellers.
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Questions? Get answers from Hilton Guangzhou Baiyun Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The top floor has its own buffet and breakfast area. Its worth the extra to dine there.”
T&Dexpats, 13 Apr 2017 | Read review
“Rooms on Front of building much quiter”
SETraveler5786, 11 Apr 2017 | Read review
“Book early”
46herbertl, 5 Mar 2017 | Read review
“Select mountain view”
KodoDrummer, 28 Oct 2016 | Read review
“away from elevators”
geotech522, 1 Oct 2016 | Read review
5 of 5