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Mandarin Oriental, Guangzhou

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Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou
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615 Reviews from our TripAdvisor Community

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Showing 338: English reviews
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North Las Vegas, Nevada
Reviewed 2 days ago NEW

This hotel located in the new town. The room is very high tech, with automated curtains and shades,,,Close to shopping so convenient for some guests. Have one Chinese and one western restaurant. The Chinese is very crowded but the western food place is relatively not so noisy being tables widely distanced from each other. The pool is small 25 meter...

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Helpful?
Thank Lingang
Agoura Hills, California
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

The Mandarin Oriental, Guangzhou should be a 7 stars hotel. Compared to the average 5 stars, the Mandarin Oriental, Guangzhou is -easy- a 7 stars hotel. The architecture is magical, you just want to stay in, the rooms are beautiful, different, contemporary, extremely comfortable and very "homey"; the food is superb to say the least and the service...oh the service......

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Helpful?
Thank jfk102761
About Hotel's Favourite Review
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, It was a pleasure to welcome you back and to receive such a wonderful review from you. I am truly happy to hear that you had a very enjoyable stay with us. Thank you for your loyal support towards our hotel and we appreciate your compliments on our hotel facilities and services. We greatly value your patronage and...

Reviewed 3 days ago NEWvia mobile

I had a situation after checking out from the hotel as my father got sick, we went back to the hotel. They checked us in without a word, the staff helped us more than words can describe, we felt they were typically our family membersand never left us till he got better and even on the second day, they escoreted...

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Thank Ihab A
Reviewed 3 days ago NEWvia mobile

I stayed only for 1 night, but I really don't wanna leave... Hotel in the same building with a big mall, literally capable to meet all of your shopping demands. My room was a spacious corner room, cozy bed. The staffs were very polite, friendly and helpful.

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Thank oliviayooo
Boston, Massachusetts
Reviewed 1 week ago via mobile

Located in the heart of Guangzhou and convenient to shopping malls and restaurants. Check in was very efficient and was taken to my room with the offer to show me the room features. The room is very large being split down the middle by a hallway. On side is the tub and shower and the other side is the luggage...

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1Thank pdxballard
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you very much for taking the time to post such a positive review about your recent stay at Mandarin Oriental, Guangzhou with the Trip Advisor Community. I am very delighted to read how much you have enjoyed your stay with us, from the atmosphere of the hotel, the quality of the food and the warm and professional...

Beijing, China
Reviewed 1 week ago via mobile

Great property at good location in Guangzhou. Service is truly up to standard, very good. Rooms are well-decorated. Hard to find flaws, but if pressed for: the sanitary ware os not matching the modern interior. Service is absolutely great. However, check out was slow because of Fapiao. Feel more sorry for staff than frustrated over the loooong wait. Highly recommended

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Helpful?
Thank WBeijing
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you very much for your generous comments on Trip Advisor. We are delighted to hear that we met your expectations in terms of facilities and service. In addition, we have taken good noted of your comments on the efficiency of our check out process. Please accept our sincere apologies for any inconvenience caused. Please be assured we...

Hong Kong, China
Reviewed 2 weeks ago

Located at the Centre of GuZ TianHe area, a few minutes off taxi ride from GuZ East Train Station. Check in took a looog while, a 1on1 check in at their Oriental Club Lounge 24th floor. Left immediately without entering the room and when back, the room cards did not work, luckily I was on the same floor as the...

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Thank hkdhkd
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you for sharing your detailed review with the Trip advisor community. I regret to learn that your experience at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused for the less than satisfactory experiences in the noise disturb and some areas of our operation. I would like to thank you...

Birmingham, United Kingdom
Reviewed 2 weeks ago via mobile

A very impressive hotel. Large rooms, friendly service & good location. Next to large shopping mall & good eateries. Only issue was the smell of smoke through air con/door as my room was close to club lounge.

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Thank stuarth1888
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, I am proud to hear that our colleagues’ warm hospitality presented you with an impressive experience of your stay at Mandarin Oriental. It is our aim to completely delight and satisfy our guests. In addition, I have also taken good note of your comments on the smell of your room. Please accept our sincere apologies for any inconvenience...

Doha, Qatar
Reviewed 2 weeks ago

We have just returned from 3 nights at this hotel and we didn't want to leave. Guangzhou is a vibrant city but doesn't have that much going on but this hotel is worth a trip. The service was fantastic from start to finish. Everywhere we went in the hotel they knew exactly our needs and greeted us with such warm....

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Thank DearDoha
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, It is such a delight to receive your detailed review and to know that you had a wonderful stay with us. Our colleagues would be thrilled to receive your compliments on their warm genuine hospitality which you had encountered during your stay with us. It is our aim to present our guests with an unforgettable experience of their...

Courtenay, Canada
Reviewed 3 weeks ago via mobile

The Mandarin Continental has everything one would need in a hotel. A very large room, large comfortable bed, a hot shower which nearly knocks you over with the pressure, a great mini bar and very friendly and accommodating staff! Breakfast in the Ebony room had lots to offer but I do have one observation here - most of the cooked...

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Helpful?
Thank Smoltman
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you so much for your wonderful feedback following your recent stay at Mandarin Oriental, Guangzhou. We are very pleased to read that you enjoyed your stay with us, particularly our comfortable rooms, delicious food and ideal location in town as well as our professional service delivered by our colleagues. Once again thank you very much for your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located next to TaiKoo Hui Shopping Centre, each of the hotel’s 233 spacious guestrooms, 30 suites and 24 serviced apartments reflect the Group’s distinctive elegance and style. Diverse dining choices include Jiang by Chef Fei, one of China’s most notable chefs known for his creative flair; a classic grill restaurant, Ebony; The Taikoo Lounge; The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou offers city dwellers and visitors a rare opportunity for peace and tranquillity with nine private treatment rooms. Top-tier meetings and function facilities are spacious and equipped with the latest technology, and the hotel’s expansive 750 square metre ballroom is set to become the city’s premier celebration and events destination. ... more   less 

Additional Information about Mandarin Oriental, Guangzhou

Address: No.389 Tianhe Road, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Price Range: $348 - $734 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Guangzhou 5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Hotels.com, Booking.com, Expedia, Ctrip TA, Hotwire, Travelocity, Orbitz, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Mandarin Oriental, Guangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Guangzhou
#1 Romantic Hotel in Guangzhou
#1 Business Hotel in Guangzhou
#2 Family Hotel in Guangzhou
#2 Luxury Hotel in Guangzhou
#69 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Guangzhou staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Guangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good pool,band spa, good food, and good location”
  • View
Lingang, 22 Apr 2017 | Read review
“Ask for rooms with better sound proof :P”
hkdhkd, 10 Apr 2017 | Read review
“Club Rooms”
DearDoha, 4 Apr 2017 | Read review
“The hotel staff will do everything possible to accommodate your needs, ask!”
jfk102761, 3 Apr 2017 | Read review
“Great way to relax after a days work”
peterM3513OQ, 25 Mar 2017 | Read review
5 of 5