we really enjoyed our stay at shangri la hotel, staff is very helpful, many amazing things for children, pool is very clean and warm, breakfast was good, my daughter really enjoyed playing on the swings and sand pit. Big thanks for Priyanka for helping us all the way! Would Recommend to my friends.
From the moment we entered the hotel , the welcoming staff were extremely polite even though I did not any one to help with bags they insisted to help. At the receptin Priyanka, Christina, Allen, Gordon were nothing but professional and polite , We actually requested items for my daughter , they went out of their way to accomodate our request. Room was equipped with many items kids friendly. The view is awsome and bathroom had a shower and a spa. the outdoor area is a blessing as the kids could run supervised and unsupervised it is safe and kids could run freely , you could just go to the park and spend all your day there , lets not forget the pool area is amazing my daughter and wife loved it. the only remark i would suggest to the management is the Food selection at the restaurent needs to be improved to accomodate Halal menu or even chicken menu ( Chicken sausages for breakfast ) considering its near Canton fair they would have lots of guests that like to eat these things , apart from that i give 5/5 to this hotel and its management. Great effort.…
The environment of the hotel is excellent. The gym and the swimming pool are clean and comprehensive. The staff there take good care of customers. Especially Emma from fitness center. She gave me considerate services which made me feel impressive deeply. Thanks for Shangeri-La and Emma’s services.
Another incredible stay at the Shangri-La! We were greeted upon our arrival with a bouquet of roses to commemorate our 10 year anniversary… So thoughtful! We stayed in the super wings suite and enjoyed a night with just my husband and I and the following two nights with our young boys. The first night, the Director of the Chi spa, Priyanka, helped us book a couples massage that was truly magnificent. Both Daisy and Sophia, our massage therapists, did an incredible job and my husband and I left refreshed. Priyanka also helped us book an anniversary dinner at RIBS, the steak restaurant. Never before have we enjoyed such incredible steak! When our children arrived, we had so much fun exploring the outdoor pool with all of the fun amenities, including the floaties and blowup slide. Despite the rainy weekend, the kids were also able to enjoy the indoor pool and had a blast! Thank you Priyanka and the incredible staff of the ShangriLa Guangzhou!!…
We've stayed here so many times, and I am always amazed that the hotel can keep on improving and changing. It was a perfect stay in every way. A very warm welcome from Chole and Ray in the lobby followed by an extremely welcoming Christina who made it very clear that she was happy to help with anything we would need (as well as providing gifts for my wife and daughter which were lovely!) For the rest of the stay we enjoyed everything as we usually do. Wing, Elaine and everyone else in the club lounge offered their usual great service and we were surprised by an extremely good chocolate creation sent to our room by Linda. Our housekeeper, Sheng Ji Hong, was very friendly as she usually is too! Overall, nothing we experienced could be improved, perfect :)
I would like to express my gratitude to everyone at Shangri-La Guangzhou for making this an absolutely special stay. I would like to thank the extroadinary concierge team led by Ray and amazing service by Jake, Leven, Ethan and Ocean. They welcomed us back with big smiles making us feel like coming home. Another thanks to Kitty Wu and Ms. 莫雪清 from the housekeeping team for their thoughtful and professional service and also for kindly remembering us since our last stay! They've really made our room and beds nice and clean and comfy, our family has had a great night's sleep because of that. Last but not least, many thanks to the great leadership of Edward, Vincent and Wing and her wonderful team from the executive lounge, including great service from Lulu, Eileen, Aiden, Ms. 范 and their lovely colleagues. Special shoutout to Chef Barry, Wing and the executive lounge for all the lovely food and special arrangements that made this CNY a warm experience that reminded us of home faraway, especially the delicious, festive and authentic 捞生 and Roti Canai! Chef Ben's pastries are also worth mentioning, easily the best in the city compared to all hotels in Guangzhou! We are also very excited to have met our new Chef Lim, a fellow Malaysian, he was very friendly and kindly offered to cook us Malaysian cuisine whenever we return to Shangri-La Guangzhou! Once again, thank you Shangri-La for the pleasant stay and experience, especially during such an important occasion like Chinese New Year, Shangri-La never fails to provide professional service as well as humane warmth.…
Our room is spacious and clean, beds are big and comfortable. Nice breakfast with lots of variety. The hotel staffs ( Lock Yuan from the pool and Crystal from SEA restaurants) and all the staffs are basically welcoming and helpful. We had a situation whereby our light in the room is faulty and it was 11pm during the night. The housekeeping send someone to sorted it out for us. It was all in all a pleasant staycation experience with Shangri-La Guangzhou and we look forward to come back again.
As a diamond member, this is the first time come to Shangri-La Guangzhou. Very disappointed, the front desk and horizon club keep asking me to pay while I am sill staying the hotel. They even asked me at night to come down the front desk to pay. Do I look I will leave hotel with paying the bills? I think such a service is not meeting the expectation. I think it really should be improved.
I really enjoyed my experience at Shangri-La Guangzhou. Room was spotless and comfortable. The staff was particularly kind, especially Chloe, Allen and Victory who have been very responsive all the time. I would recommend this hotel to my friends.
As always we enjoyed our stay ever so much. The staff were all welcoming as usual. My daughter absoutely loves the carol singers and always looks forward to them. It makes a great Christmas feel. My daughter has recently broken her leg, so we didn't join in the winter wonderland on this stay, although it looks like it is better than last year and we will try it when we stay again next month.