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Pullman Guangzhou Baiyun Airport

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#17 of 3,315 Hotels in Guangzhou
Certificate of Excellence
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Pullman Guangzhou Baiyun Airport
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1,463 Reviews from our TripAdvisor Community

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Showing 917: English reviews
Torun, Poland
Reviewed 1 week ago via mobile

Modern , clean , well organised . Room was big well equipped . Very nice two restaurants and bar . I recommend to visit spa - foot massage very relaxing . Location just next to departure hall -very convenient . Not cheap but worth it's price . The only negative issue was that I had to extend stay for one...

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Helpful?
Thank Mariusz G
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear Mariusz G Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. We all appreciate your review which is already shared with our team and we are here to make sure that all Guests will have a enjoyable stay at our Pullman Hotel. All our Guests rooms are well equipped with enough Electricity...

Toronto
Reviewed 1 week ago

I've been travelling to China for the past 10 years on business and always stay at 5-star hotels. This time, while arriving from Yiwu, I decided to stay the night at this hotel, since the next day, I had a flight out back to Canada. When I arrived, they greeted me at the airport and made my check-in a breeze....

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Helpful?
Thank Johnny K
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear Johnny K Thank you for your comment about our nice Pullman Guangzhou Baiyun Airport Hotel. First of all I apologize for your experience which is unacceptable and we truly took Action in Housekeeping and Room-service. We take all Guest comments serious and share with the Team to improve in all necessary Areas to be better in future. For your...

Port Macquarie, Australia
Reviewed 2 weeks ago

We enjoyed our stay at the Pullman very much. The hotel and staff very much met our expectations in regards to the top notch room and facilities and the warm and courteous service we received. The foyer is beautiful and the location right near the airport terminal is so convenient. We did not encounter any problems while we were there.

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Helpful?
Thank Keiron R
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear Keiron R Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. Great that you choose our Pullman Hotel for your transit and by the way we have many Guests from beautiful Australia which are stop over to the next destination. Our Pullman Hotel is so convenient located that you spend some valuable...

London, United Kingdom
Reviewed 2 weeks ago

The hotel is conveniently located just across the airport's main departure hall. There's a covered walkway, which leads you to the 3 floor of the hotel. If you have status with Accor group, you can check in at the Executive Lounge on the 3rd floor directly. If not, then you will need to descend to the lobby on the 1st...

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Helpful?
Thank xithaki
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear xithaki Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. Your right it takes you only 3 minutes by walk from the Airport Exit 12 -13 and if you like you can choose our comfortable buggy you just have to follow our white covered walkway. We all very proud of our Executive...

Taipei
Reviewed 2 weeks ago

First of all, Pullman has been always a top class 5 stars hotel in the world. This one totally deserve the 5 stars. Huge welcome lobby with very nice and sweet staff helping you. Room is big and clean. Extra big king size bed made my sleep better. Room has very good

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Helpful?
Thank Henry D
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear Henry D Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. We all very proud of your review and we are indeed top class 5 star Hotel in the world which all come together with our great teamwork. All our Guests rooms are spacious and elegant using top quality amenities from C.O.Bigelow...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

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Helpful?
Thank 801odonnelld
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Reviewed 2 weeks ago

I was looking forward to staying in this hotel on 24th night as I was arriving late night at the airport. Unfortunately, I lost my passport and could not make my flight and had to make a last minute cancellation at 9PM of the night I was supposed to check in. According to policies that I had agreed to, i...

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Helpful?
Thank anuroops709
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear anuroops709 Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. We also thank you for your personal words to our team members from Reservation Department Queena and Abbie and I will make sure that they will get your praise. Please let me assure you that we always try the best possible way...

Ronde, Denmark
Reviewed 2 weeks ago

The room was really nice - spacious, clean, comfortable, well-appointed. Also the food in the restaurant, while not exceptional, was ok. The service was not quite up to the hardware - much of the staff did not speak English very well, and while not uncommon in China, it is astonishing for a 5 star airport hotel. Check-in took ages and...

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Helpful?
Thank Klaus G
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear Klaus G Thank you for your comment about our nice Pullman Guangzhou Baiyun Airport Hotel. We all appreciate your review and that you explain very clearly where we have to get better for the future. The first points about the Guest room is encouraging as we keeping focus on Cleanliness and make sure we complete all amenities from C.O....

Reviewed 2 weeks ago

Stayed here on a layover to London from Brisbane. Executive suite was absolutely fantastic. Very luxurious with all the amenities you need. Executive lounge was great. Although, being a young woman, alone, I did get a look from the staff in the lounge, as if to say- you're in the wrong place. But after I presented my card they realised...

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Helpful?
Thank ael l
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear ael l Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. Wonderful that you been to our Executive Wing where you have all the benefits for the Executive Level. To your point about Courtesy which I apologize and we already shared your concern with our team and taking Action to make sure...

Reviewed 3 weeks ago via mobile

I stayed in the hotel during a 14 hotel stop over in Guangzhou. I was in an executive suite. The hotel room in the executive wing was luxurious and spacious. The rooms were huge, modern and comfortable. The shower was fantastic. The executive wing includes complementary breakfast, afternoon tea (alcohol is free during the afternoon tea). The food was great....

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Helpful?
Thank Samuel P
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review

Dear Samuel P Thank you very much for your great comment about our nice Pullman Guangzhou Baiyun Airport Hotel. Your comment is great as you mention our Executive Wing as luxurious and spacious which is shared by many Guests which visiting us and they all saying It is Excellent. All the Executive Wing Guest-rooms have special features and huge space...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Pullman Guangzhou Baiyun Airport is a 15-second walk from Gate 12 of Airport Departure Hall, ideally located in the heart of the Guangzhou Baiyun International Airport and 30-minute metro ride journey to city centre. With a modern style emphasizing comfort and contemporary technologies, the hotel provides 578 exquisitely furnished rooms, 3 unique restaurants and bars. 1,500㎡ pillar-free multi-functional Kapok Ballroom could be subdivided into 3 smaller venues; Concord Ballroom covers 460㎡ and we also have 20 different size meeting rooms. Hotel provides fully-equipped fitness & entertainment facilities as well, a 200㎡ gymnasium, 380 parking spots & a brand-new executive lounge. ... more   less 

Additional Information about Pullman Guangzhou Baiyun Airport

Address: North of Airport Terminal of Baiyun International Airport, Baiyun District, Guangzhou 510470, China
Region: China > Guangdong > Guangzhou
Price Range: $141 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Guangzhou Baiyun Airport 5*
Number of rooms: 578
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Ctrip TA, Travelocity, ACCOR, Odigeo, HotelTravel.com, Priceline and Hotels.com so you can book your Pullman Guangzhou Baiyun Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Guangzhou Baiyun Airport Hotel Guangzhou
Accor Guangzhou Baiyun Airport
Novotel Guangzhou
Hotel Style:
#6 Family Hotel in Guangzhou
#7 Romantic Hotel in Guangzhou
#14 Spa Hotel in Guangzhou
#17 Luxury Hotel in Guangzhou
#20 Business Hotel in Guangzhou
#49 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Guangzhou Baiyun Airport staff and other travellers.
46 questions
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Questions? Get answers from Pullman Guangzhou Baiyun Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the executive wing”
 of 5 bubbles TX_traveller071, 8 Nov 2016 | Read review
“Room acoustic insulation is very good. Does view makes sense if you need to relax between flights?”
 of 5 bubbles boris12345672015, 1 Nov 2016 | Read review
“If you have a room facing the elevator then close the curtains - I had a very disturbing view of a guest "enjoying" the room!”
 of 5 bubbles 693JohnB, 1 Nov 2016 | Read review
“I had a good view of the terminal. It was relaxing.”
 of 5 bubbles SaigonNezumi, 21 Oct 2016 | Read review
“Enjoyed our excutive room.”
 of 5 bubbles 52ronalda, 14 Oct 2016 | Read review
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