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The Ritz-Carlton, Guangzhou

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#5 of 3,353 Hotels in Guangzhou
Certificate of Excellence
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The Ritz-Carlton, Guangzhou
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886 Reviews from our TripAdvisor Community

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Showing 340: English reviews
Reviewed 2 days ago NEWvia mobile

With the kind help from GR Ms. Stella, we had the excellent 2nd experience in Ritz Guangzhou. As we came again for celebrating new year and especially for my husband's birthday, Stella helps me a lot for decorations and preparations. We do enjoy our time here every time and we are looking forward to the next stay ~

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Helpful?
Thank Michelle0508
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Michelle0508, It is our pleasure to welcome you back and we are really glad that you had again a great time with us. We will share your compliment on Stella to her and also the whole team as a great inspiration. With you recognition, we have the confidence that our team can achieve much greater success. Having said that,...

Boston, Massachusetts
Reviewed 1 week ago

Excellent room, great work out facilities, nice breakfast buffet, strong internet wifi....even late night when lots of people are online. The hotel staff quickly learns names and identifies you by personally. I had a friend who left a coat in the hotel limo (on his way to airport) and they had secured it for him to return without issue. Nice...

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Helpful?
Thank monblanc1210
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear monblanc 1210 We are glad that our ladies and gentlemen have provided facilities and services that are up to your expectation. Further to that we want to thank you for your recognition on their integrity which we will pass on to the team as a great inspiration. Last but not least, we all wish you a great year of...

Hong Kong, China
Reviewed 1 week ago

We spent a very good and memorable time in this hotel during New Year holiday. Facilities, services and buffet are excellent. We would definitely choose to stay in this hotel next time we visit Guangzhou and highly recommend it to our friends.

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Helpful?
Thank happymary168
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear happymary168, It is great to know that you had a wonderful time with us. From your comment, we understand that you have tried buffet meals in FOODs. While knowing that you come from Hong Kong, we would also recommend you Lai Heen as well where you can enjoy the most authentic Cantonese dishes in town prepared by our famous...

Singapore
Reviewed 2 weeks ago via mobile

Always staying here on business lately. My home away from home. Staff are great and the service is wonderful. I highly recommend it. Breakfast is excellent. Rooms are spacious and seem to perfectly combine old style luxury with modern necessity...

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Helpful?
Thank Nic B
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Nic B, It is great to know that you enjoyed our breakfast in FOODs and also our room is to your liking. I will pass on you compliment to the ladies and gentlemen who are the most important resources to create a wonderful stay for you. Having said that we look forward to welcoming you back “home” in the...

Versoix, Switzerland
Reviewed 3 weeks ago

This is a fantastic hotel in a really great location next to the prommonade leading up to the TV tower. I was upgraded to a suite which was absolutely enormous and beautifully decorated. The staff are absolutely charming and there's a great choice of food - both western and Chinese. I regularly visit Guangzhou and this is where I will...

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Helpful?
Thank Andrew D
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Andrew D, Thank you for choosing to stay at The Ritz-Carlton, Guangzhou! It couldn’t be more exciting to learn that we have won your heart and support with our most genuine care. Having said that, we look forward to your next visit to explore more of what we have to offer. Regards, Matthias Vogt General Manager

Berlin
Reviewed 3 weeks ago

Traveling for business in another continent is always a special experience, the Ritz-Carlton staff welcomed us already at the airport and surprised us with a very relaxed room check-in. Also the breakfast buffet was spectacular - as we can't eat that much in the morning, we tried the buffet at dinner and as we mentiond we like fish the chef...

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Helpful?
Thank Stella92
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Stella92, Thank you for staying with us. We are glad that our team has made it a soothing stay for you while you enjoyed the service and meals in FOODs. We feel sorry that The Churchill Bar is not to your liking, yet please do not miss the chance to try LIMONI if you were here next time. Chef...

Mumbai (Bombay), India
Reviewed 3 weeks ago

Ritz Carlton is located on Xiang An Road, an excellent locality in business district. The rooms are massive and extremely well furnished, separate washroom, shower enclosure, closet and bathtub. Excellent selection of mini bar. The buffet spread for breakfast is elaborate. I was specially impressed that on Winter Solstice day, alongwith my room service dinner order, there was traditional dumplings...

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Helpful?
Thank chanchalda
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear chanchalda, We really appreciate your effort on writing down your feedback after your stay with us. We glad that our location makes it convenient for you to travel in town while the food is also to your liking. In regards to Winter Solstice which is a traditional Chinese holiday, we give out dumplings as a way to express our...

Reviewed 4 weeks ago via mobile

Very good location and an excellent hotel. The staff are very nice and helpful. We had a meal in the Italian restaurant on the 3rd floor which was wonderful. The service was top notch and the food very authentic. The rooms are stylish and luxury abounds with wooden panels everywhere.

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Helpful?
Thank robbyrowkand71
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear robbyrowkand71, It is great that you had a nice weekend break with us. With your recognition on our location, we believe you have made it to the Pearl River, the Guangzhou Library and some other nearby scenic spots. Apart from this, we also want to thank you for your highlights on our room facilities and services which we will...

New York City
Reviewed 11 December 2016

I’ve just returned from a trip to Chengdu and Guangzhou, staying at Ritz Carltons in both cities. My experience at both was exactly what I was expecting from a RC. It was terrific. For the RC Guangzhou, there is very little I could add to the brief statement: This is a genuine Ritz Carlton. That says it all. I effusively...

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Helpful?
Thank ChuckNYC
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear ChuckNYC, Thank you very much for taking the time to write down such detailed feedback. We are glad that you find our location and room decoration favorable and that our Ladies and Gentlemen have created a fond memory through their genuine care. With this being said, we will pass on you compliment to our team who will continue their...

Beijing, China
Reviewed 8 December 2016

On a return visit to Guangzhou I do not hesitate for a moment and head straight to Ritz Carlton, where I always stay. There are newer hotels but I am sure no hotel can repeat my experience with this Ritz Carlton. It is the incredible hospitality and service that I always return to, and if China is not a country...

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Helpful?
Thank awhw
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear awhw, Thank you for your continuous support to The Ritz-Carlton, Guangzhou! Our Ladies and Gentlemen are most keen to accommodate your stay every time with heartfelt welcome and personalized services and thank you again for your high recognition. Apart from that we also appreciate you highlighting the food presentations in Club Lounge which is on our 33rd level. It...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa(R) rejuvenate body and mind, while The Ritz-Carlton Club(R) Level anticipates guests' needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 

Additional Information about The Ritz-Carlton, Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China (Formerly The Ritz-Carlton Hotel Guangzhou)
Region: China > Guangdong > Guangzhou
Price Range: $287 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Guangzhou 5*
Number of rooms: 351
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel
Hotel Style:
#2 Business Hotel in Guangzhou
#4 Spa Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#5 Luxury Hotel in Guangzhou
#13 Family Hotel in Guangzhou
#72 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Guangzhou staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take one of the highes floors.”
 of 5 bubbles Stella92, 22 Dec 2016 | Read review
“Club Lounge access is pricey, but very much worth the tab.”
 of 5 bubbles ChuckNYC, 11 Dec 2016 | Read review
“There are rooms with view of the Pearl River”
  • Spacious room
 of 5 bubbles awhw, 7 Dec 2016 | Read review
“Higher Floors makes you appreciate the CBD Skyline”
 of 5 bubbles maezen8, 30 Nov 2016 | Read review
“Get lounge access for the best experience”
 of 5 bubbles DrTim2016, 27 Nov 2016 | Read review
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