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Sheraton Guilin Hotel

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Sheraton Guilin Hotel
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1,064 Reviews from our TripAdvisor Community

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Showing 637: English reviews
Bruges, Belgium
Reviewed yesterday NEW

The location is good near the river, the hotel is in a classical,older style, but well kept. We booked lounge access and were happy with the choices and the very good service in the lounge. We could also enjoy free drinks in the lobby-bar, a nice place to relax. The room itself is just ok; comfortable bed and small bathroom,...

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Helpful?
Thank vondel33
Carbondale, Illinois
Reviewed 1 week ago NEW

The hotel location is excellent to everything by walking, even though it took about 45 min from the airport to the hotel by taxi. We got a suite on the third floor where the executive club locates. The hotel has total extended seven floors taking care of most tourists but a very few businessmen so the lounge club has limited...

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Helpful?
Thank 376billl
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear 376billl, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the...

Sherbrooke, Canada
Reviewed 1 week ago

The hotel is in a very nice location. Good area to walk around in the evening. Our room was comfortable but it was very dark. I often wonder why they do not have more lights in hotel rooms. Good bed and pillows. I can't comment on breakfast as we ate outside. Wifi was ok for China. I was using points...

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Helpful?
Thank JPDeM
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear JPDeM, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to learn that you enjoyed the room. We would like to sincerely apologize that your experiences with us did not meet your expectation. Your comment has been noted however, and will be shared with our concerned department. We certainly...

Singapore, Singapore
Reviewed 2 weeks ago

We stayed at this hotel 3 nights and used it as a base to travel around GuiLin hotel is ñear the walking Street which is a great place to eat (western cuisine) and shop; we also walked along the Li river which is quite scenic at night. The hotel is a little dated, and perhaps it was the humidity,we noticed...

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Helpful?
Thank chongkc13
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear chongkc13, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the...

San Ramon, California
Reviewed 2 weeks ago

This hotel seems an old one, but the staff was very friendly. Also, the location was excellent. Nearby, there are many tourist attractions. it seems to be in the center of tourism. The rooms were fine. It can be improved, but the room rate was very reasonable, so I would accept it. One area for improvement - hotel restaurants. The...

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Helpful?
1Thank jlee5678
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the time to...

Reviewed 2 weeks ago via mobile

Stayed here in Nov for 2 nights as part of a tour (hotel booked by tour company). The hotel is very old and showing it's age- smells of smoke throughout the hotel, old carpets, walls etc. The breakfast was always very busy with basic food which on days seemed old. This was ok for 2 nights but would not stay...

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Helpful?
1Thank Monica K
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear Monica K, Thank you for leaving your comments about your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. The Sheraton Guilin Hotel was the first International hotel...

Manhattan
Reviewed 3 weeks ago

The Sheraton is a standard tourist hotel. It is perfectly OK, but nothing special. The room is clean and standard. Service in the hotel is good. The buffet breakfast is very crowded but there is a big selection of food. Many of the selections are geared to Asian visitors. The hotel is in an excellent location in the center of...

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Helpful?
1Thank InTheMomentManhattan
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear InTheMomentManhattan, Thank you for your honest feedback. We are glad to hear you enjoyed your stay and our location and service. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again, your concerns are being addressed as we speak and we...

Washington, D.C.
Reviewed 4 weeks ago

The rooms are OK, the bed and pillows were comfortable, but the hallways are a bit dark and the carpeting is probably due for replacement. Bathroom facilities were fine but no hair dryer was provided. The location is excellent, with an easy walk to pedestrian shopping areas and restaurants, Elephant Trunk Hill park, or the Sun and Moon pagodas on...

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Helpful?
1Thank Merlin0921
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Merlin0921, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. I have investigated from...

Bay Shore, New York
Reviewed 4 weeks ago via mobile

Great location!! I am a platinum member and was upgraded to a suite. The club lounge is average for sheraton. The front desk made my trip easier by helping make some reservations. Daisey there at the desk speaks English very well and was so helpful. The area on both sides of the hotel have alot of small food stands. Food...

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Helpful?
1Thank mraplustraveler
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear mraplustraveler, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the...

Brisbane
Reviewed 5 November 2016

Although the quality of our Premium room was not of a 5 star standard, the location and well trained staff were an adequate compensation. The hotel fronts the delightful Li River which affords a pleasant area for walks and sightseeing.Ask for a front facing room on a higher floor to gain the best advantage of a premier location.

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1Thank Tycon
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Tycon, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. We are very glad to know that you and your wife enjoyed your stay and our srrounding environment. The Sheraton Guilin Hotel was the first International hotel in Guilin and is now in its 28th...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting

Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Region: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Price Range: $98 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton
Hotel Style:
#2 Spa Hotel in Guilin
#7 Luxury Hotel in Guilin
#15 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Guilin Hotel staff and other travellers.
5 questions
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Questions? Get answers from Sheraton Guilin Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view side”
 of 5 bubbles 376billl, 3 Dec 2016 | Read review
“A room overlooking the pool is good choice”
 of 5 bubbles InTheMomentManhattan, 13 Nov 2016 | Read review
“Ask for a room facing the river on a higher floor.”
 of 5 bubbles Tycon, 4 Nov 2016 | Read review
“Avoid this hotel if you can.”
 of 5 bubbles Desai-Singapore, 27 Oct 2016 | Read review
“Ask for a room with a view of the river”
 of 5 bubbles Nansbubs, 19 Sep 2016 | Read review
5 of 5
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