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Grand Hyatt Xi'an

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No. 12, Jinye Road, High Tech Zone, Xi'an 710077 China
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US$137
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Traveller (487)
Dining (67)
Room & Suite (51)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#17 of 2,831 hotels in Xi'an
Location
Cleanliness
Service
Value
Travellers' Choice
Combining gracious service with 396 generously sized contemporary guest rooms, including 44 exquisite suites, Grand Hyatt Xi'an will create a warm sanctuary amongst the ever-changing city below. Floor-to-ceiling windows offering commanding high-rise views of the High Tech Zone, both from bedroom and washroom.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Nightclub / DJ
Indoor play area for children
Airport transportation
Electric vehicle charging station
Wifi
Hot bath
Indoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Minibar
Cable / satellite TV
Bath / shower
Safe
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Korean
592Reviews2Q+A5Room tips
Traveller rating
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Popular mentions
Alex W wrote a review Jul 2021
China40 contributions3 helpful votes
+1
A very grand stay at the GH Xi’an. Probably the best experience in any hotel I’ve recently stayed at so far. Grand Club and its staff were amazing. Food and wine selection in Happy Hour was delicate, and the live cooking station was a great plus. Grand Club even paid great attention to the coffee beans they are using, not to mention the still and sparkling water, namely St. Pellegrino and Acqua Panna on offer at all times. The terrace exclusively for the Grand Club was probably the most chill location in town. Services I’ve encountered was tremendous. Great props to Duke Li from Grand Club, who offered a highly professional and personal service to me and my friend. However, I’ve heard that Front Desk wasn’t as professional nor welcoming. In terms of facilities, this hotel was almost a Chinese modern art museum to me. LTWDesignworks have done an amazing job in crafting the interior designs in both rooms and public areas. Everything down to the fonts in elevator and room control buttons was crafted with great detail. The owner Maike Group certainly has a great taste and great attention and funds have been put in to construct and maintain this outstanding piece of work. You’ve got to see it to believe. In contrast, breakfast was mediocre. There were Xi’an specialities, but not much after that. It falls short of other GHs I’ve stayed at in the past. Smoked salmon didn’t make its way to the buffet table, and the Grand Club did not open for breakfast. Overall, I’ve had an amazing experience and I would recommend this hotel given that you’re a World of Hyatt Globalist or is booked at a room with Club access.
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Date of stay: June 2021
Rooms
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richardgu0 wrote a review Jul 2021
1 contribution
Overall experience at the hotel was good, staff were very professional and helpful, service was top quality. Rooms were clean and the dry cleaning was exceptional. The only thing that was a bit annoying was the fact that i was staying at the executive suite level and had access to the Grand Club room. But unlike the other Grand Hyatt i've stayed in Chengdu or Guangzhou, the club room in Xi An was closed/locked after 10pm. I usually worked late nights and have the habit of getting drinks or late night snacks, that's the reason I've booked the executive suite for the sake of convenience. Also unlike 5 star hotels such as Shangri La or The Ritz, the Grand Club room only offer beers or other alcoholic drinks during 6pm-8pm. During normal hours, only cheap sodas & water are available. I prob won't book the Grand Hyatt executive suites in the future again, value isn't that great.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
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Trip type: Travelled on business
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Mindaugas S wrote a review Apr 2021
Vilnius, Lithuania62 contributions14 helpful votes
One of he best stays in China. I loved the building, the hotel and attention to details unprecedented in China. Have been to Xi'an few times. This hotel the best so far. Wish the rooftop would be accessible for visitors though.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
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Service
Sleep Quality
Trip type: Travelled on business
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QI Astrox wrote a review Feb 2021
Hong Kong, China1 contribution
Frankly speaking, when I do a business travel at Xi'an, I always prefer Hyatt Hotels rather than those from other competitor hotel groups for my lodging purpose.   And among them, the Grand Hyatt Xi'an is always my favorite, simply because I like its unique geographic position in Xi'an, as well as the view from its Executive Lounge, where I can directly see the great view of GaoXin , with a cup of Spire or something.   The last hotel stay I spent at this one was wonderful as usual, even if it was during the epidemic. It was a high volume occupancy rate on the day at Executive Lounge when I checked in. I only saw the efficiency at the Executive Lounge when I checked in, the orderliness at the hotel restaurant when I had my breakfast, and above all, the cleanness at the guest room when I came back for a rest every time, thanks to the housekeeping, I must say.   And, like as usual, I chose to come to the Executive Lounge to drink something and fulfill some tasks for my work. At the second I sat down, a Lounge Staff named Anna came to me, with a genuine smile as well as a bottle of Perrier sparkling water and some other snacks later on. I think her service is neither too complimentary nor too mild. She would always be there when I needed her, for instance, when I tried to print some paperwork or something. Yet, she would not disturb me one bit when I was hard working towards my tasks. In a word, everything was just right appropriate there.  Also thank Phil,Jennifer,Duke,Gryson,Chole and the Cook Qiang YinJiangtao Liu BaoZhang。Give me a feel like at home。 Alright, good bye Grand Hyatt Xi'an, I am now looking forward to my next travel and coming back to you!
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Date of stay: February 2021Trip type: Travelled on business
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Response from 茹 杨, Marketing at Grand Hyatt Xi'an
Responded 3 Feb 2021
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
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bmick1920 wrote a review Sep 2020
Fort Mill, South Carolina40 contributions63 helpful votes
The location is very central, easy walks to anything you want and close to the most amazing park. Hotel is lovely, the rooms beautiful and very comfortable, restaurants are perfect with both Chinese and western dishes that are equally delicious, and the service is outstanding. Really did not want to move on from this hotel!
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Date of stay: October 2019
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1 Helpful vote
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Response from 茹 杨, Marketing at Grand Hyatt Xi'an
Responded 9 Oct 2020
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
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PRICE RANGE
US$143 - US$177 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShaanxiXi'an
NUMBER OF ROOMS
396
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Frequently Asked Questions about Grand Hyatt Xi'an
Which popular attractions are close to Grand Hyatt Xi'an?
Nearby attractions include Xi'an Museum (7.8 km), Tang Dynasty Show (8.0 km), and Small Goose Pagoda (7.1 km).
What are some of the property amenities at Grand Hyatt Xi'an?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hyatt Xi'an?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Grand Hyatt Xi'an?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Xi'an?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hyatt Xi'an?
Conveniently located restaurants include Tian XiangGe Restaurant, Shangri-La Hotel Restaurant -Yi Cafe, and Redfort Cultural Restaurant.
Are there opportunities to exercise at Grand Hyatt Xi'an?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Xi'an have an airport shuttle?
Yes, Grand Hyatt Xi'an offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Xi'an?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Xi'an offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Xi'an?
The staff speaks multiple languages, including English, Chinese, and Korean.