We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Xi'an North City Hotel

Save
Share
No.32 Weiyang Road, Xi'an 710014 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotel direct offer!Unlock Member Rates!
Expedia.com
Hotels.com
Orbitz.com
Travelocity
eDreams
Booking.com
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (712)
Dining (70)
Room & Suite (51)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Xi'an North City Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 2,834 hotels in Xi'an
Location
Cleanliness
Service
Value
Travellers' Choice
The swimming pool (5F) has been closed temporarily due to the maintenance(From July 16th to 20th 2018) . We do apologize for any inconvenience.
Read more
Property amenities
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
Chinese
Hotel links
Special Offer:Unlock Member Rates!
2244Reviews16Q+A54Room tips
Traveller rating
  • 1,930
  • 209
  • 51
  • 29
  • 26
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Xinrun D wrote a review Jun 2021
Shanghai, China106 contributions8 helpful votes
Sheraton Xi'an North City Hotel locates at the north of old town, about 30-40 minutes’ drive from airport and high-speed railway station. There is a metro station, Longshouyuan station, at the next door of it. So, the location is good and convenient. But the cleanness is somewhat unsatisfying. The very first morning when I step into the toilet for the first time, I saw something dirty on the seat, obviously left by someone else than me. I don’t know why the house keeping skipped this part. And 2 out of 3 breakfasts in the hotel caused diarrhea on me, which made me very embarrassed when travelling in the attractions. I never encountered this phenomenon in other hotel in Xi’an, or other cities. So, I have to doubt the cleanness of the food of the breakfast. In the last evening, I ordered room service, and a wrong dish was sent to my room. It is a trivial mistake and take all problems above I could say it is an institutional failure of the management team. I have to say it is the last time I choose this hotel to accommodate myself in Xi’an. Bless.
Read more
Date of stay: June 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
Helpful
Share
Sharpei222 wrote a review Mar 2021
Manchester, United Kingdom24 contributions19 helpful votes
I visit Sheraton north city frequently on business from out of town. As a foreigner I greatly value the friendly helpful staff: Sophia always helps with my reservations, urgent courier deliveries, and she helped me locate and buy some hard to find items. Alfred the restaurant manager greets me at breakfast with a smile and a coffee. Jack the concierge obligingly takes care of my dumpling deliveries, my luggage or latest navigation challenge in this huge city. Also I want to mention Etta on the front desk who spent time sorting out my mix up at a local restaurant with a smile. “5 star” team in my book! The hotels amenities are on the website but the staff are what make it. 100% recommended.
Read more
Date of stay: March 2021Trip type: Travelled on business
2 Helpful votes
Helpful
Share
Response from Windy Sun, Marketing at Sheraton Xi'an North City Hotel
Responded 7 Mar 2021
Dear Sir, Frist of all, thank you for staying with us at Sheraton Xian North City Hotel! I appreciate you had took your valuable time to give us your stay experience feedback! I would like to share your good comments with our staffs, thank you again, I am looking forward to welcome you back! Best regards!
Read more
venkatrao t wrote a review Feb 2020
Washington DC, District of Columbia22 contributions21 helpful votes
Visited in September 2019 for 5 Days, Good Location, next to 100 feet from Metro Station Exit. Best concierge services. They had arranged the cars and guides for sit seeing and also visited teh Terra Cotta Monuments etc. Good Food at the restarunts at the Hotel.
Read more
Date of stay: September 2019
Location
Cleanliness
Service
1 Helpful vote
Helpful
Share
Response from LuciaLixiaoyu, Manager at Sheraton Xi'an North City Hotel
Responded 3 Mar 2020
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.
Read more
Kevin22030 wrote a review Jan 2020
Washington DC, District of Columbia89 contributions25 helpful votes
+1
My boyfriend and I stayed in the Ambassador Suite over Chinese New Year. We found the room very comfortable. The living area was absolutely massive with a table for 6, a kitchen, separate powder room, living room area and a study area. There was a surround sound system which we used and enjoyed. The bedroom was also very comfortable though the main bathroom did seem a bit small. There was around ten bottles of water in the room which we appreciated immensely. there was also coffee grounds and a French press which I took advantage of. Our only complaints about the room were that the lights were dim and finding the light switches was sometimes not possible. I was never able to find the light switches for the dressing room or the study. There are lights in those areas but I was never able to find how to turn them on. Didn’t affect us at all. The other complaint was that the room was very warm. This also didn’t particularly impact us. All the local tourist attractions were closed while we were there as were the swimming pool, gym, and other hotel amenities which was unfortunate but understandable due to the virus outbreak. We had breakfast and dinner in the hotel and both were fine. For the dinner buffet they serve beer, red and white wine, and cocktails which was nice. The staff were also fine. The dining and cleaning staff were great and The front desk and concierge were polite but not particularly helpful or accommodating. With everything being closed we were looking for something, anything to do. They gave us no options, just a subway map. We even asked if, considering that we were in a club level suite and that every other amenity in the hotel was closed, we could spend some time in the lounge. We were unfortunately told that no, we could not visit the lounge without purchasing some lounge access package at a premium. It seemed to me, that because the pool, gym and spa were closed they could try to accommodate us in some way, but they disagreed. So in the end we spent the holiday in the room only coming out to eat. Ended up being a boring holiday and while I loved the room, I wasn’t enthused by the way the staff handled the situation. I would like to visit Xi’an again as I wasn’t able to see the local attractions like the terra-cotta army which I am very interested in seeing. This hotel has a very good location literally right beside a metro station which takes you directly to the train station with high speed trains to shanghai. However, despite the excellent location and the spectacular room, I’m am not convinced that I would choose to stay at this hotel again.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
Helpful
Share
Response from LuciaLixiaoyu, Manager at Sheraton Xi'an North City Hotel
Responded 3 Mar 2020
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Your understanding of the policies in hotel is highly appreciated. This is in order to ensure the health of our guests and please accept our sincere apologies of inconvenience. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again.
Read more
376387207 wrote a review Jan 2020
Xi'an, China5 contributions
This my first time stay here,it’s wonderful stay experience. The staff Peggy Tang from front desk,she was very kindly and helpful upon checked in. The manager Joanna Li was very professional and hospitality. I will recommend my colleagues and friends to come and stay here in future.
Read more
Review collected in partnership with 单个酒店
Date of stay: January 2020Trip type: Travelled on business
Helpful
Share
Response from LuciaLixiaoyu, Manager at Sheraton Xi'an North City Hotel
Responded 15 Jan 2020
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again.
Read more
Previous
123456
PRICE RANGE
US$56 - US$101 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShaanxiXi'an
NUMBER OF ROOMS
487
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sheraton Xi'an North City Hotel
Which popular attractions are close to Sheraton Xi'an North City Hotel?
Nearby attractions include LongShou ShangYeJie (0.4 km).
What are some of the property amenities at Sheraton Xi'an North City Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Xi'an North City Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Xi'an North City Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sheraton Xi'an North City Hotel?
Conveniently located restaurants include Mojo Specialty Coffee, BaiXing ChuFang (BeiErHuan), and ZhengZong LanZhou NiuRou LaMian.
Are there opportunities to exercise at Sheraton Xi'an North City Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Sheraton Xi'an North City Hotel have airport transportation?
Yes, Sheraton Xi'an North City Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Xi'an North City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Xi'an North City Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Xi'an North City Hotel?
Many travellers enjoy visiting Drum Tower (Gulou) (3.3 km), Daming Palace Site Park (2.0 km), and Revolution Park (2.9 km).
Is Sheraton Xi'an North City Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.