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Hilton Xi'an

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#6 of 2,531 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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1,062 Reviews from our TripAdvisor Community

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Showing 887: English reviews
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Hong Kong, China
Reviewed yesterday NEW

My friends and I had a great stay with the Hilton Xi'an. Communication with Maria, Snow and Julia prior to our arrival was prompt and courteous. I appreciated the status recognition and room upgrade. Hotel transportation from the airport and to and from the Terra-Cotta Warrior site was very comfortable. Location was great. From the hotel, we were able to...

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Helpful?
Thank Pamela A
Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 30 October 2016

My husband and I recently visited Xi'an and though we didn't stay at the Hilton (regrettably, after our experience here) we decided to dine at Cafe Xi'an one night. The buffet itself was good, the food was fresh and the quality high, though the selection was a bit limited, with the exception of desserts, of which there were too many...

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1Thank SaraRaeHB
About Hotel's Favourite Review
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear SaraRaeHB Thank you very much for taking the time to review about your dining experience at the Hilton Xi’An on Trip Advisor. Such detailed feedback is so much appreciated. It is great, that you enjoy our All day dinning restaurant especially the dessert station and our famous Chocolate tree, which was taught to us from a famous pastry chef...

Reviewed yesterday NEW

We had a huge room with one of the largest beds I have ever seen. Everything was clean and comfortable. The hotel breakfast was also wonderful. Staff was helpful and courteous. We would stay here again and highly recommend it.

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Thank Beth G
Sydney, Australia
Reviewed yesterday NEW

Right from the friendly welcome with a complimentary tea when checking in to an impressive level of service when checking out this hotel has proven to be excellent in every respect. We had a couple of minor issues with our room which we mentioned to the concierge when were heading out for the day and they were fixed when we...

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Thank Richard S
Auckland, New Zealand
Reviewed 2 days ago NEWvia mobile

First time to Xian. Have found this hotel well positioned for exploring the city. The staff have been excellent in assisting us always making that extra effort. Hotel is clean and modern and highly recommended as a base.

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Thank mikenz2015
Toronto
Reviewed 2 days ago NEW

We had a fabulous stay at the Xi'an Hilton. The customer service at the hotel was superb - the dining room folks, the concierge people and the front desk people were all excellent! We had 2 rooms booked but we were upgraded to a 2 room suite instead. It was just fabulous - one of our highlights on our 9...

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Thank MrGToronto
Reviewed 4 days ago NEWvia mobile

This place is good place but it has a tired ambiance to say the least but the service was good. I am still disappointed with the service because once again when I told them that I was a gold hilton honors member I did not get the service that is associated with a being a gold member. Also my room...

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Thank Srikant R
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear Srikant R Thank you for sharing your impression following your recent stay. I appreciate that you have repeatedly stayed with us and you are a Gold members. Rest assured we have noted your feedback and deeper look into, and indeed we do have record of you requesting the HH points and our staff tried to explain to you than...

Macau, China
Reviewed 5 days ago NEW

The Hilton Xi'an is a beautiful hotel with impeccable service and a friendly staff. The breakfast was delicious with a wide variety of foods including cooked to order eggs and meats. I will definitely return and recommend to my colleagues.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jonathan H
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear Jonathan H Thank you very much for your review about the Hilton Xi’an It is great to read that you enjoyed stay. Greatly appreciate you are recognizing our service and team members for their friendliness and we are glad you have enjoyed our breakfast with of wide selection of westerner and Asian dishes. We like to thank you once...

Mexico City, Mexico
Reviewed 1 week ago via mobile

Great lobby and very well appointed rooms beyond Hiltons business character. English spoken personnel struggles so be patient and think before you place a request. The Executive Lounge fall short of service and limited variety. Once a bottle of wine was gone, they denied to have another. Plates were never picked up and so on. Also impressive are the surroundings...

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Thank Cilantrofan
Alexandra, New Zealand
Reviewed 1 week ago

This hotel is really top class. The room is spacious and the bed was enormous, but also comfortable. All staff were very friendly and helpful. The stand out for me was the service in the restaurant. The restaurant staff are very attentive, and after a couple of days, they even remember what sort of coffee you like and keep delivering...

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Thank CJS_Traveller
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear CJS_Traveller Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor. It is great, that you enjoyed our facilities, our restaurants and service. Thank you for complimenting the team and their attentiveness and friendliness which indeed so important to deliver the warmth of hospitality. Dear CJS_Traveller, thank you once again for your kind...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Region: China > Shaanxi > Xi'an
Price Range: $138 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Travelocity, Hotels.com, Agoda, Ctrip TA, Cheap Tickets, Priceline, Hotel.de, HRS and Despegar.com so you can book your Hilton Xi'an reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#6 Spa Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#38 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Xi'an staff and other travellers.
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Questions? Get answers from Hilton Xi'an staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“central, luxury”
 of 5 bubbles Dallym, 10 Mar 2017 | Read review
“Rooms facing inwards on the higher floors have a view of a small courtyard garden.”
 of 5 bubbles leehZ8751IL, 15 Feb 2017 | Read review
“Presidential Suite of course”
 of 5 bubbles trencherman_10, 3 Feb 2017 | Read review
“We had a standard King size room which was the usual Hilton offer. We didn't try the pool, bar area a little dull.”
 of 5 bubbles hamishclifton, 27 Dec 2016 | Read review
“When checking in, ask for a room on a high floor so you can get a good view of that part of the city.”
 of 5 bubbles J4654DTcraigh, 13 Dec 2016 | Read review
5 of 5