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Hilton Xi'an

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#6 of 2,560 Hotels in Xi'an
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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1,119 Reviews from our TripAdvisor Community

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Showing 936: English reviews
Reviewed 15 October 2016

We recently spent a few days in the Xian Hilton, and I cannot recommend it highly enough. Everything about the hotel is excellent, but especially the staff. Unfortunately I fell ill whilst I was there, and Kitty who works on the front desk was fantastic. Nothing was to much trouble, and she made our stay as good as it could...

1Thank TerryLiverpool
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear TerryLiverpool Thank you very much for your lovely review on Trip Advisor, following your recent stay at the Hilton Xi’An We are delighted to read your nice comments and it makes us feel very happy that we your appreciated and enjoyed our services, room set up and our restaurant. I am particularly delighted about your kind words about the...

Buenos Aires, Argentina
Reviewed 13 October 2016

My stay in Hilton Xi an as a Diamond member was memorable, one of the best experiences in the Hilton chain. Special recognition for Raven and Victoria, who work in the Executive Lounge. Both had a very warm and efficient treatment for me. Very comfortable rooms, excellent breakfast and efficient staff.

1Thank Claudio F
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Claudio F. Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor and staying with us. It is great, that you enjoyed our room set up and emenities, breakfast and the facility like the Executive Lounge . Thank you for complimenting our staff and especially Raven and Victoria, they are certainly been shared...

Oslo, Norway
Reviewed 7 October 2016

This hotel has nice rooms and very nice breakfast. The concierge service is very good. The check in prosess was speedy, but tje agent usedvanlig about 15 minutes to check me out, even though I had settled the bill the night before

Review collected in partnership with Hilton Hotels & Resorts
Thank Stein G
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Mr Stein G. Thank you for staying with us and sharing you comments with us, We are pleased you have enjoyed our room, breakfast and concierge service. I was able to trace back the issue up on your check out and this morning discussed with our front office manager and wanted to take this opportunity, right here, to extend...

Shanghai, China
Reviewed 7 October 2016

Hotel location is around northeast of Xi'an city, close to Yong Ning Fang, streets for delicious foods with Tang dynasty feel. The services of front desk, concierge, lounge and breakfast are all great, deserves full score. Front desk led us to the lounge for brief rest, and brought luggages to our room. The lounge staff is kind and helpful, proactively...

Thank sjdkuhn
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for staying with us and sharing your kind comments on this site. We are so pleased you have enjoyed our location, services of the front team and lounge /breakfast. Once again thanks you for rated us full score and staying at the Hilton Xian. Warmest regards. Fredy Pascal Hauc

New York
Reviewed 6 October 2016

I stayed in the Hilton Xi'an for 2 nights in September. The stay was excellent from the ample buffet breakfast, comfortable beds, well equipped fitness center, and sparkling clean bathrooms. The central location made it easy to walk around town. Don't miss the dumplings and seafood across the street from the hate. The hotel personnel were helpful with requests such...

Thank susieny2015
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for sharing your comments and staying with us, The team and I are extremely pleased to know you had a wonderful time with us and enjoyed our room services and buffet restaurant, as well some of our hotel amenities. Once again, thank you for giving us the highest rating and stayng with us. Warm regards. Fredy...

Reading, United Kingdom
Reviewed 5 October 2016

Hotel looks an average Hilton hotel we just had a few issues which made our stay not very good. The room needed some work it looked the worst for wear, the electric curtains did not work, switch covers had fallen off, the room was cold we kept asking for it to be fixed in the end we got told to...

Thank 773ggf
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest Thank you very much for staying with us and sharing your feedback. First of all I would like to extend my apology you have felt our hotel was average, we were hoping my team and I could have done more to show you our true hospitality which we always crave for. Therefore I wanted to understand what really...

Accra, Ghana
Reviewed 5 October 2016

We visited a few hotels in the Xi'an area, none stood up to the Hilton. That being said, this isn't the type of Hilton that will stand against some of the more luxurious ones within Asia. The staff were friendly and the lounge provided decent snacks and drinks. If you're only staying for a couple of nights, it's not a...

Thank Dan C
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear guest, Thanks you for staying with us and sharing your experience. I am pleased to know you have ranked us on the top of your list of Xian hotel, as well you have found our team member friendly and enjoyed our lounge. Once again thanks you. Fredy Pascal Hauc

Reviewed 4 October 2016

This hotel is off the HOOK. We love luxury and this property delivered it at a great price. The first room I was given smelled like it had been smoked in so I call the desk and within minutes someone was at my door and took me to a very fresh room. Everythingg was perfect. The best of everything. We...

1Thank William M
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks you for staying with us and sharing your comments, I wanted to extend my apology for the first room you add as an issue, but I am so glad you have contacting the team right away and give us a chance to make it right to you offering a room change to ensure it will not impact...

Munich, Germany
Reviewed 4 October 2016 via mobile

The Hilton Xi'an offers a level of service that very few European hotels can compete with. We were welcomed on arrival by the guest service manager Eva Wang, who upgraded us to an Executive package thanks to my HHonors membership. Eva was extremely efficient and helpful and made us feel at home right away. The Executive lounge was an oasis...

Thank Enchanted81
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thnak you for staying with us and sharing your kind commnets and highlited one of our team members. Eva is indeed a key person of the team and we are so delighted and proud to have her with us, therefore I will make sure she gets your feedback. Once again thank you. Wanr regards. Fredy Pascal Hauc

Reviewed 3 October 2016 via mobile

I've stayed in many Hilton Hotels around the world,but this was a disappointment. The lobby was beautiful and the staff attentive, but the rooms are tired and they couldn't get the Airconditioning to work right. Thus, a poor nights sleep was experienced by many in our group. Also, the food in the restaurant was not up to par. Some items...

Thank Mark N
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Mr Mark N Thank you for staying with us and sharing your experience. I would like to extend my apology for having you encounter some issue with some food items, which I have shared with our executive chef Jimmy, as well you were not able to use the AC and found our room Tang Dynasty decoration not up to...

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11/06/2017 12/06/2017
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  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Airport Transportation
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Region: China > Shaanxi > Xi'an
Price Range: $166 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#6 Spa Hotel in Xi'an
#43 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Xi'an staff and other travellers.
25 questions
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Questions? Get answers from Hilton Xi'an staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room that is not facing the streets - street facing rooms can be noisy”
  • Executive room
  • Derelict houses next door
rantati7, 28 May 2017 | Read review
“I chose a room away from the elevators and regretted it. The whole place was quiet and no need to walk.”
Joaelk, 7 May 2017 | Read review
“WE were on the 4th floor and the room was very quiet.”
JeanneW625, 30 Apr 2017 | Read review
“Hilton honors now offer the ability to choose your room”
B2733ZKandrewk, 25 Apr 2017 | Read review
“central, luxury”
Dallym, 10 Mar 2017 | Read review
5 of 5
US$97* /night
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Prices are for 1 room, 2 adults
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