We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Xi'an

355 reviews
#11 of 2,692 Hotels in Xi'an
Save
Traveller (241)
Room & Suite (110)
Dining (43)
Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“tallest building”(17 reviews)
“glass elevator”(4 reviews)
“great hotel”(23 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star Hotel
All hotel details
Offers from Crowne Plaza Xi'an
Special Offer: Save on Hotel Packages!
Hotel deals
Contact Info
Name/address in local language
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (355)Write a Review
Filter reviews
274 results
Traveller rating
176
66
21
9
2
Traveller type
Time of year
LanguageEnglish
More languages
176
66
21
9
2
Show reviews that mention
All reviewstallest buildingglass elevatorgreat hotelthe club loungeihg memberwalk in closetviking cruisering roadmain restaurantstar hotelconcierge servicebreakfast selectionmodern hotelrooms are bigthe room was niceterra cottastayed nights
FilterEnglish
Updating list...
1 - 5 of 274 reviews
Hotel's Favourite
Reviewed 11 December 2017

We had a great weekend at the Crowne Plaza Xi'an. The staff recognized my IHG Platinum status at check-in and immediately upgraded my room, which was a great start to the stay. Everything about this hotel shows quality. The entrance, lobby, elevator, halls, etc. are...More

Thank xxxadixxx
Response from Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'anResponded 26 December 2017

Dear TripAdvisor guest, thank you for choosing to stay with us. Your valuable feedback is important to us, and we are proud of our colleagues to make your stay memorable and pleasant. We appreciate your full score comments and list everything you experienced in Crowne...More

Reviewed 8 December 2017 via mobile

The Crown Plaza is a good location for both business and weekend, in between the walled city and the high tech area. At first sight the rooms are quite impressive, and indeed more like mini suites, but quality just isn’t there. For instance the power...More

Thank Christophe C
Response from Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'anResponded 26 December 2017

Dear TripAdvisor guest, thank you for choosing Crowne Plaza Xi'an as your accommodation in Xi'an. We appreciate all words you wrote to us. We shared the details you mentioned to relevant department to check all facilities in guest room, to make a convenient stay for...More

Reviewed 27 November 2017

In a very good location. Supreme service quality in a very fair price. Large rooms (I stayed in the room 3216) with all facilities provided for business trips. Breakfast with big variety for all tastes. Staff extremely polite. A very good choice.

Thank Petros S
Reviewed 24 October 2017 via mobile

The room was very nice and the amenities and the buffet breakfast were excellent. The people are good and service is nice! I have told them it was my husband’s birthday and they had prepared a cake in my room! What’s more, the house-keeping staff...More

Thank Vivian L
Response from Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'anResponded 25 October 2017

Dear TripAdvisor guest "Vivian L", thank you so much for staying with us. We are so honor to win your high praise, and please send our best wishes to your husband. Despite all this, we feel so sorry some sudden cases made your stay not...More

Reviewed 20 October 2017

Hotel is in a fair location but probably some are better in Xian. We stayed in an Intercontinental, Renaissance, Sheraton and Marriott in other parts of China but I expected this to be the best since I am Spire Elite. Wireless didn't work in first...More

Thank marvl
Response from Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'anResponded 23 October 2017

Dear TripAdvisor guest "marvl", thank you for choosing us as your accommodation, and your trust in us to provide excellent service is highly appreciated, therefore we feel so shamed that we disappointed you this time. Hotel management team already shared your comments on executive meeting...More

View more reviews
PreviousNext
12345655
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$91 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Xi'an
#6 Family Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#10 Spa Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$91 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Xi'an
#6 Family Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#10 Spa Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (241)
Room & Suite (110)
Dining (43)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Dor J
5 June 2016|
Answer
Response from Michelle B | Reviewed this property |
Take a taxi, it was about 160rmb to the airport, about 80rmb from the west railway station, about an hour travel time. That was for us, in April 2016
0
Votes
omi1konbi
31 January 2016|
AnswerShow all 3 answers
Response from Susan C | Reviewed this property |
sorry not sure . we were on a tour and taken everywhere by coach but there was shopping handy
0
Votes
CHMb M
7 March 2015|
AnswerShow all 3 answers
Response from CP-XIAN | Property representative |
Dear guest, thanks for your asking about the hotel facilities. We are glad to tell you we have one ATM machine in our lobby, it's Bank of China, which accepts MasterCard, Union Pay and VISA card. Welcome to acient city Xi'an... More
1
Vote
PreviousNext
12
Room Tips
"We were on 31st floor and that was fine. Smog is really quite heavy in Xian so views are not extensive."
Read review
"High floor, club room"
Read review
"900 rmb for hotel Airport transfer or 200 by Taxi each way."
Read review
"Suites have fantastic amenities"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing