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Crowne Plaza Xi'an

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#8 of 2,523 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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320 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Mexico City, Mexico
Reviewed 19 April 2016

Pros: + Fast Check-in. + Comfy rooms. + Good toiletries. + Amazing BREAKFAST. + Reliable WiFi. Cons: - Location is a bit far from tourist spots. - Overall dated. - Smoke smelling even in non-smoking rooms. - Average fitness center. Honestly, was a good experience but I wouldn't stay here again.

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Helpful?
Thank draghignazzo
Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear “draghignazzo”, Thank you for staying with us recently and for taking the time to share your experiences on TripAdvisor. Feedback from our guests is extremely important to us and none more so than from experienced travellers such as yourselves. First, and foremost, allow us to apologise for the problems that you had with the smoke smelling in your room....

London
Reviewed 24 March 2016 via mobile

We booked interconnecting rooms as we have a 3 yr old and needed to be close. Both rooms (3608/07) had faulty air con and we couldn't get temp lower than 26C for 1st 3 nights leading to bad sleep. Guest service manager suggested initially a portable (noisy) AC unit and when we said this was not suitable for our son's...

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Helpful?
Thank thetropicaltraveller
Crowne Plaza X, General Manager at Crowne Plaza Xi'an, responded to this review

Dear “thetropicaltraveller”, Thank you for staying with us recently and for taking the time to share your experiences on TripAdvisor. Feedback from our guests is extremely important to us and none more so than from experienced travelers such as yourselves. First, and foremost, allow us to apologize for the problems that you had with the temperature in your room. We...

Aberdeen, United Kingdom
Reviewed 16 March 2016

I stayed here for three nights in March for a business trip. I thought that we were too far from the city centre, and could easily have stayed in a hotel that was much closer and walkable around the town walls. The breakfast was average at best. It was too hot in the room, and when I asked for a...

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1Thank miraclepie
Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, first of all, thank you for choosing Crowne Plaza Xi'an as your accommodation while you taking trip in Xi'an. We are so sorry that you didn't have a perfect experience as you stayed with us. During your staying period, the outside temperate was getting warmer so that you felt hot in room, but we still want to apologize...

Shanghai, China
Reviewed 14 March 2016 via mobile

Having stayed at a few properties in Xi'an, I expected more of the same at Crowne Plaza. I was suitably impressed with all staffs English skills and service attitude. The standard of my room was excellent - spacious and well appointed bathroom. The Chinese restaurant was good on service, value for money and quality of food. The bar at the...

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Thank Lars O
Halifax, Canada
Reviewed 9 March 2016

This is a very attractive hotel -- grand lobby, stylish dining room, spacious rooms, all in elegant Asian style. Like most Chinese hotels I've stayed in, more attention is paid to aesthetics than the smaller details of service (e.g. thorough housekeeping, functioning climate control, working lights, well-equipped gym). I got upgraded to a suite, which was very quiet, spacious and...

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Thank David W
Falls Church, Virginia
Reviewed 3 March 2016

We stayed at the Crowne Plaza with friends visiting from the U.S., and they were blown away. Nothing special from the outside, but with beautifully designed lobby and rooms. Quibbles - we stayed on a club floor, and were disappointed in club's happy hour. The food was fair, not great, but the main problem was that there wasn't enough of...

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Thank Jock W
Edinburgh, United Kingdom
Reviewed 14 February 2016

A well appointed hotel with good facilities and enough floors to get you a view as far as the pollution will allow. The staff were friendly and efficient and the breakfast was good. The room was clean and comfortable and I think the location was good, but I find that hard to tell in Chinese cities. I would happily return...

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Helpful?
Thank WillieJJ
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Hong Kong, China
Reviewed 23 January 2016

Overall a nice hotel, but definitely need improvement on: 1. The breakfast selection. Even though it's large spread - it's more concentric on China food more than western. 2. The room needs better noise insulation.

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1Thank Jeffrey P
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel and we value your suggestion. We will increase the variety of our breakfast. We hope you will visit us again.

Lee, NH
Reviewed 29 November 2015

This was a beautiful hotel, full of luxurious amenities, and therein lay a problem. My sister-in-law and I were traveling together on a Viking tour, sharing rooms. The rooms in this hotel had bathrooms with each function in a separate room, the shower/bath area had a lovely, huge window facing the bedroom area, great for romantic couples, but not us...there...

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Helpful?
Thank Janet A
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review
Google Translation

尊敬的客人: 感谢您选择西安皇冠假日酒店...

Kearny, New Jersey
Reviewed 20 November 2015

This is a very nice hotel with well apportioned rooms. The beds are comfortable and the housekeeping staff is attentive. The breakfast at the hotel is very large and very good. The lobby staff is also attentive.

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Helpful?
Thank fheagle
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Free Parking
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking

Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Region: China > Shaanxi > Xi'an
Price Range: $121 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi
Hotel Style:
#5 Business Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#6 Family Hotel in Xi'an
#7 Spa Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#36 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Xi'an staff and other travellers.
5 questions
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England
over a year ago
United Kingdom
England
over a year ago

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Questions? Get answers from Crowne Plaza Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites have fantastic amenities”
 of 5 bubbles robdoct, 27 Nov 2016 | Read review
“We had a king suite, and it was awesome. Loved it.”
 of 5 bubbles jenniferbZ9129VJ, 7 Oct 2016 | Read review
“Get a Non Smoking Club Level room - Some have stadium views”
 of 5 bubbles Probably2Picky, 14 Jul 2016 | Read review
“The higher the better”
 of 5 bubbles MorrisVienna, 8 Jun 2016 | Read review
“Nice High Floor 42+”
  • 4210 Photo 3
  • 4210 Photo 5
  • 4210 Photo 2
  • 4210 Photo 4
  • 4210 Photo 1
 of 5 bubbles NicholasMarlow, 7 Jun 2016 | Read review
5 of 5