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Sheraton Xi'an Hotel

830 reviews
#19 of 2,692 Hotels in Xi'an
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Traveller (299)
Room & Suite (100)
Dining (21)
Overview
  • Excellent29%
  • Very good51%
  • Average17%
  • Poor2%
  • Terrible1%
Travellers talk about
“platinum member”(3 reviews)
“star hotel”(15 reviews)
“nice hotel”(15 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (830)Write a Review
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All reviewsplatinum memberstar hotelnice hotelnice stayrooms are smallbit datedegg stationbreakfast and dinnervisit xi'anhotel lobbywestern breakfastnon smokingancient citybell towerstayed nightsterracotta warriorsupgraded to a suite
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1 - 5 of 275 reviews
Reviewed 2 weeks ago

we stayed here as part of a group visiting the city and famous Terracotta Warriors museum. The hotel was located with convenient taxi rides to downtown. The hotel building and general structure is reasonably new and very comfortable. The front desk staff very professional, helpful...More

Thank 60Rajesh
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 1 week ago

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. I had dealt your concerns with our related departments and managers, the...More

Reviewed 21 December 2017

Pro: spacious rooms, good breakfast, supportive staff. Affordable price. Location just 10 minutes from City center by taxi. Really nice breakfast. Con: Nothing particular to complain about Summary: an absolutely fair and good deal, we stayed there with our 2 boys (3 and 5) in...More

Thank Steffen A
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 25 December 2017

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a...More

Reviewed 3 December 2017 via mobile

This hotel is west of the tourist center, 15 minutes’ drive due to traffic. It is quiet and recently remodeled. The Gym is terrific with a 25-meter multi-lane pool and sauna. The breakfast is one of the best I experienced. That aid, the hotel needs...More

Thank Eric H
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 4 December 2017

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you. I had dealt your concerns with our related departments and managers, the action for improving it had been taken. We had over 20...More

Reviewed 27 November 2017

I recently stayed in this hotel with my mom for a short nostalgia break. This must have been one of the first 5 star hotels in Xian. If you are talking about the 5 star operated in the western concept, it is THE 5 star...More

Thank dewei j
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 29 November 2017

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a...More

Reviewed 22 November 2017

The staff of the hotel was very helpful, although the language difference was a problem at times. I had the hotel send a car to pick us up at the airport. We were upgraded to a suite because of platinum status, but it was not...More

Thank timesharetraveler11
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 23 November 2017

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you. I had dealt your concerns with our related departments and managers, the action for improving it had been taken. We had over 20...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Indoor pool
Details
Price range
US$78 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Xi'an
#15 Spa Hotel in Xi'an
#18 Luxury Hotel in Xi'an
#44 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$78 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Xi'an
#15 Spa Hotel in Xi'an
#18 Luxury Hotel in Xi'an
#44 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (299)
Room & Suite (100)
Dining (21)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
Lavanyac8
21 February 2017|
AnswerShow all 3 answers
Response from SheratonXian | Property representative |
Dear Guest We have the kettles in the room, but we didn't have the microwaves in the room. Thank you and best regards Belinda
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12
Room Tips
"overlooking the front court yard"
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"Ask for updated room"
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"I do not know?"
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"Rooms high up supplies a view"
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