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Sheraton Xi'an Hotel

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769 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Spring Hill, Florida, USA
Reviewed 13 September 2016

This was our 2nd hotel during our 2-week tour of China. It is rated as a 5-star hotel but I feel that's over rated. The lobby and breakfast area are very nice, but our room was small (a corner room). Only room to open 1 suitcase. The hall carpets could use a good shampooing. I'd say they need to renovate....

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Helpful?
Thank caulleys
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend...

Singapore, Singapore
Reviewed 13 September 2016

This property is a bit old and tired. There is no elevator security but as the property is "gated", this seems a little better but restaurant guests can easily go to the room levels since card taps are not required to operate the lift. The toilet in the room could do with a good dose of air freshener. It smelled...

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Helpful?
Thank Wei Lianq N
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend...

Reviewed 5 September 2016

A very nice hotel, clean and spacious room, comfy bed. The restaurant is also a good choice both for breakfast and dinner. The staff speak good to excellent English and have been very helpful when organising some transport.

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Helpful?
Thank Ilaria M
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Zhuhai, China
Reviewed 22 August 2016

While checking in I asked the desk clerk for a good place to have a quick LUNCH. She told us to go to the third floor where we found the LOUNGE. I asked the girl at the breakfast buffet the next morning for butter and she looked at me like I had two heads. The egg chef standing in front...

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Helpful?
Thank ZhuhaiBill
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest First of all, we want to thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city and taking the time to share your experience on your recent stay, and it is indeed regrettable that you departed with the hotel not having met your expectations. Our hotel management team and related department...

Sydney, Australia
Reviewed 7 August 2016 via mobile

We stayed here and enjoyed our stay immensely. It's a very nice and well appointed hotel. Bed comfy as. Great buffet breakfast that spoils you for choice. The service is excellent. Room was beautiful. It has an ATM that takes international cards.

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Helpful?
Thank ozros
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Wakefield, United Kingdom
Reviewed 25 July 2016 via mobile

Generally a decent hotel but a couple of points for improvement. Room was dark even with all lights on giving it a gloomy appearance and feel. Decor generally in hotel could do with livening up. Bar staff mean well i am sure but someone needs to tell them to stop watching you like a hawk when having a drink and,...

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Helpful?
Thank Mark J
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guests First of all, we want to thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city and taking the time to share your experience on your recent stay, and it is indeed regrettable that you departed with the hotel not having met your expectations. Our hotel management team and related department...

Hampton, Georgia
Reviewed 11 July 2016

Fast elevators, fantastic breakfast buffet, comfortable room (With the best air conditioning of any hotel we stayed in China). There is a small issue with smoking floors; the definition seems to be a bit.. flexible? Our floor, we were told, was changed to nonsmoking the previous month; however the smoke smells, and the ashtrays in the rooms cast doubt on...

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1Thank KaraRogers
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Pittsburgh, Pennsylvania
Reviewed 8 July 2016

We found that, in general, hotels in China are rated 1 star higher than what we are used to hotel ratings in the US. This was rated 5 stars ... it's like a regular chain hotel (Sheraton, Marriott, etc.) in the US. Very nice breakfast - western and Chinese - I particularly liked the cooked to order congee where I...

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Helpful?
Thank David0514
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Markham, Ontario, Canada
Reviewed 28 June 2016

The hotel was at a good location. The breakfast was really good with a whole array of dishes to pick from. The concierge staff were courteous. The room was spacious with a comfortable king-size bed and clean linen.

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Helpful?
Thank MarinoDA
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Anchorage
Reviewed 20 June 2016

My husband, daughter and I stayed in this hotel as part of a tour of China we were on. This was one of the better hotels we stayed in on the tour but it did not come without a few issues. First let's focus on the good: 1) comfortable rooms and bed 2) good breakfast buffet with lots of western...

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Helpful?
2Thank akgirl51997
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel.Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Region: China > Shaanxi > Xi'an
Price Range: $107 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton
Hotel Style:
#10 Family Hotel in Xi'an
#12 Spa Hotel in Xi'an
#19 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Xi'an Hotel staff and other travellers.
5 questions
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Questions? Get answers from Sheraton Xi'an Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seventh floor always had good rooms for me.”
 of 5 bubbles Handles1973, 15 Dec 2016 | Read review
“The hotel is right in the middle of the town. All views are acceptable”
 of 5 bubbles Desforneaux, 10 Nov 2016 | Read review
“quiet, clean and spacious”
 of 5 bubbles sprint0929, 1 Nov 2016 | Read review
“Avoid corner rooms. A lot of space is taken up with a hall way within the room.”
 of 5 bubbles caulleys, 13 Sep 2016 | Read review
“Fifth floor will be better”
 of 5 bubbles yanwanh, 8 Jan 2016 | Read review
5 of 5