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Grand Mercure Xian on Renmin Square

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Traveller (441)
Room & Suite (181)
Dining (34)
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Overview
  • Excellent35%
  • Very good47%
  • Average13%
  • Poor4%
  • Terrible1%
Travellers talk about
“renmin square”(57 reviews)
“other hotels”(57 reviews)
“same complex”(20 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (978)
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All reviewsrenmin squareother hotelssame complexbell towermuslim quarterterracotta warriorsminute walklovely roomhotel is locatedfront desk staffbreakfast buffettaxi driverhuge bedcomfortable staysofitel legendstandard roomcomfortable hotel
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1 - 5 of 684 reviews
Reviewed 3 days ago

I hated this hotel.It is very old and even though they said it was no smoking my room stank of cigars and cigaret smoke. There were ashtrays in the hall. I felt so sick. Just splurge and upgrade to one of the other hotels on...More

Thank ttravelravelcarol
Reviewed 1 week ago via mobile

The Grand Mercure is a fantastic hotel to stay at in Xi'an. It's central to most of the sightseeing landmarks around the city centre and is within walking distance from the Muslim Quarter, Bell Tower and night markets. The hotel staff spoke limited English which...More

Thank misshazeyeyed
Response from SofitelXian, Guest Experience Manager at Grand Mercure Xian on Renmin SquareResponded 1 week ago

Dear misshazeyeyed, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are terribly sorry that the language proficiency of our staff has caused some inconvenience to you. Please be rest assured that...More

Reviewed 2 weeks ago

We only stayed here for one night on our recent trip to China as its close to the Terracotta Army before flying onto Shanghai. The hotel was absolutely fine and a very good central location for us to wonder out for the evening and take...More

1  Thank Simon H
Response from SofitelXian, Guest Experience Manager at Grand Mercure Xian on Renmin SquareResponded 2 weeks ago

Dear Simon H, Thank you for choosing Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. What an encouragement! We are glad to know that you've enjoyed your recent stay with us, and greatly motivated to do it...More

Reviewed 3 weeks ago

Excellent customer service. We had booked a room with an extra bed. Realizing that the room may be small for three persons to share, we were offered an upgrade to a suite immediately. This is what exceeds customer's expectations. Very large property with facilities spread...More

1  Thank Jayanta C
Response from SofitelXian, Guest Experience Manager at Grand Mercure Xian on Renmin SquareResponded 2 weeks ago

Dear Jayanta C Thank you for choosing Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on hotel service, gives...More

Reviewed 4 weeks ago

Friendly staff at check-in/check-out. Very nice bedroom with a huge bathroom. The breakfast, which was included, was the best part of our stay! There were so many different options both traditional and Western. We loved trying the different dishes and fresh squeezed juice every morning.More

1  Thank JourneyOn102030
Response from SofitelXian, Guest Experience Manager at Grand Mercure Xian on Renmin SquareResponded 3 weeks ago

Dear JourneyOn102030, Thank you for choosing Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. What a pleasure and encouragement! We are glad to know that you've enjoyed your recent stay with us, and are greatly motivated by...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Pool
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Business Centre with Internet Access
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Indoor pool
Pool
Details
Price range
US$64 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#11 Business Hotel in Xi'an
#15 Spa Hotel in Xi'an
#18 Luxury Hotel in Xi'an
#113 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$64 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#11 Business Hotel in Xi'an
#15 Spa Hotel in Xi'an
#18 Luxury Hotel in Xi'an
#113 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (441)
Room & Suite (181)
Dining (34)
Family and Play Areas (2)
Questions & Answers
Ask a question
CultureShockKid
15 September 2017|
AnswerShow all 4 answers
Response from Trevor W | Reviewed this property |
yes,24 hour reception, but advise late arrival to hotel
0
Votes
Frank8789
2 September 2017|
AnswerShow all 6 answers
Response from Dominique B | Reviewed this property |
Dear Frank, If you Book the room for two then two breakfasts will be included.
1
Vote
Room Tips
"stay at another hotel"
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"Family suite rooms on the ground floor are excellent."
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"Choose another hotel chain."
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"Ask for a room on a higher floor with a view."
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