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Grand Mercure Xian on Renmin Square

Ctrip.comUS$62*
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#10 of 2,559 Hotels in Xi'an
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$74*
US$62*
Great Deal
US$74*
US$74*
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Grand Mercure Xian on Renmin Square
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885 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Xian on Renmin Square
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Showing 615: English reviews
Toronto, Canada
Reviewed 3 October 2014

This is overrated hotel. Breakfast was disappointing they tell you go to the churassco because the azure is full and they lie it's the same buffet, when there is more food in the other one. Then they try to charge you more for the buffet because you don't live in Sofitel.

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Helpful?
1Thank Timbuck212
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that the breakfast was not up to your expectation,we have brought it to the attention of...

Kingston-upon-Hull, United Kingdom
Reviewed 3 October 2014

Part of Sofitel 4 hotels in a compound. Excellent central location with choice of restaurants within the 4. Can use facilities of all the hotels. Room spacious and clean, robes and slippers provided. Very clean and comfortable with helpful staff. Restaurant on 4th floor with very extensive buffet breakfast did not eat there other times. Really enjoyable stay.

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Helpful?
Thank Dede57
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Somerset, UK
Reviewed 2 October 2014

While this hotel looks very nice on the face of it, it had a lot of frustrations for us. It is, of course, a bog standard international chain hotel and, apart from a bit of detailing in the woodwork of the doors and handles to cabinets, you would not have guessed you were in China; you could be anywhere in...

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Helpful?
Thank TauntonBob
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an...

Singapore, Singapore
Reviewed 2 October 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jude S
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Nottingham, United Kingdom
Reviewed 1 October 2014

We stayed here for one night and found the hotel excellent. The room was well appointed, clean, a good size and with a comfortable bed. Check in was welcoming and efficient. The breakfast buffet was extensive and tasty including Western and Eastern dishes. All in all what you'd expect from a 4 star hotel.

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Helpful?
Thank babydrag0n
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you...

Stafford, England, United Kingdom
Reviewed 29 September 2014

Stayed 2 nights as part of a package tour, Bed very comfortable but bedroom carpet was filthy. No restaurant; only breakfast served, of distinctly indifferent quality both as to what was on offer and the service. On the second morning had to breakfast at the adjoining Sofitel, under same ownership, and both quality of food and service could not be...

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Helpful?
1Thank Francis W
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns and we have brought it to the attention of relative departments. Thank...

London, United Kingdom
Reviewed 24 September 2014

Stayed for two nights and found this to be an excellent 4 star hotel, the room being very spacious with a good sized bathroom and a very comfortable bed and pillows, but there were a few things that could be better. The wardrobe space is too small compared to the size of the room. I stayed for just two nights,...

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Helpful?
2Thank Taki P
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you...

Atlanta, Georgia
Reviewed 24 September 2014

This hotel is in desperate need of a renovation, and the hallways and room smelled like mold. But the worst part was definitely the staff. My wife and I asked the front desk what the best way to see the terra cotta warriors would be as part of our stay. After initially seeming annoyed by the question, we were told...

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Helpful?
6Thank Justin A
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Bonjour dear guest, Thank you very much for your feedback following your recent stay with us. We are very sorry to know the incident you encountered, and also feel disappointed about the unprofessional behaviors by some employees, which obviously violate hotels rules and regulations. Please rest assured that we have brought this to the relevant department. An investigation will be...

Melbourne, Australia
Reviewed 21 September 2014

Spent two nights here, would not bother again Check in was efficient, staff pleasant, but back lane facing room was small, gloomy, with tiny windows and was overstuffed with useless furniture Wardrobe and hanging space was non existent and the shower fell on my head due to lack of maintenance Because of water upgrade, had to walk to the next...

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Helpful?
Thank Anna255100
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns and we have brought it to the attention of relative departments. Thank...

Beijing, China
Reviewed 17 September 2014 via mobile

The location is excellent and the building has "old time" charm but it needs renovation. The bathroom in my double room was clean and the shower had good water pressure but overall it needed renovation. The carpet and the curtains look really aged. The worst thing was the bed! because the mattress is too used up (I could see plenty...

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Helpful?
Thank xuxazhang
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking time to feedback following your recent stay with us. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns and we have brought it to the attention of relative departments. Thank you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 

Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: $89 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#16 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Xian on Renmin Square staff and other travellers.
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Questions? Get answers from Grand Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Another Hotel”
gregj889, 4 May 2017 | Read review
“Limited floors due to historic location, this one - 6 floors, no real view.”
joefredp, 2 May 2017 | Read review
“4th floor rooms, opposite the front desk, are located along a very busy walking corridor (to the morning breakfast buffet).”
  • Closet
  • Bathroom
  • Sitting Area
  • Desk & TV
  • Beds
APerceptiveTraveler, 15 Apr 2017 | Read review
“No suggestions”
RY46, 23 Mar 2017 | Read review
“well maintained. nothing to complain. It was perfect ”
Casper1503, 27 Feb 2017 | Read review
5 of 5
Ctrip.com
US$62* /night
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Booking.comUS$74
GrandMercureUS$74
Orbitz.comUS$74
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Prices are for 1 room, 2 adults
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