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Shangri-La Hotel,Xian

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#4 of 2,532 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel,Xian
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1,381 Reviews from our TripAdvisor Community

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Showing 585: English reviews
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Finland
Reviewed 5 days ago NEW

If you are travelling to Xi'an on business, Shangri-la is place to stay in. One of the few places you get good service in English and be understood. Especially we liked service on executive floor, Angel really helped us with lost mobile phone and saved our day.

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Helpful?
Thank kokkonenfi
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear kokkonenfi, Greetings from Shangri-La Hotel, Xi’an! Thank you for sharing your experience with us and recommending our hotel to TripAdvisor community. We are pleased to know that you enjoyed your stay with us and satisfied with the excellent service from Angel. My team and I look forward to welcoming you back. Have a pleasant day. Yours sincerely, Markus Christ...

traveller973
Reviewed 1 week ago

The Shangri-La si a great place to stay. Great rooms, great amenities and probably the best value wine list I have ever seen in a hotel of this category. Excellent breakfast and dinner The poll, gym and spa are outstanding an staff is very nice but English is sometimes an issue. All in all, highly recommended

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Helpful?
Thank traveller973
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear traveller973, Thank you for your support and kind compliments. I am very glad to hear that your stay has been satisfactory and memorable, especially with our cuisines, facilities and impressed by friendly staffs that we are proud to work with. Thank you once again for choosing to stay with us. My team and I, look forward to welcoming you...

Palo Alto, California
Reviewed 1 week ago

Both hotel facilities and staff members are outstanding... People went out of their way to serve the guest. We took a hotel arranged tour to visit terra cotta worrier, and the tour guide, Penny, was outstanding.... She is not only very knowledgable, but her relax and calming attitude makes us felt that we are indeed in vacation, and can enjoy...

Review collected in partnership with shangri-la.com
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Helpful?
Thank jyu2017
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear jyu2017, Thank you for choosing the Shangri-la Hotel Xian for your recent stay in the ancient city. I am glad to hear that you enjoyed your stay with us and experienced the great tour in Xi’an. I do appreciate your praise about the hotel facilities and will personally share with the Team and especially our tour guide Penny. She...

Xianyang, China
Reviewed 2 weeks ago via mobile

this is my 2n d time business trip in Xian. Shangrila hotel is still my first choice to stay. The food and room and staff are all super. Especially I met a lovely girl name 付君仪,曹越,屈晓彤, the happy hour from 6 to 8 at 19 floor were great. The staff provide excellent service and very kind. I like it a...

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Helpful?
Thank golibra
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear golibra, Thank you for choosing to stay with us for your business trip. It is indeed an honor to receive your compliments. I will make sure our staffs, and 19 floor horizon lounge team are commended for their effort in making a difference to your stay. We look forward to welcoming you again, in the very near future. Have...

Xi'an, China
Reviewed 2 weeks ago

Stayed 4 days and 3 nights at Xi'an. Shangri-La Hotel: Staff very courteous and helpful. Hotel rooms comfortable. Being vegetarian, food choices are somewhat limited but the restaurants did make an honest effort to accomodate my requirements. The best part of the stay was the professional guided tour provided by Ms. Penny who is the Tour Manager for this hotel....

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Helpful?
Thank ashrags2017
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear ashrags2017, You kept it short and sweet. Thank you for the generous review! I am glad to hear you have enjoyed every aspect of your stay with us, from the hotel rooms, our services and friendly staff especially tour manager Penny. I will be sure to share this with her which will be very proud to hear. Thank you...

Dallas, Texas
Reviewed 2 weeks ago via mobile

Typical Shangri-La hotel - great lobby, large rooms and very clean. Restaurant options were great as well. Good for couples, business or family stay. Also, great workout room facilities. Would definitely recommend to high-end travelers.

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Helpful?
Thank Alexandra M
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Alexandra M, It is great to hear that you have enjoyed your stay with us at Shangri-La Hotel, Xi’an! I hope we have an opportunity to welcome you back one day. May I wish you everything goes well with life and work. Best regards, Makus Christ General Manager

Xi'an, China
Reviewed 4 weeks ago

I always stayed here for all my business trips (3 weeks in January 2017 & another 3 weeks in February 2017). I have chosen this hotel due to its convenient close proximity to the Xi An high tech zone. The hotel offers big modern furnished rooms and all its service staff is very courteous & friendly. The breakfast buffet at...

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Helpful?
Thank FlorianKoebele
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear FlorianKoebele, What a lovely review! Thank you very much for taking the time to share your wonderful experience at our hotel. We are delighted to read about that our food and service having impressed you. We do pride ourselves on exceeding our guest’s expectations through exceptional products and I am sincerely pleased that we achieved this goal during your...

Reviewed 4 weeks ago via mobile

This is the first time staying in Shangri-La xi'an ,Here the service really impressed me, I like how the decoration is in this hotel, Especially the droplight in lobby, the room is very clean, I also got some fruits when I arrived. Here the transport is very convenient for me, I like it so much,and Nefer is very warm heart...

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Helpful?
Thank Wangtengjia
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Wangtengjia, Thank you for your lovely comments about your recent stay with Shangri-La Hotel, Xi’an!I'm glad to hear that you were pleased with your overall experience, especially our service. I will share this with our staff and trust this is their best motivation. We're looking forward to your next stay with us. Have a pleasant day! Yours sincerely, Markus...

Reviewed 4 weeks ago via mobile

I am here for business this time. Really nice five star hotel. Very good location and convenient to anywhere. enjoyed the happy hour at Horizon club. The food is refresh and tasty. The staff is warm and friendly. Special thanks to Horizon Club Emma Wan who let me feel very welcomed.

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Helpful?
Thank Juyijun
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Juyijun, Thank you for choosing the Shangri-la Hotel Xian for your recent stay in the ancient city. I am thrilled that you enjoyed your stay with us. Thank you for your praise about the convenient location of the hotel, the service, the horizon lounge, the food and the most important treasure the friendly staff. I will be sure to...

Reviewed 4 weeks ago

I have stayed at the hotel many times and service has been excellent. Great Horizon Club team with Angel, Linda and Scarlett. Great Concierge team which have been very helpful. Facilities are fine for business traveling.

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Helpful?
Thank Ilkka R
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Ilkka R, First and foremost, thank you for your continued patronage to the Shangri-La Hotel Xian and for taking your valuable time to share your excellent stay experience with us. Thank you for your praise about the hotel and the most important treasure the friendly staff. I will be sure to share this with them my team which will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Price Range: $148 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Priceline, Orbitz, Booking.com, Agoda and Ctrip TA so you can book your Shangri-La Hotel,Xian reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#4 Spa Hotel in Xi'an
#5 Family Hotel in Xi'an
#35 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel,Xian staff and other travellers.
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Questions? Get answers from Shangri-La Hotel,Xian staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“City View Rooms pack a good view in the evenings.”
 of 5 bubbles ashrags2017, 7 Mar 2017 | Read review
“Use the horizon club”
 of 5 bubbles B5053ZXgaryl, 8 Jan 2017 | Read review
“floors 14 which I lived has a good view, and also be quiet”
 of 5 bubbles yanhuili, 10 Dec 2016 | Read review
“Club Floor”
 of 5 bubbles PeripateticReader, 22 Nov 2016 | Read review
“Horizon Club rooms are a little more expensive but the service you get is worth it.”
 of 5 bubbles RolandoV720, 17 Nov 2016 | Read review
5 of 5