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Oakwood Residence Hangzhou

246 reviews
#22 of 2,497 Hotels in Hangzhou
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Traveller (134)
Room & Suite (60)
Dining (8)
Overview
  • Excellent56%
  • Very good37%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (246)Write a Review
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Traveller rating
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92
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All reviewswashing machinefull kitchenone bedroom apartmentstayed for weeksswim capwest lakelong stayequipped roomsgym and swimming poolliving roomhigh levelhighly recommend this hotelhang zhoudinner buffetnice poolstayed longerbusiness center
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11 - 15 of 161 reviews
Reviewed 5 August 2017

I have been living in this hotel for almost 4 years and I would like to express my very positive opinion for all the staff who work there for their helpfulness and friendliness...... in these years I felt like staying at home for your extreme...More

1  Thank emanueleguadalup2017
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 9 August 2017

Thank you for preferring to make Oakwood Residence your Hangzhou home over the past 4 years. We are delighted that you are enjoying living with us at Oakwood Residence Hangzhou and by your wonderful comments regarding our comfortable facilities and professional services posted on TripAdvisor....More

Reviewed 2 August 2017

I like this place because is close to the city center, getting transportation is fast and the important part is the service.the rooms are clean the front desk and the restaurant are professional,if you want to getaway from home oakwood is another homeMore

Review collected in partnership with this hotel
1  Thank Jose J
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 4 August 2017

Thank you for preferring to make your "home away from home" at Oakwood Residence when visiting Hangzhou. We truly appreciate your valuable comments regarding our clean apartments and professional service. I sincerely look forward to welcoming you back to Oakwood Residence Hangzhou. Kind Regards Peter...More

Reviewed 4 July 2017

Was in Hangzhou for a week on business and my company put me at the Oakwood. There was a mix-up at the reception. Apparently, I was not informed ahead of time by my travel desk that I had to put down a deposit at the...More

1  Thank Zivana L
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 7 July 2017

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to this wonderful city. I am delighted you generally enjoyed your week long stay with us and grateful for your valuable and constructive comments. We are currently working on upgrading the...More

Reviewed 30 June 2017 via mobile

Residence is weary week located and apartments are really big: kitchen, table , sitting room and a separate room with washing machine. Breakfast in the morning is nice, in a clean restaurant and offers great choices. Only note: rooms would need some more lights !...More

1  Thank angecorti
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 3 July 2017

Dear Guest, Thank you for preferring to stay at Oakwood Residence on your recent trip to Hangzhou. I am delighted you enjoyed your stay in one of our spacious apartments and also very appreciative of your constructive comments regarding our breakfast buffet and the apartment...More

Reviewed 7 June 2017

This hotel is nicely located in the centre of Hangzhou very near the famous West Lake. There is lots of nice restaurants & cafe nearby and is easy to hop on a Taxi to ride to anywhere in Hangzhou. Nice Buffet restaurant on 4th floor...More

1  Thank RS8888
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 9 June 2017

Dear Guest, Thank you for preferring to stay at Oakwood Residence Hangzhou and I am delighted to see that overall you have enjoyed your stay with us. Thank you also for your honest review of our great location and facilities, clean apartments, nice food, and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$108 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#22 Luxury Hotel in Hangzhou
#23 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$108 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#22 Luxury Hotel in Hangzhou
#23 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (134)
Room & Suite (60)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Michael J
5 August 2017|
AnswerShow all 2 answers
Response from Peter Z | Property representative |
The best way to get from Hangzhou Xiaoshan International Airport is by taxi which takes about 40 minutes depending on traffic and will cost approximately Rmb150 per way. The Chinese name and address for Oakwood Residence... More
0
Votes
Peter W
4 September 2016|
Answer
Response from Peter Z | Property representative |
Hangzhou East (dong) Station is the best station to alight from when coming into Hangzhou on the high speed trains.
0
Votes
GMB777
19 May 2015|
Answer
Response from Peter Z | Property representative |
Thank you for contacting Oakwood Residence Hangzhou. Taxis during peak hours can be delayed, however, thru our Concierge we can pre book taxis for you. Being a Serviced Apartment we do not have suites in the hotel sense, we... More
0
Votes
Room Tips
"Can choose a deluxe studio room, they are big enough"
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"try to select the newer North Tower and highest floor."
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"Value for Money"
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"Select a 2 bedroom apartment for your family"
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