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Oakwood Residence Hangzhou

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Traveller (134)
Room & Suite (66)
Dining (6)
Overview
  • Excellent56%
  • Very good37%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (248)
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All reviewswashing machinefull kitchenone bedroom apartmentstayed for weekscafe benewest lakelong stayequipped roomsliving roomgym and swimming poolhigh levelhighly recommend this hotelhang zhoudinner buffetnice poolbusiness centerconvenient store
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91 - 95 of 162 reviews
Reviewed 2 June 2014

This is the fourth time I've stayed at the Oakwood in Hangzhou and, while I have always loved staying here, this visit was not as good as others have been. The positives: Large comfortable room, separate shower with amazing shower head and separate rain shower....More

1  Thank jobethco
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 3 June 2014

Thank you for preferring to stay at Oakwood Residence on your frequent visitis to Hangzhou. From the pictures I believe you stayed in one of our North Tower studio apartments which I have inspected today. You are correct, these rooms have no luggage rack and...More

Reviewed 28 May 2014

Staying here on business and is perfectly located (not in the hart of the city) so easy to enter and exit the city. The apartment is clean and well fitted out. Good restaurants close by and a short taxi ride to West Lake and taxi's...More

Thank Gerry W
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 30 May 2014

Thank you for preferring to stay at Oakwood Residence Hangzhou on your visits to Hangzhou. I highly appreciate your comments and will review the variety of cuisine on offer in our Restaurants. In fact just this month we have added a Pasta section to our...More

Reviewed 15 May 2014

I have stayed at this hotel several times in the past as it offered large room and great servce for a very competitive price. Unfortunately the quality went downhill, mainly (I believe) due to the stunning inexperience of the staff: even the people at the...More

Thank Edoardo A
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 19 May 2014

Thank you for preferring to place your trust in Oakwood Residence Hangzhou on your many visits to this magnificient city. Over the last few months we have improved our breakfast selection and the quality of our Health Club amenities and facilities. This is all overshadowed...More

Reviewed 29 April 2014

Well appointed apartment at a reasonable price. It had a fully appointed kitchen and laundry which was great after travelling for 10 days. Located well with a number of restaurants nearby - a bit of distance to West Lake, but taxis are cheap. Staff on...More

Thank Manyon
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 1 May 2014

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to this magnificient city. I appreciate very much your valuable comments and would like to thank you for taking the time to let us know where we need to make changes...More

Reviewed 19 April 2014 via mobile

Our room was great and incredibly clean. We couldn't her anything except the vacuum in the hall this morning. Bed is definitely comfortable for china standards but I've been in better. Internet is fast for china. We were easily able to get a 2pm checkout...More

Thank mainereason
Response from Peter Z, General Manager at Oakwood Residence HangzhouResponded 21 April 2014

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit. Your comments about the Residence are very constructive and will help us to improve which I appreciate very much. The next time you visit Hangzhou, if you arrive during peak traffic...More

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Best Value Properties in Hangzhou, China
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$117 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#15 Luxury Hotel in Hangzhou
#166 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$117 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#15 Luxury Hotel in Hangzhou
#166 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (134)
Room & Suite (66)
Dining (6)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Michael J
5 August 2017|
AnswerShow all 2 answers
Response from Peter Z | Property representative |
The best way to get from Hangzhou Xiaoshan International Airport is by taxi which takes about 40 minutes depending on traffic and will cost approximately Rmb150 per way. The Chinese name and address for Oakwood Residence... More
0
Votes
Peter W
4 September 2016|
Answer
Response from Peter Z | Property representative |
Hangzhou East (dong) Station is the best station to alight from when coming into Hangzhou on the high speed trains.
0
Votes
GMB777
19 May 2015|
Answer
Response from Peter Z | Property representative |
Thank you for contacting Oakwood Residence Hangzhou. Taxis during peak hours can be delayed, however, thru our Concierge we can pre book taxis for you. Being a Serviced Apartment we do not have suites in the hotel sense, we... More
0
Votes
Room Tips
"Can choose a deluxe studio room, they are big enough"
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"try to select the newer North Tower and highest floor."
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"Value for Money"
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"Select a 2 bedroom apartment for your family"
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