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Banyan Tree Hangzhou

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Banyan Tree Hangzhou
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253 Reviews from our TripAdvisor Community

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Showing 121: English reviews
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Toronto, Canada
Reviewed 17 January 2017 via mobile

Great ambiance at this hotel. My family of 5 stayed in the 2 bedroom villa. Layout was a bit odd but the room was large and comfortable. Love the surroundings of the hotel and there's a shopping plaza with tons of restaurant walking distance. The hotel is located in a gated resort area. We hired a private driver during our...

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Helpful?
Thank catchancatchan
Isabel W, Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou...

Australia
Reviewed 2 January 2017 via mobile

Stayed at Banyon Tree about three to four months ago. Room was spacious and the grounds were beautiful. Enjoyed a wonderful meal at their lakeside restaurant. The hotel spa is what attracted me to this hotel and unfortunately I didn't find the experience too appealing, just a few minor attention to detail issues which really compounded against them. Giving the...

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Helpful?
Thank MasonF
Isabel W, Manager at Banyan Tree Hangzhou, responded to this review

Dear Mason F, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold the standards you have come to expect from us. For the facilities you mention,...

Reviewed 31 December 2016 via mobile

Fantastic and adorable waiters. The coffee and tea set is beyond expectation in a fantastic and charming Environement. You will enjoy the bar and afternoon tea in one of the 2 rooms with attentive staffs and within a relaxing library or living room with a view.

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Helpful?
Thank Antoine C
Isabel W, Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. We look forward to welcoming you back to Banyan Tree Hangzhou soon. Your sincerely,

Shanghai
Reviewed 1 November 2016

All I can say is wowwwwww! The entire experience was amazing. The grounds are beatutiful with a pond that winds through the property. Rooms have balconies that overlook the beautiful setting. We stayed in a suite-- very luxurious. They had definitely given a lot of thought to all the details. If you want to live like a king/queen, this is...

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Helpful?
Thank CFolds
Isabel W, Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou...

Beijing
Reviewed 8 October 2016

Good environment in both room and outside. The room is very big and has a lot of service from bed to bath room. Good view from room, can see rivers and bridges and nice buildings. Very good breakfast.

Review collected in partnership with Banyan Tree
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Helpful?
Thank 932zhul
Isabel W, Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou...

Satellite Beach, Florida
Reviewed 19 September 2016

I was swept away by a magnificent experience. Spacious rooms designed for luxury with six separate areas. Bathroom super luxurious. The music played in the room was wonderfully relaxing. Entire experience embeds you in culture you are visiting which is better than the cookie cutter Western hotel experience where you retreat to your own culture. Must see Xixi Wetlands Park...

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Helpful?
Thank Kathryn C
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou...

Shenzhen, China
Reviewed 12 September 2016 via mobile

Like an idiot, I ignored the bad TripAdvisor reviews, and expected this hotel to meet the Banyan Tree standards and the standards set by this exorbitant price. Don't make the same mistake I made. Just don't come here. DON'T COME. REALLY. It's the worst hotel in the world. It's filthy, stained walls and carpets, dirty toiletry bags (I could feel...

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Helpful?
3Thank Yosef N
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Yosef , Warmest greetings from Banyan Tree Hangzhou . Thank you for your comments by sharing your staying experience with us. We apologize for the issues you were facing with during your stay in the beginning of June as we are one of famous Banyan Tree hotels in the world with strong brand standard. Certainly guest satisfaction will always...

Singapore, Singapore
Reviewed 22 July 2016

I don't think it is run by Banyan Tree management anymore but the name is there like a franchise. The resort is beautiful with all the Chinese gardens that you'd like to see in a luxurious resort in China, expected of a Banyan Tree resort. The room rates are clearly exorbitant so if you cannot afford it, don't bother. I...

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Helpful?
Thank jumbosstar
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Belldiv99, Thank you for choosing Banyan Tree Hangzhou and for sharing your valuable comments with us. We highly appreciate your compliment and recognition for our environment and facilities. Our hotel is indeed located within such tranquil natural surroundings and we do offer spacious accommodations with contemporary Jiangnan-style design. Besides, we are especially delighted to hear that we managed to...

Hong Kong, China
Reviewed 31 May 2016 via mobile

I was in Hangzhou for work last week and paid a visit to the Banyan Tree on Sat, May 28! Thank you Lawrence for showing me around this charming property! The suite and villa are both nice! Love the way they put rose petals on the bed! The outdoor seating area of the Chinese restaurant is really nice, how I...

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Helpful?
Thank bridgeways
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We would like to thank you for mentioning the great service...

Reviewed 25 May 2016

Starting from a warm welcome from the doorman, a personalize check in process, wonderful suite, thoughtful departure arrangement, I can't give less than 100% in any area for the experience I had in this hotel. The design of the hotel makes you feel like living in heaven and never want to back home. It is definitely my first choice to...

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Helpful?
Thank Daniel G
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We were so happy to read that you enjoyed various aspects...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Free Parking
  • Business Centre with Internet Access
  • Conference Facilities

Additional Information about Banyan Tree Hangzhou

Address: No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
Region: China > Zhejiang > Hangzhou
Price Range: $479 - $889 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Hangzhou 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Zhejiang
Hotel Style:
#6 Family Hotel in Hangzhou
#34 Luxury Hotel in Hangzhou
#60 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Hangzhou staff and other travellers.
2 questions
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Questions? Get answers from Banyan Tree Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Standard Suite is roomier than the upper tier rooms because of the layout.”
  • luxurious bathtub - modern and nice
  • wardrobes flank the sides leading to the bathroom
  • extra chairs beside bedroom area
  • bedroom area (just behind the sitting area) with another TV
  • sitting area with TV
 of 5 bubbles jumbosstar, 22 Jul 2016 | Read review
“Water side villa with view of the pagoda”
 of 5 bubbles tabc102, 27 Mar 2016 | Read review
“Villa was spectacular and very private”
 of 5 bubbles harlemfamily, 6 Dec 2015 | Read review
“The villas are wonderful”
  • Villa Entrance
  • Nice Bedroom
 of 5 bubbles anthonyholland, 24 Jun 2015 | Read review
“120m room. very nice. ”
 of 5 bubbles phyy2001, 9 Mar 2014 | Read review
5 of 5