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Four Seasons Hangzhou at West Lake

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Four Seasons Hangzhou at West Lake
Four Seasons Hangzhou at West Lake
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421 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Hong Kong, China
Reviewed 1 week ago

An impeccable stay in Hangzhou! It was one of the best hotel I have ever stayed. The welcoming smiling faces at concierge melts away the cold rainy weather when we first arrived. Warm friendly greetings from the Hotel Manager, Wayne Tan. Cozy room, sublime decoration, spacious with serene view. We went for a placid walk around the hotel surronding (Thanks...

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Helpful?
Thank happinezzis
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear happinezzis Thank you for your Tripadvisor review from your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted you had an 'impeccable' stay and that you ranked us as one of the best hotels you have ever stayed at. I will certainly pass on your kind words about our Hotel Manager, Wayne Tan as...

Pittsburgh
Reviewed 2 weeks ago

We stayed at the Four Seasons for two nights - November 12-13, 2016 and found it to be exceptional. Very warm greeting from management upon arrival. Excellent large room with sitting area. Their was a problem with the room temperature being too warm at night and the inability to bring it down to a comfortable sleeping temperature around 20-21 degrees....

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Helpful?
Thank Benjamin S
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Benjamin S It was a pleasure meeting you during your stay with us at Four Seasons Hotel Hangzhou at West Lake. I was delighted you found your stay to be 'exceptional' and hopefully you found the time to experience all the wonderful amenities and activities the hotel and the West Lake area have to offer. I will certainly pass...

Macau, China
Reviewed 3 weeks ago

Truly a great place! If you're looking for a 5 star hotel in Hangzhou or just looking for a perfect getaway somewhere in China, I highly recommend staying few nights at the Four Seasons at West Lake. Room is truly exceptional one and due to the low number of rooms at the resort, it really feels like you're on your...

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Helpful?
Thank DentHarvey
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear DentHarvey Thank you for 'highly recommending' us in your Tripadvisor review of Four Seasons Hotel Hangzhou at West Lake. It is a pleasure to read that you found our service 'great'. I am sorry the outdoor pool was not open, as though we just had a few days of wonderful November weather, we were preparing the pool for its...

Lausanne, Switzerland
Reviewed 3 weeks ago

During a five weeks journey in China we had a fantastic four days rest at Four Seasons Hangzhou at West lake. The private wonderful garden, the relaxing atmosphere and the personalized and sympathetic service have participated to this dream place.

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Thank mgch1
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear mgermond Many thanks for you review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. I was delighted to read that you enjoyed a '... fantastic four days rest ..." with us and you were able to relax and unwind after your long journey around China. I loved your description of our hotel as...

Surabaya, Indonesia
Reviewed 3 weeks ago

One of the best hotel in the world I had ever stayed ... Beautiful very green surrounding and very Chinese style by the famous West Lake in Hangzhou city ... Most of all this hotel is one of the best in the world.

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Thank Nella-Surabaya
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Nella-Surabaya I would like to sincerely thank you for your Tripadvisor review of Four Seasons Hotel Hangzhou at West Lake, especially that you found it be '... one of the best hotels in the world I had ever stayed ..." which is a wonderful compliment. I look forward to an opportunity to welcome you back to your Hangzhou home....

New York City, New York
Reviewed 30 October 2016 via mobile

The Four Season Hangzhou is in a class by itself. From the moment you arrive the staff coddles you and makes life as simple as possible. The Guest Services Manager, Robert, always had a smile and a helpful thought. The decor is sumptuous as you would expect at this end of the market. The breakfast buffet hit all the notes....

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1Thank bpr18
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear bpr18 I would like to take this opportunity to sincerely thank you for your kind words on Tripadvisor following you stay with us at Four Seasons Hotel Hangzhou at West Lake. I am especially pleased that you felt our staff "... coddles you and makes life as simple as possible ..." which summarizes things excellently. I will gladly share...

Reviewed 27 October 2016

Unfortunately, I was only able to spend one night at this hotel. I would love to stay there forever. The hotel is beautiful and extremely peaceful. The service was impeccable and the staff was extremely helpful. I was able to have a spa treatment while I was there and it was wonderful. The rooms are large with a lovely terrace...

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Helpful?
Thank Suzanne B
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Suzanne B Many thanks for your Tripadvisor review and that although you were only able to stay one night with us, that you would "... love to stay here forever ...". I am delighted you found our team service 'impeccable and helpful', something I will be delighted to share with them. I look forward to welcoming you back to...

Reviewed 16 October 2016 via mobile

A private enclave. Impeccable service. Excellent food with a good wine list. Walking distance to the eastern side of the West Lake. There is a private walkway where you can enjoy spectacular mirror reflection of the picturesque wet land on the lake! Don't forget to bring your camera ...

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Helpful?
Thank Andy S
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Andy S Many thanks for you review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. I was delighted to read that you experienced 'impeccable service' with 'excellent food'. I was glad to see you experienced the walk to West Lake, we are just about to add a wildlife guide and guided tours to...

Los Angeles, California
Reviewed 12 October 2016

Westlake is beautiful and very relaxing. It rained during our stay but I think it added to the beauty. The manager, the concierges, guest services were extremely helpful in assisting us with every detail of our stay and ensuring we were taken care of every moment. Highly recommend booking a private guide, Minmin and car and driver through hotel. Our...

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Helpful?
Thank Jenluxtravel
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Jenluxtravel I would like to thank you for your kind words from your stay with us ... sorry that it rained during your stay, but indeed the gardens and lake take on a sereneness in the rain that is worth experiencing. I am very happy that our team were 'extremely helpful' and ensured you were well taken care of....

Westlake Village, California
Reviewed 25 September 2016

Hangzhou was the biggest surprise on our China trip. One of the most beautiful places you can imagine. The Four Seasons was fantastic and Ming Ming, their recommended private tour guide was the best!!!

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Helpful?
Thank alang0214
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear alang0214 Many thanks for your Tripadvisor comments and I especially enjoyed your title "Hangzhou rocks" ! I am very happy to see you enjoyed our beautiful hotel and that you had a fantastic time here. I look forward to welcoming you back to your Hangzhou home. Sincerely Alastair

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Region: China > Zhejiang > Hangzhou
Price Range: $636 - $1,053 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Amex, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Booking.com, Hotels.com, Priceline, Travelocity, Cheap Tickets, Ctrip TA and Agoda so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Zhejiang
Hotel Style:
#1 Spa Hotel in Hangzhou
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#58 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hangzhou at West Lake staff and other travellers.
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Questions? Get answers from Four Seasons Hangzhou at West Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only experienced room 221 and it was nice.”
 of 5 bubbles 198benjamins, 23 Nov 2016 | Read review
“Second (top) floor room gave the balcony a great sense of privacy”
 of 5 bubbles mikegarden55, 25 Aug 2016 | Read review
“any room is good, although we prefer 2nd floor room in the summer”
 of 5 bubbles AsianTraveller2012, 30 Jul 2016 | Read review
“In the summer, it's too hot to go outside and use the outdoor patio and it will let bugs in.”
 of 5 bubbles isepa, 29 Jun 2016 | Read review
“Choose the room with the lake view”
 of 5 bubbles , 11 Jun 2016 | Read review
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