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Four Seasons Hangzhou at West Lake

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$544*
US$459*
US$544*
US$459*
US$493*
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Four Seasons Hangzhou at West Lake
Four Seasons Hangzhou at West Lake
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462 Reviews from our TripAdvisor Community

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Showing 318: English reviews
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Saratoga, United States
Reviewed yesterday NEW

Top notch hotel with surrounding so picture perfect that you may choose to just stay within without going out. Most rooms can enjoy their own private garden with space and privacy. We spent 4 nights and dined with the hotel half of the time and truly enjoyed it.

Review collected in partnership with Four Seasons
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Helpful?
Thank chinchengw2017
London
Reviewed 2 days ago NEWvia mobile

A very tranquil property well located amongst beautiful gardens and just beside West Lake. There's no doubt it's the best address in the City and rooms are very spacious and lovely - great bathrooms, lots of work and living space, very good climate control and extremely comfortable beds. I wanted to like the dining venues but at every point, other...

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Helpful?
Thank Int_traveller100
Santa Monica, California
Reviewed 1 week ago via mobile

I want to give this place 10 stars! Amazing service, fantastic location and accommodations. We stayed there 4 days and wished it was our home. Everyone, the entire staff was professional and wonderful to be around. Where ever you walked around the beautiful hotel the staff greeted you with a smile. Makes you feel all warm stepping in a new...

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Thank globaltreck36
Mumbai (Bombay), India
Reviewed 1 week ago

splendid hotel , in a magnificint setting , cant think of even one item for improvement , front office staff miss vicky was exceptional , she did innumerable small thiongs to make our stay e4xceptional

Review collected in partnership with Four Seasons
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Helpful?
1Thank dilnaz2016
Management response:

Dear dilnaz2016, Thank you for your kind review. I was delighted to read that you were satisfied with your stay, and that you were pleased with the services provided to you by Vicky. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. We look forward welcoming you...

Massachusetts
Reviewed 1 week ago

The Four Seasons in Hangzhou is a very nice property and displays some of the best features the area has to offer. The property is pretty unique for a 5 star accommodation as it sprawls outward from its central lobby in both locations and is surrounded by the beautiful vegetation of the West Lake area. Most high end hotels in...

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Helpful?
1Thank Matt L
Management response:

Dear Matt L, Thank you for sharing your insight of Four Seasons Hangzhou at West Lake via Tripadvisor. We are delighted you enjoyed our hotel being surrounded by beautiful vegetation of West Lake and we are also in the close vicinity to downtown. I am pleased you rated our hotel staff, room quality and overall experience were in line with...

Greenville, South Carolina
Reviewed 2 weeks ago

My favorite part of my large room was the closed-in porch-like setting with massive shuttered windows that opened out onto this hotel's gorgeous gardens. The sounds of the birds, the rain striking the leaves, the flow of water were simply breathtakingly lovely. Other than the lovely Asian-style decor of the entire hotel and the usual Four Seasons small luxurious touches...

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Helpful?
2Thank SarahH042017
Management response:

Dear SarahH042017, Many thanks for taken the time to share your review about your most recent stay at Four Seasons Hangzhou at West Lake. I was delighted to read that you enjoyed our breathtaking Jiangnan style garden with trees, plants and water features. Its truly relaxing and a step closer to nature. Looking forward to your returning trip in the...

Toronto, Canada
Reviewed 2 weeks ago

Choose a villa with private garden, this is definitely a place that delivers the essential pleasures of Far East. The service is best you can get in China. You do not need to bring your personal assistant, the butlers at this hotel will do anything guarantee you the best quality service. Do stay away from the restaurants, lots of tourists,...

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Helpful?
1Thank Alexandra S
Management response:

Dear Alexandra S, Thank you for sharing your experience in our Presidential Villa. I was delighted to read that you had the best service in China with our Butlers. Our Butlers take great pride in doing their jobs to the best of their ability, and I am proud to share such encouraging comments such as yours with our Butlers. We...

Reviewed 3 weeks ago

Excellent Hotel with amazing facilities and such friendly staff. Best Dim Sum in China. I would highly recommend staying at this hotel. We travel the world and stay in very top end hotels, and the Four Seasons China is up with the best.

Review collected in partnership with Four Seasons
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Helpful?
1Thank Peter C
Management response:

Dear Peter C, Thank you for taking time to share your feedback about your stay with us in Four Seasons Hotel Hangzhou at West Lake. I am thrilled you had the best dim sum in our restaurant and our sincere thanks for your kind gesture by recommending our hotel. We look forward to welcoming you back to your Hangzhou home...

Hong Kong, China
Reviewed 3 weeks ago

I've always stayed at one of the five-star hotels around the West Lake every time I'm in Hangzhou and this is by far the best. It's worth the splurge - the hotel grounds were exceptionally photogenic. The rooms were decorated luxuriously with a classy traditional Chinese touch. We especially liked the balcony overlooking the old Chinese white-walled and black-tiled architecture,...

Review collected in partnership with Four Seasons
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Helpful?
Thank cyj_voyageuse
Management response:

Dear cyj_voyageuse, Thank you very much for taken the time to share your positive feedback about your most recent stay at Four Seasons Hotel Hangzhou at West Lake with the tripadvisor.com. I am delighted that you enjoyed our photogenic view within hotel and the amenities in the room . I am proud to learn about your compliment of our Chinese...

Vienna, Austria
Reviewed 3 weeks ago

This hotel is one of the best my wife and I have ever been at. The location is wonderful, the staff extremely friendly and professional, the food of excellent quality, the Spa is breathtaking as well as the pool.

Review collected in partnership with Four Seasons
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Helpful?
Thank Gabriele+Theres... G
Management response:

Dear Gabriele+Theres... G, We are delighted you enjoyed hotel restaurants, especially our spa and the pool . The primary goal of all of us at Four Seasons is to provide our guests with the best possible service. We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction. Sincerely, Wayne Tan Hotel Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Region: China > Zhejiang > Hangzhou
Price Range: $650 - $1,112 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Hotels.com, Orbitz, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotwire, Cheap Tickets, Cancelon, Priceline, TripOnline SA and HotelQuickly so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel Hangzhou
Four Seasons Hangzhou At West Lake Zhejiang
Hotel Style:
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Spa Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#54 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hangzhou at West Lake staff and other travellers.
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Questions? Get answers from Four Seasons Hangzhou at West Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With private garden”
K9182CDalexandras, 4 May 2017 | Read review
“All the rooms are spacious but choose one on the lake”
georgehJ6342JL, 16 Mar 2017 | Read review
“We had a lagoon suite room, private, spacious and lovely view”
975sharonL, 4 Mar 2017 | Read review
“We had 3 rooms and all were equally nice. Very spacious, and big bathrooms.”
jkjldk, 4 Jan 2017 | Read review
“try dimsum and the muffin at breakfast”
808andrianh, 29 Dec 2016 | Read review
5 of 5
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US$459* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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