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Four Seasons Hangzhou at West Lake

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Traveller (735)
Room & Suite (632)
Dining (147)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“jin sha”(48 reviews)
“outdoor pool”(16 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Advance Purchase- 20% Off
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Offers from Four Seasons Hangzhou at West Lake
Special Offer: Advance Purchase- 20% Off
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Rooms
4 Jun5 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (557)
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All reviewsjin shachinese restaurantoutdoor poolbeautiful hotelwest laketreatment rooms areboat tourprivate gardentraditional architecturewater featuresbest hotel i have ever stayedpremier roomdim sumconcierge teamsteam roomthe entire staffthe hotel manager
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151 - 155 of 383 reviews
Reviewed 10 August 2015

This is an amazing property, which I was talked into visiting and certainly don't regret. Hangzhou is a huge city close to Shanghai, and we took the train there as we were advised this would be a great place to get some R and R....More

Thank MichaelBroadhurst
Response from Alastair M, General Manager at Four Seasons Hangzhou at West LakeResponded 13 August 2015

Dear Michael My sincere thanks for your very positive Tripadvisor review and indeed it was lovely chatting with you in our beautiful gardens. The destination of Hangzhou may not be well known internationally but being only a one hour train ride from Shanghai, certainly makes...More

Reviewed 3 August 2015

Excellent finish of big China roundtrip. I can recommend this hotel for everyone. It's worth his price. The location just on the board of the famous West Lake make it perfect place to walk arround and feel local ambience.More

Thank Shalar D
Response from Alastair M, General Manager at Four Seasons Hangzhou at West LakeResponded 5 August 2015

Dear Shalar D Thank you for your recent review of Four Seasons Hotel Hangzhou at West Lake and it is very pleasing to read how much you enjoyed your stay after your long tour of China. My sincere thanks for your review and hope to...More

Reviewed 30 July 2015 via mobile

The property is located in a semi secluded place on the west lake. It is an absolute beauty and the service is great. It has two pools. The outdoor pool is very nice, although it has very limited space to suntan or relax. The indoor...More

Thank jlocam
Response from Alastair M, General Manager at Four Seasons Hangzhou at West LakeResponded 5 August 2015

Dear jlocam I just wanted to sincerely thank you for your very kind words about your stay with us. I am pleased to read you were able to get out on our complimentary bikes and enjoy the beautiful West Lake surroundings. I look forward to...More

Reviewed 28 July 2015

We didn't know what to expect when we visited Hangzhou. It seemed like a good idea, 1 hour from Shanghai and somewhere different. Wow, what a surprise. Hangzhou itself is very pretty but the Four Seasons Hangzhou at West Lake is a destination in itself....More

Thank dhnafrica
Response from Alastair M, General Manager at Four Seasons Hangzhou at West LakeResponded 5 August 2015

Dear dhnafrica Many thanks for your very kind words and I am delighted you enjoyed your stay with us in Hangzhou so much. The team here are very proud of the hotel and your thanks for their wonderful service will only serve as a great...More

Reviewed 17 July 2015

This is really the best hotel in China in my opinion, the only one that truly deserves 5 stars by western standards. Located on a beautiful lake it offers absolutely great service, excellent meals, rooms are large, comfortable and perfectly clean. All amenities function as...More

Thank ab2030
Response from Alastair M, General Manager at Four Seasons Hangzhou at West LakeResponded 20 July 2015

Dear ab2030 Many thanks for your lovely note regarding your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted you enjoyed the hotel so much as part of your journey through China and I look forward to an opportunity of...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$527 - US$879 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#240 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$527 - US$879 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#240 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (735)
Room & Suite (632)
Dining (147)
Pool & Beach (101)
Amenities (65)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
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gentletourist
6 February 2018|
Answer
Response from Wayne T | Property representative |
Dear Leng, Greetings from Four Seasons Hangzhou! I have received the room rate from Four Seasons Kyoto. Kindly advice your preferred email address that I can share the information to you. Looking forward hearing from... More
0
Votes
gigiweit
19 January 2017|
Answer
Response from BPR18 | Reviewed this property |
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0
Votes
Tonya M
3 April 2016|
AnswerShow all 2 answers
Response from Rob K | Reviewed this property |
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0
Votes
Room Tips
"Choose a room with a patio to enjoy the beauty indoors and out."
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"We loved our private indoor/outdoor patio on first floor."
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"Get tickets for the West Lake show"
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"With private garden"
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