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Four Seasons Hangzhou at West Lake

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Four Seasons Hangzhou at West Lake
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421 Reviews from our TripAdvisor Community

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There are newer reviews for Four Seasons Hangzhou at West Lake
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Showing 292: English reviews
Reviewed 3 October 2013

We stayed here for 3 nights. Unfortunately we arrived a couple of hours too late due to problems with our flight. But no problem for the service team. they picked us up qt the airport qnd even served a late meal at almost midnight. Great rooms and super Spa. The choice for breakfast is a little bit limited compared to...

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Helpful?
Thank Marc L
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Thank you for choosing to stay at Four Seasons Hotel Hangzhou at Westlake. We are pleased to discover that you had a good time with us and delighted in the staff service and Spa. Regards to your feedback on our breakfast, I will communicate your concerns with the rest of the team and work towards achieving a perfect dining experience...

Hong Kong, China
Reviewed 1 October 2013

We were really enjoying our two days break at this beautiful hotel, away from our children celebrating our Anniv and everything was fantastic..the room...the service...the decor..the location...Last night we reached the jingsha restaurant and we loved it. They made an effort for our veg food and we were enjoying the meal and soon see a long hair in the shanghainese...

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Helpful?
Thank HongKongfamily
Alleen W, Public Relations Coordinator at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, thank you for choosing to stay at Four Seasons Hotel Hangzhou at Westlake. We are pleased to discover that you had a good time with us. With regards to your feedback on our Jin Sha Chinese Restaurant, we are very sorry to learn that we did not meet your expectations for dinner. If it is possible, please email...

Madrid
Reviewed 20 September 2013

Very nice hotel with a high quality services. Just a little crowded in sometime (breakfast) perhaps because the hotel has a high ocupation but this is not acceptable for a luxury hotel. But in general a really nice hotel in a very beautiful city and a very good option for spending a week end.

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Helpful?
Thank Sedona04
Alleen W, Public Relations Coordinator at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, our upmost gratitude towards your liking of our hotel. Your precious feedback and suggestions will be looked into by the responsible departments. We sincerely anticipate your next return to our hotel.

Shanghai, China
Reviewed 20 September 2013

Nearly perfect, was hard to find anything to fault! In the end my girlfriend decided that the lack of a chocolate on her pillow in the evening was all she could think of. This is the first hotel I have stayed in where they give you a cell phone to ensure you don't get lost while trying to locate a...

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Helpful?
1Thank Amer L
Alleen W, Guest Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, our upmost gratitude towards your liking of our hotel. Your precious feedback will be looked into by the responsible departments. We sincerely anticipate your next return to our hotel.

Shanghai, China
Reviewed 27 August 2013

I rarely give 5 stars but this hotel made it very easy for me .We were visiting to celebrate our wedding anniversary and the staff made us very welcome. Champagne in the room was followed by a delivery of red roses. When we returned after dinner the staff had filled the room with candles. Unbelievable. The rooms are great and...

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Helpful?
Thank jock1957
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, we are very grateful for your comments towards hotel’s landscaping and room size. Your precious feedback will help our service move towards a higher and better level of quality. We look forward to your next stay with us.

Shanghai, China
Reviewed 27 August 2013

A wonderful place for a complete break away. From arriving, where staff met us with a warn welcome, a check in done sitting at a table with a cup of tea, an amazing room complete with concealed TV screen in bathroom mirror, wonderful food and an ability to make you feel really special, puts this top of my "to go"...

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Helpful?
1Thank flemingmuir
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Guest, Thank you for taking the time to leave your comment on TripAdvisor. We are very glad to learn that you had a happy stay and are satisfied with various aspects of the hotel. Your kind words are surely one of our biggest motivations. We wish to have you stay with us again in the future. Best Wishes.

Yokohama, Japan
Reviewed 13 August 2013

To tell the truth, we made the last minute change to this hotel (because we had a really hard time to arrange a pickup service from air port with another renowned hotel), and we are 100% happy with the decision. The room was spacious and with beautiful classic Chinese decors, The concierges were superb, we were assisted countless times in...

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Helpful?
Thank enj0ylife1007
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Guest, Thank you for taking the time to leave your comment on TripAdvisor. We are very glad to learn that you had a happy stay and are satisfied with various aspects of the hotel. Your kind words are surely one of our biggest motivations. We wish to have you stay with us again in the future. Best Wishes.

London
Reviewed 7 August 2013

We spent a fantastic weekend in late July. It was very hot so our family made the most of just relaxing. Service is excellent and the staff greet you by name. Maybe a bit overattentive (my only quibble) but worth asking them to help as they want to!

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Helpful?
Thank ABC21
Alleen W, Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Guest, Thank you for taking the time to leave your comment on TripAdvisor. We are very glad to learn that you had a happy stay and are satisfied with various aspects of the hotel. Your kind words are surely one of our biggest motivations. We wish to have you stay with us again in the future.

Hong Kong, China
Reviewed 3 August 2013

This must be one of the largest and the most beautiful properties of the Four Seasons Hotel group. Our room was a grand premier room that opened to an outdoor garden. A spacious room of 75sq.m., sumptuously decorated with every amenities available. Being in this setting was in itself a vacation, we stayed 3 nights. The hotel premises was huge...

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Helpful?
Thank Edmund L
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Guest, Thank you so much for having written such a kind review on our property. We are pleased to discover that you had a good time with us and delighted in hotel rooms, facilities and service. we appreciate your valued comment and we look forward to welcoming you again to our hotel.

Shenzhen
Reviewed 24 July 2013

Lovely place, a typical Chinese garden, reminding me all from ancient novels and poetry. Great food in its Chinese restaurant, though a little pricey. Brilliant breakfast buffett with local taste. Short walk to West Lake still very quiet.

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Thank perfectstorm1969
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Guest, Thank you so much for having written such a kind review on our property. I am very happy to hear that you had a good stay with us. Your kind words have been transmitted to our entire team as a great source of motivation for us all. Look forward to welcoming you again.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Region: China > Zhejiang > Hangzhou
Price Range: $630 - $1,086 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Amex, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Cheap Tickets, Booking.com, Ctrip TA, Travelocity, Priceline, Agoda and Hotels.com so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Zhejiang
Hotel Style:
#1 Romantic Hotel in Hangzhou
#1 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#58 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hangzhou at West Lake staff and other travellers.
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Questions? Get answers from Four Seasons Hangzhou at West Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only experienced room 221 and it was nice.”
 of 5 bubbles 198benjamins, 23 Nov 2016 | Read review
“Second (top) floor room gave the balcony a great sense of privacy”
 of 5 bubbles mikegarden55, 25 Aug 2016 | Read review
“any room is good, although we prefer 2nd floor room in the summer”
 of 5 bubbles AsianTraveller2012, 30 Jul 2016 | Read review
“In the summer, it's too hot to go outside and use the outdoor patio and it will let bugs in.”
 of 5 bubbles isepa, 29 Jun 2016 | Read review
“Choose the room with the lake view”
 of 5 bubbles , 11 Jun 2016 | Read review
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