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JW Marriott Hotel Hangzhou

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#3 of 2,327 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Hangzhou
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455 Reviews from our TripAdvisor Community

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Showing 247: English reviews
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Brooklyn, NY
Reviewed 5 days ago NEW

Extremely comfortable room, great bathroom with a TV at the foot of a tub. Better than staying near west lake due to traffic. Food sucks at this hotel. Reminds me of staying at a Chinese hotel in 2003 with meat on everything

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Helpful?
Thank U2NyR
Hong Kong
Reviewed 1 week ago via mobile

Stayed at this property many times but must admit this time was the worst. Hotel occupancy is key but when there are conferences so hotel is booked for a large number of people, they should inform so we get ready and make alternative arrangements. Nothing of course was told and I had to realize this when checking in. Either you...

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Helpful?
Thank StephanHHongKong
Dan D, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

We're very grateful that you could share with us the issues you encountered at our hotel, so we can have the opportunity to improve our service. We always strive to make every guest have a enjoyable living experience in our hotel, therefore please accept our sincere apologies for inconvenience caused during your stay. Your feedback is valuable for us and...

Oberlin, Ohio
Reviewed 2 weeks ago

The hotel locates at one of the best neighborhoods in Hangzhou. We got upgraded to Executive room with Marriott Platinum, you can see the West Lake from the room. One of the best hotels in Hangzhou with no doubt, I prefer JW over Hyatt Regency since it is too crowded around the West Lake.

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Thank euromun
Reviewed 2 weeks ago via mobile

After the very quick check in, I went straight down to Velocity - the basement level sports bar. The service was great throughout. Still on a skeleton staff during the New Year period they did great to present me with four Mojito and a Moscow Mule. I went up to the room which was comfortable, clean and quiet. The bathroom...

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Helpful?
Thank tanemcleay
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for taking time to write the comment for us, glad to know that you have enjoy our V28 bar, Contemporary sports bar with the latest technology, featuring multiple LCD flat screen TV’s, offering the best in live sports action or challenge your friends to a game of pool, foosball or darts. Velocity has a huge selection...

Iowa City, Iowa
Reviewed 12 January 2017

The highlight of my stay and that of the colleagues who were with me was the service. Two in our party had misplaced bags. The hotel staff did everything in their power and more to try to find the bags with the airlines. And they were successful. We also held an event, which was wonderfully organized and staffed by the...

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Helpful?
Thank dat1789
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Glad to know that you are satisfied with our service, your advice of appetizers is well noted, we will take into consideration. Hope to see you in the near future. Yours sincerely, Joyce

Fife, Washington
Reviewed 4 January 2017 via mobile

Great rooms and hotel. Beautifully decorated for Christmas as I've stayed here 3 different times now. Gym is decent, but the ellipticals are outdated and under the heat vent. They only have a small stride.

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Helpful?
Thank Doxagirl
Manila, Philippines
Reviewed 2 January 2017 via mobile

Visited 5 cities of China for a business trip. Among the 5 hotels we have stayed in, all were luxury hotels, this one was my favorite. I liked the room, very comfortable and elegant. The service was amazing, they can communicate with the guests well. And the buffet breakfast was superb. I really love the food here. I hope I...

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Helpful?
Thank whenwhen12
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us, glad to know that your hotel experience is excellent. if you are interested in our room amenities and want to take home, they are on sale in ShopMarriott.com. Welcome you back soon. Yours sincerely, Joyce

Miami
Reviewed 26 December 2016

This was my first trip to China and I was delighted and impressed by the JW Marriott rooms and services. They upgraded me to a suite and it was very nice. One thing to consider is that the airport is a good distance from the hotel.

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Thank Orthodontics
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing us in your first China trip, we are delighted to have you here. Airport is just 40 mins drive distance from our hotel, hope Hangzhou gives you a good impression, welcome you come back in the near future. Yours sincerely, Joyce

Reviewed 12 December 2016 via mobile

Stayed here with my wife for a weekend and had a great experience. We booked the executive room and had a nice view of west lake from the 22nd floor. The lounge was nice with a free drinks and appetizers in the evening. Breakfast was also quite impressive downstairs. The room was clean and spacious- absolutely no complaints.

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Helpful?
Thank Rob C
Aberdeen, United Kingdom
Reviewed 8 December 2016 via mobile

I have an excellent 4-night stay at this JW. Check in and concierge staff are friendly and efficient. Rooms are non-typical JW Marriott style but more cozy and homey. The gym is well equipped and leisure facilities are managed by third party contractor. The staff is very friendly and efficient. The executive lounge is at the 26th floor with a...

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Helpful?
Thank JCBenney
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing our hotel, you really experience a lot of our outlets during your stay, we appreciate your participation. And Hangzhou rental bicycle is also this city's golden point, travelers are easy to use it and enjoy the beauty of West Lake. Welcome you back soon. Yours sincerely, Joyce

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: $253 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Also Known As:
JW Marriott Hotel Hangzhou Zhejiang
Hotel Style:
#3 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#38 Best Value Hotel in Hangzhou
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join their club before,booking”
 of 5 bubbles plfarnsworth, 15 Oct 2016 | Read review
“High floor city view”
 of 5 bubbles Aussiebagman, 3 Oct 2016 | Read review
“Excellent Club Lounge”
 of 5 bubbles UncleTomLee, 14 Aug 2016 | Read review
“Room overlooking lake”
 of 5 bubbles aaronv372, 4 Aug 2016 | Read review
“With lake view would be nice. Must be on high floor.”
 of 5 bubbles ScenicShoreCourt, 15 Jul 2016 | Read review
5 of 5