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JW Marriott Hotel Hangzhou

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Overview
  • Excellent76%
  • Very good19%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (679)
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11 - 15 of 340 reviews
Reviewed 25 January 2018

Stayed 3 x Nights for a business trip and choose it for its location in the centre and easy access to Alibaba's HQ. Overall its a solid Marriott Hotel with exceptionally attentive staff, honestly everywhere you go its service with a smile, a hello and...More

Thank EuroAsiaJetter
Response from JoyeuxZ, 公关经理 at JW Marriott Hotel HangzhouResponded 4 weeks ago

Dear Guest, Thanks for having chosen JW Marriott Hotel Hangzhou. I appreciate your feedback on the stay experience and truly sorry for having brought you a little unpleasant. We will continually improve our service capability during the peak season or public holiday. It will be...More

Reviewed 14 January 2018

The hotel is very good, nice rooms, comfy beds and the breakfats buffet is super, worth getting up for in the morning. there is not much entertainment in the direct area, just an Starbucks so you have to take a taxi or subway.

Thank zimof1
Reviewed 12 January 2018 via mobile

Solid quality - superior service, very nice rooms with nice city view (worth to take room from upper floors) and the location is very convenient - just by the Hangzhou Mall, in the very center of the city (and close to West Lake) It has...More

Thank Vuopalat
Reviewed 10 January 2018

It was just great staying at the hotel again. It has improved a lot from my last stay in the hotel. The service was just excellent from reception to the lounge.Ms Cherry was quick and helpful. So was the front office manager Ms Maria. Food...More

Thank Aaron V
Reviewed 8 January 2018 via mobile

JW Marriott Hangzhou has always been our first choice of accommodation whenever we are in Hangzhou. This time we stayed 3 nights before Christmas and 10 nights after. After we returned from an exhausting ski trip in Japan, we were really tired and three of...More

Thank ScenicShoreCourt
Response from JoyeuxZ, 公关经理 at JW Marriott Hotel HangzhouResponded 4 weeks ago

Dear Guest, Thank you for your loyal choice of our hotel, it was such a long stay of you, hope we have provided a satisfactory service during the period. Chinese ginger tea is very useful when you are cold or you want to warm up...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$147 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#201 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$147 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#201 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (449)
Room & Suite (88)
Dining (17)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
alltravelcruise
14 November 2017|
AnswerShow all 2 answers
Response from luitporia | Reviewed this property |
You can take a taxi, it's reasonably priced. Not sure if metro is available. Take a print out of the address in Chinese and Taxi should be able to take you to the hotel.
1
Vote
Marionette71
23 September 2014|
AnswerShow all 6 answers
Response from Kelvin W | Property representative |
Dear Marionette, Thank you for your query, I am happy to be of assistance! Both are of the same distance, We'd like to suggest you to Hangzhou Station, Which is not so big, compares with the East station, and you can... More
0
Votes
Room Tips
"Stay at a higher floor to enjoy the city view"
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"Room 2009 is of a great size. Very spacious and has a separate walk-in wardrobe."
Read review
"Def consider splurging for a corner Premier Room with Executive Lounge acccess"
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"Best rooms are on high floors with a view of West Lake, corner room"
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