We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Grand Hangzhou Wetland Park Resort

Save
Traveller (441)
Room & Suite (120)
Dining (27)
Ratings and reviews
#5 of 2,592 Hotels in Hangzhou
Certificate of Excellence
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“club lounge”(9 reviews)
“weekend stay”(3 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Concierge
Spa
5 Star Hotel
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided.
View all hotel information
Location and contact
1 Westbrook Resort, Zijingang Road, Hangzhou 310030, China
Name/address in local language
33.5 km to Hangzhou Airport
72 restaurants are within a 2 km radius
6.3 km from West Lake (Xi Hu)
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (667)
Filter reviews
244 results
Traveller rating
151
63
17
6
7
Traveller type
Time of year
LanguageEnglish
More languages
151
63
17
6
7
Show reviews that mention
All reviewsfeast restaurantclub loungeweekend staywest lakebusiness tripbeautiful hotelconcierge teamenjoyed my stayperfect stayspecial thankshong kongfitness centerbreakfast buffetrooms are spacioustrain stationryetaxi
FilterEnglish
Updating list...
1 - 5 of 244 reviews
Reviewed yesterday via mobile

I arrived at the hotel late after a long day of work and travel. I was warmly welcomed by Sam Xu upon my arrival. We searched for my reservation using every possible piece of information, but it turned out my company never completed my booking....More

Thank F Y
Reviewed 6 days ago

I arrived around 10p, and given the long queue at reception, the staff advised me to check in at the lounge as I'm SPG Gold. That was quite nice as the lounge on the 5th floor was empty, and I was able to be checked...More

Thank Sameer R
Response from SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 3 days ago

Dear Mr.Sameerr, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and for your detailed comments. After learning your comments, I've talked with our director of Rooms and I'm sorry for not living up to your expectation during the stay. The...More

Reviewed 6 days ago

From the grand lobby to the well furnished rooms, the hotel and setting exudes classic Chinese elegance and style with the latest amenities. Service, lounge food and breakfast are exceptional. The spa hours were irregular so don’t expect to use the facilities at one’s own...More

Thank Judith L
Reviewed 1 week ago via mobile

Clear statement of my room feature and prompt help from Asuka for escalation of my request of upgrading my room. When I found a error within my last bill when I checked out last time, she made sure that my false bill handled and done...More

Thank Neil L
Response from SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 1 week ago

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your reviews. It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were staying...More

Reviewed 1 week ago via mobile

Very nice hotel, enjoy my stay. Particularly Peter is very nice and helpful, I was stay there for a week, and he was always come to help when I back to hotel if I carry many bags. I will book this hotel again.More

Thank Ranlc
Response from SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 1 week ago

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Wheelchair Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$148 - US$254 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#171 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$148 - US$254 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#171 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (441)
Room & Suite (120)
Dining (27)
Pool & Beach (4)
Family and Play Areas (8)
Business Centre & Event Rooms (7)
Questions & Answers
Get quick answers from Sheraton Grand Hangzhou Wetland Park Resort staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Long walk to certain rooms but all rooms seem to have lovely views of the undulating classic Chinese rooftops."
Read review
"Ask how far your room is from the lift before accepting it"
Read review
"Stayed on 3rd floor and was great"
Read review
"Ask for rooms with views of the wetlands, else you can only see balconies of other rooms !"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing