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It definately stands out for its great location, friendly staff and excellent service.
The room was upscale and very clean. Extensive Asian and western breakfast buffet/set menue with hot and cold foods.
The concierge and front desk staffs are very helpful and courteous.
Response from The East H, General Manager at The East Hotel HangzhouResponded 30 October 2017
Thank you for taking your time to write this generous review of us.
Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalised service and had a positive stay. Providing excellent service is...More
Hotel is very well maintained both in facilities side and service side. I stayed with my mum from 26 to 29 Sept 2017. The service, I have to mention, truely stand out!!!Checking was a pleasant experience and we were happy to meet Mr Jason whose...More
Thank Beelan T
Response from The East H, General Manager at The East Hotel HangzhouResponded 16 October 2017
Dear Beelan T,
Thank you for sharing your experience at The East Hotel Hangzhou!
It is all about personalised service and making our guests feel at home when they are away. I am elated that you experienced the high service standards from the team.
I stayed with my parents from 21/8/17 to 26/8/17. The hotel front desk staffs were all very helpful and friendly. They were willing to go the extra mile, which I was very impressed and grateful for. The room which we stayed in was very spacious...More
Response from The East H, General Manager at The East Hotel HangzhouResponded 30 August 2017
Thank you for choosing The East Hotel Hangzhou and for taking the time to provide feedback about your experience.
We are glad that you were satisfied with your stay especially with our service. Surely, feedback such as yours will help us to improve...More
As a foreigner the hotel staff is of excellent help. I had a technical problem with my phone. The accompanied me to the repair shop in Saturday 7pm and stayed with me to make sure it was done. It took maybe 45min al together. Especially...More
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Response from The East H, General Manager at The East Hotel HangzhouResponded 21 August 2017
Thank you for choosing EAST Hotel and we are glad to learn that you had an overall great stay with us.
It is always a pleasure to read of our associates extending warm and hospitable service to our guests. I am sure they...More
The hotel itself is modern and nice but many details are overlooked -- for example, the sinks and bathtub in our room didn't seem to drain. The staff here is nice but not super competent; we are currently spending four hours in the train station...More
Response from The East H, General Manager at The East Hotel HangzhouResponded 17 August 2017
Thank you taking the time to share your review of The East Hotel Hangzhou. It is regrettable that your overall experience was did not warrant a positive rating due to the deficiencies in certain areas.
Your valuable feedback is important for us to...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$103 - US$204 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Business Hotel in Hangzhou
#9 Luxury Hotel in Hangzhou
#19 Best Value Hotel in Hangzhou
Number of rooms
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