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Sofitel Hangzhou Westlake

644 reviews
#19 of 2,497 Hotels in Hangzhou
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Traveller (288)
Room & Suite (109)
Dining (33)
Overview
  • Excellent36%
  • Very good40%
  • Average15%
  • Poor6%
  • Terrible3%
Travellers talk about
“kwee zeen”(4 reviews)
“west lake”(92 reviews)
“sky garden”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (644)Write a Review
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Traveller rating
139
111
65
31
19
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139
111
65
31
19
Show reviews that mention
All reviewskwee zeenwest lakesky gardenclub floorrelation officerwalking distancesuperb locationbuffet breakfastan upgradepillow menunanshan roadbeautiful cityhefang streetshopping areanoodleschinese restaurantbusiness trip
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1 - 5 of 365 reviews
Reviewed 2 weeks ago

Good and convenient location - east of West Lake, about 5 min. 10 min walk to the metro station. Good restaurants nearby, that serves good and cheap local food. There is one selling Hangzhou food, another Muslim noodles. Room is large and comfortable. Amenities good...More

Thank yeonghaur
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 1 week ago

Dear yeonghaur, Thank you for your positive review on Tripadvisor. Your compliment on service is really encouraging us, we feel sparkled. Looking forward to see back again. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

Reviewed 4 weeks ago via mobile

The best thing about this hotel is its location - walking distance of the beautiful west lake area and park as well as the traditional and old Chinese area filled with shopping restaurants. This is a good quality business hotel - not spectacular, but clean,...More

Thank Raja R
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

Dear Raja R, Thank you for your review on TripAdvisor . Your comment is to the purpose, hotel terrific location is always recommended by our guests, glad to know that you agree with it, hotel has run for 14 years, still well-maintained by our team,...More

Reviewed 4 weeks ago via mobile

It is my first time to stay at Sofitel Hangzhou Westlake. As the name suggests, the world-famous West Lake is just across this hotel. The hotel’s facade is old, but the interiors are kept clean which is the most important thing. During check in, I...More

Thank Benedict U
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

Dear Benedict U, Thank you for choosing Sofitel Hangzhou and share a positive review on Tripadvisor. I am glad to know that our front office has done a warm welcome also assigned a nice room for your first stay. it is with your loyalty that...More

Reviewed 10 January 2018

I got a very memorable stay at at Softitel Hangzhou Westlake, and impressed to be asked and greeted from the moment I first stepped into the hotel! Check-in was smooth and the reception team of staff offered recommendations on travelling within the city. I was...More

Review collected in partnership with Accorhotels.com
Thank yeowann
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 17 January 2018

Dear yeowann, Thank you for your positive review on Tripadvisor. It is always a pleasure to know that our team has made a memorable stay for our guest, I will share your comments with whole team especially to Amy and Cathy, I am sure that...More

Reviewed 4 January 2018

Hotel staff are generally very polite and helpful. But the concierge, though polite and helpful, are not forthcoming enough with information. When I enquired about certain tourist spots, they fail to inform me about opening hours, though it was evident that I was interested to...More

Thank Emmanuel N
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 17 January 2018

Dear Emmanuel N, Thank you for sharing your experience at Sofitel Hangzhou Westlake. We are sorry that the concierge service were not up to your expectation, please rest assure that we have conducted service and attitude as well as product knowledge training to our team,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$115 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#11 Spa Hotel in Hangzhou
#19 Luxury Hotel in Hangzhou
#41 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$115 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#11 Spa Hotel in Hangzhou
#19 Luxury Hotel in Hangzhou
#41 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (288)
Room & Suite (109)
Dining (33)
Pool & Beach (3)
Questions & Answers
Ask a question
AZ_mom
3 November 2017|
AnswerShow all 2 answers
Response from TTle888 | Reviewed this property |
Yes they do
0
Votes
rui25frosty
5 January 2017|
AnswerShow all 2 answers
Response from Rachael T | Reviewed this property |
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0
Votes
Room Tips
"If you book this hotel you should only expect a Novotel experience"
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"Try to get a corner room"
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"Ask for top floor rooms and facing to West Lake."
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"2nd floor suites are great."
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