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Sofitel Hangzhou Westlake

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#11 of 2,314 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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530 Reviews from our TripAdvisor Community

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Showing 286: English reviews
George Town, Malaysia
Reviewed 6 days ago NEW

This hotel is great if you plan to walk/cycle around the beautiful West Lake. It is also reasonably near the town centre attractions such as the Qin Hefang street and City God Pavilion. Service provided by the front office and restaurants was very good and enthusiastic.

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Helpful?
Thank Tay08
Singapore, Singapore
Reviewed 1 week ago

I have been a regular guest of the Sofitel for the past five years. Glad to note that the front office staff's service is very good on my stay this time. I found the room I was given to be extremely stuffy, and despite getting the maintenance people to take a look, it was impossible to bring down the temperature...

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Thank engyeowgoh
Reviewed 2 weeks ago via mobile

The location is unbeatable. West Lake is just across the street. The facility was standard of a 4-star hotel. I took a star off facility because the indoor pool was closed for maintenance. It was quite a disappointment as swimming is the only workout I do. The only major problem I encountered was the assignment of a smoking room when...

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Thank fay m
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The staffs were very friendly to us! But my favorite part is the scenic view of Westlake from the executive lounge! The concierge was very nice to us and they took care of us very well! The room is very clean and tidy!

Review collected in partnership with Accorhotels.com
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Thank vincents991
Singapore, Singapore
Reviewed 3 weeks ago

Had lunch at the Chinese Restaurant. Service was excellent and food was great. Ambiance was lovely. Accor members discounts applicable. We didn't have to sit separately using two members' cards. The staff split the bill for us. Would come back again when we next visit Hangzhou.

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Thank TJX05
Reviewed 4 weeks ago

We spend 3 nights from 10 Dec 2016 in this hotel. Great location if visiting XiHu (Westlake) is your prime objective. Although the hotel is not facing the lake, it is only an underpass away from the XiHu Park #6, and more importantly, it is not as crowded as the Hubin district further north of the lake. The design of...

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Thank Lih-Yenn O
Singapore River, Singapore
Reviewed 4 weeks ago

The hotel is conveniently located within walking distance to West Lake, shopping malls and restaurants. We booked 2 rooms for 4 nights at Club Sofitel. Check in & check out was fast, housekeeping service was good and politely decline the tip and told us that it is part of their duty and service to all guests. I'm impressed with their...

Review collected in partnership with Accorhotels.com
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Thank STPoh
Singapore, Singapore
Reviewed 11 December 2016

I arrived at Sofitel Hangzhou near midnight on 5 Dec 16 but left my camera and mobile devices in the taxi. What happened in next hour was overwhelming - security staff running through the CCTV recordings and zooming different angles to read the taxi vehicle number on-screen (not so easy), counter manager phoning taxi companies to look for the taxi...

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Thank Icyblue
Singapore, Singapore
Reviewed 30 November 2016

Nice modern hotel with a very good location to explore the west lake. Nearby shopping mall and lots of good restaurant nearby. Had a little problem checking in as they wanted to charge additional for children and extra beds although online booking offered free for kids. Managed to settle with manager. Other than this, hotel was really nice.

Review collected in partnership with Accorhotels.com
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1Thank travelmate2014
Melaka, Malaysia
Reviewed 29 November 2016

Review collected in partnership with Accorhotels.com
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Thank Jason G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Price Range: $151 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Sofitel Hangzhou Westlake Zhejiang
Hotel Style:
#6 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
#38 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hangzhou Westlake staff and other travellers.
1 question
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Singapore, Singapore

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Questions? Get answers from Sofitel Hangzhou Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher floors are much better. Ask the front office staff for upgrade to club floor. I got an upgrade for the price of breakfast.”
 of 5 bubbles engyeowgoh, 8 Jan 2017 | Read review
“Choose rooms facing XiHu Avenue.”
 of 5 bubbles lihyenno, 19 Dec 2016 | Read review
“Quieter rooms are at the back of the hotel. If you eat a small breakfast then go the good Starbucks across Nanshan Road.”
 of 5 bubbles Cholseyman132, 4 Oct 2016 | Read review
“Superior room”
 of 5 bubbles lamyaab, 31 May 2016 | Read review
“ask for a city view room, if possible for a lake view room. otherwise, you may get a room towards the residential blocks at the back.”
  • double basins, bath tub with TV, separate shower and toilet
 of 5 bubbles bobcentreroad, 2 Apr 2016 | Read review
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