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Hyatt Regency Hangzhou

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Traveller (464)
Room & Suite (172)
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Overview
  • Excellent52%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“lake view”(35 reviews)
“water show”(21 reviews)
“west lake”(210 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
Additional information
Offers from Hyatt Regency Hangzhou
Offers & Announcements: 188 to Lake View
Hotel deals
Offers from Hyatt Regency Hangzhou
Offers & Announcements: 188 to Lake View
Hotel deals
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Reviews (1,018)
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518 results
Traveller rating
269
161
64
16
8
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Time of year
LanguageEnglish
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269
161
64
16
8
Show reviews that mention
All reviewslake viewwater showwest lakechinese restaurantmusical fountainexcellent locationclub floorshopping and restaurantsking roomswimming pool isrooms are comfortablestar hotelbeautiful cityroom ratetrain stationhotel restaurantbusiness trip
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1 - 5 of 518 reviews
Reviewed 5 days ago

After searching loads of reviews on sites for hotels in Hangzhou, my 8 year old daughter and I opted to stay at the Hyatt Westlake. Despite reviews saying that there was construction noise, we didn't hear any, but this was possibly because we stayed in...More

Thank MichelleWonderland
Management response:Responded 4 days ago

Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. We are glad to learn that you and your daughter have a wonderful experience in our hotel,...More

Hotel's Favourite
Reviewed 1 week ago

great place directly facing enchanting beauty of westlake. Hotel is undergoing a complete renewal in 2018 for upcoming best place to stay in Hangzhou. 28 Hubin is one of the best chinese restaurants in townMore

Review collected in partnership with Hyatt Hotels
Thank Giorgos F
Management response:Responded 1 week ago

Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering...More

Reviewed 5 days ago via mobile

Stayed in Hyatt Regency this time with my family - so close to the west lake and right in front the fountain show at the night. Good place to hanging around inside, in the mist of the heat wave in Hangzhou. The restaurant is also...More

Thank james z
Management response:Responded 5 days ago

Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering...More

Reviewed 1 week ago

One of my favorite hotels in town, grand situated right by the famous West Lake side. You can see the water show from hotel window without actually lined up. The Chinese restaurant is a must to dine choice in town. The service, the food presentation...More

Review collected in partnership with Hyatt Hotels
1  Thank jeffye111
Management response:Responded 1 week ago

Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor. We are delighted to read that you have enjoyed your stay with us, especially the view from your room and...More

Reviewed 3 weeks ago via mobile

All perfect! Staff more than perfect! I definitely will come back and recommend this hotel! The gem of it ... the staff, and if you can access club Hyatt is Icha better, I love all of them in the club. Thank you for an amazing...More

2  Thank Maria noel C
Management response:Responded 3 weeks ago

Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel service is greatly appreciated. We are indeed very fortunate...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$174 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#11 Spa Hotel in Hangzhou
#21 Luxury Hotel in Hangzhou
#222 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$174 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#11 Spa Hotel in Hangzhou
#21 Luxury Hotel in Hangzhou
#222 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (464)
Room & Suite (172)
Dining (41)
Pool & Beach (22)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Grand Club Room, for sure!"
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"Its worth paying for a lake view"
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"Ask for room face westlake"
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"We had a 7th floor room, no lake view but it has a open vista looking down on the rooftops of traditional..."
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