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Hyatt Regency Hangzhou

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#7 of 2,315 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Hyatt Regency Hangzhou
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850 Reviews from our TripAdvisor Community

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Showing 420: English reviews
San Francisco, California
Reviewed 5 days ago NEWvia mobile

Hangzhou West Lake Hyatt regency hotel is our favorite destination. A place it set In front of West Lake the view are spectacular and nightly water fountain show are right in front. The lobby are grand and up to date, newly renovated club lounge it just appropriate, and the food quality is lacking, need to be much improve. The restaurant...

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Helpful?
Thank H438HYjacquelinec
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear H438HYjacquelinec, On behalf of all my colleagues here at Hyatt Regency Hangzhou, allow me to express sincere appreciation for your patronage. We are delighted to know you enjoyed your stay in so many ways, and while we strive to deliver the most memorable care to our guests, appreciate that we must always be able to reflect on any room...

Chicago, Illinois
Reviewed 1 week ago

In Hangzhou for 3 nights on business. Checked in late on the Club floor following a flight from Beijing. The room was ready and nicely situated on the Westlake side. I had always assumed the emails that are received a few days in advance confirming room arrangements were computer generated, but I discovered that the Assistant Manager was responsible and...

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Helpful?
Thank AntonRaphaelMengs
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear AntonRaphaelMengs, We are sincerely touched by your wonderful, detailed and extensive review regarding our beloved hotel. We truly appreciate your written journey through all the different aspects, appreciating equally the good ones and the ones to improve. As we always say, people are the key of what we do and the human touch is paramount on our day-to-day job....

Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank richardc0y
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Melbourne
Reviewed 2 weeks ago via mobile

Really love the hotel starting from their warm welcome upon check in. Their rooms are spacious with the view of the west lake from the window. The hotel is located right in front of the west lake and within walking distance to Hangzhou city center. Our dinner at Hubin 28 was also really nice with delicious Hangzhounese dish and the...

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Helpful?
Thank andryvsutrisna
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear andryvsutrisna, First of all, allow me to sincerely thank you for such a high appraisal of your recent stay with us. It is a great pleasure to know you had a wonderful time and felt warmly welcome. Your words give us a great deal of encouragement to keep up our level of service. We highly appreciate you choosing our...

Australia
Reviewed 3 weeks ago via mobile

Had a perfect relaxing back massage after using their spa facilities for a couple of hours prior to massage. Their sauna was well maintained, the hot pools and cold plunge pool was the perfect way to start the new year.

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Helpful?
Thank MasonF
Reviewed 3 weeks ago via mobile

It is always fun to visit Westlake in Hangzhou, China. This hotel sits at the best location by the lake. A water fountain show is displayed in front of the hotel. You walk out of the front door of the hotel, you are right at the lake. There is always a huge crowd at the lake. The executive lounge is...

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Helpful?
Thank chi z
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear chi z, Thank you very much for the time taken in sharing with all of us the impressions of your recent stay with us. We feel truly honored for your kind words, striving to do our best in order to deliver the best possible experience, in all matters, from our colleagues to our cleanliness or design, as you mentioned....

Shanghai, China
Reviewed 3 weeks ago via mobile

We stayed here for the New Years celebrations and it is such a lovely hotel and in a really good location . The staff were very kind and helpful with smiley faces. The food in the restaurant for dinner and breakfast was very delicious. We had a great few days here and felt very welcome indeed . The New Years...

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Helpful?
Thank Jaime G
Hyatt Regency H, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Jaime G First and foremost, thank you for spending your New Year’s celebration with us, and for sharing the experience with our TripAdvisor community. We are truly grateful for your visit, and to know that your time with us was memorable and enjoyable. The time that you have taken to provide your kind review is also sincerely appreciated, and...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

We were 2 adults and a child on an extra bed. Paid RMB900 per night and got the regency floor. Likes 1. Room was recently renovated and was very clean and nicely decorated in the Hyatt warm wood minimalist style 2. Location. Perfect in front of Westlake and right beside Metro station and malls. Also in front of the Impressions...

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Thank japanlover1972
Singapore, Singapore
Reviewed 4 weeks ago

Very good location. friendly staff. excellent service. we had lounge access and the food served really good. The staffs at lounge very friendly and taken care of our needs. special mention to Wane at the lounge. the sunset from the lounge roof top is really owsome scene. We took a regency suite and the view of west lake really amazing....

Review collected in partnership with Hyatt Hotels
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Thank Ajith Kumar P
Brisbane, Australia
Reviewed 19 December 2016

We have been to this hotel about 5 times in as many years this stay was our best yet The location can't be beaten right on the Lake but its walking distance to shops and local restaurants is a bonus we always stay in a club room because of the club staff they are super helpful and always looking make...

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Helpful?
Thank JONWILL101
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear JONWILL101, Thank you very much for such an encouraging and positive review. We are truly honored for your kind words. Although we feel very lucky for our primary location, what honestly makes us feel proud is our people, doing their best, working hard and striving to deliver the best possible experience every day. Bringing our colleagues into consideration and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting

Additional Information about Hyatt Regency Hangzhou

Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: $243 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency
Hyatt Regency Hangzhou Zhejiang
Hotel Style:
#3 Spa Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#6 Luxury Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#46 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Hyatt Regency Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get as high a floor as possible for the views -- 7/8 (club floors) are best”
 of 5 bubbles ny traveler 02, 15 Nov 2016 | Read review
“West Lake side and definitely not in the middle of the wing unless 5th floor and above.”
  • Lovely view of the West Lake from # 454.
 of 5 bubbles UpulGama, 22 Jun 2016 | Read review
“Rooms with a view of the lake are the most lovely”
 of 5 bubbles BestofPuntaMita, 19 Jun 2016 | Read review
“High floor facing the Lake and near the lifts.”
 of 5 bubbles JeffreyAu, 6 Jun 2016 | Read review
“ask for Marina view, it is quite scenic”
  • view of the nearby lake
 of 5 bubbles SooLux, 31 May 2016 | Read review
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