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We stayed here as part of a tour. We changed rooms as original room had a chemical smell. The rooms are nicely appointed but they are tired and need a good clean. Service however was good.
The complex is huge with 6 different towers so...More
Response from Viola W, Public Relations Manager at Hangzhou Xanadu Narada HotelResponded 28 September 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments...More
Reclusive, picturesque and tranquil, this property blends full-service hotel experience with wild nature: singing birds, swans, and jogging trails are neighboring affluent mansions across the lake. The rooms are well-furnished, and the breakfast costs next to nothing if booked in advance. Facilities are more than...More
Thank Alibek M
Response from Viola W, Personal Assistant to General Manager at Hangzhou Xanadu Narada HotelResponded 2 August 2016
Dear Mr. Alibek.M
Thank you so much for your review of our hotel. We appreciate your loyalty as a mere Gold level IHG Rewards member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great...More
Really nice room ,hotel is a long way from anything ,can't change Australian dollars there but they do have a atm .Good quick free wi fi throughout hotel and in rooms .Big beautiful brekky buffet .No resturants or cafe around the area but they do...More
Response from Viola W, Personal Assistant to General Manger at Hangzhou Xanadu Narada HotelResponded 26 July 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Personal Assistant to...More
We been during winter, it is my best experience with my family.
Especially their morning breakfast, it is the best hotel breakfast so far I ever try.
Night view during winter at the lake is unremarkable.
This hotel will never disappoint you. :)More
Thank Leong W
Response from Viola W, Front Office Manager at Hangzhou Xanadu Narada HotelResponded 29 June 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. There are so many scenic spots near our hotel, for example,...More
We stayed here 2 nights as part of a package tour. There was an initial hiccup on checkin when we entered our designated room to find a strong stink of cigarettes and an ashtray on the desk in a supposedly non-smoking hotel ! We complained...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Things to do
Fitness Centre with Gym / Workout Room
US$91 - US$132 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Top resorts Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#29 Best Value Hotel in Hangzhou
Non-Smoking Rooms ,
Number of rooms
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