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Courtyard by Marriott Hangzhou Qianjiang

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Traveller (248)
Room & Suite (65)
Dining (29)

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About

#39 of 1,367 hotels in Hangzhou
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Horseback riding
Mini golf
Kids stay free
Car hire
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Tennis court offsite
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Foot bath
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Bath / shower
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Iron
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
City View
Languages Spoken
English, Chinese
Hotel links
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245Reviews4Q+A8Room tips
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KawaiiBoi wrote a review Sept 2020
Fukuyama, Japan23 contributions19 helpful votes
Checked in at 2pm. Had already sent notice that I’ll be arriving at 2pm. Usual check in time on the website also says that it’s 2pm. Was told room wasn’t available and after going back and forth, the front desk receptionist Alyssa Shen, said that I’ll be getting an upgrade to an executive room. Hmm... makes me wonder what a superior room looks like if this is an executive room. Check-in took almost 30 minutes when I was the only other guest at the reception. This hotel certainly doesn’t live up to Marriot’s standard, unlike those I’ve reviewed on before.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Richard Kensington wrote a review Nov 2019
Auckland, New Zealand671 contributions181 helpful votes
My first time to stay in Hangzhou for business and I selected a hotel that was within 30 minutes by car if the Hangzhou East Railway Station; the 2 businesses I came to visit; ease of getting to outside of Nanjing and the River In terms of location - the daily rate of the hotel - the quality of the room - the services provided with in the hotel this hotel was a brilliant decision. Of course wonderful clean room; clearly a NEVER SMOKED room, room service would rate one of the best experienced for a longtime and the STAFF - service, a smile, attention to detail and being there to assist when needed.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Peter S wrote a review Nov 2019
Brussels, Belgium887 contributions126 helpful votes
+1
Rooms are ok. Pillows a bit small. Stuff doesn’t speak English. Older Chinese stuff shouting through the breakfast room which is disturbing. Breakfast is ok. Not perfect but acceptable. No late check out possible.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SarahH9066, Front Office Manager at Courtyard by Marriott Hangzhou Qianjiang
Responded 24 Nov 2019
Dear jgkbt, Thank you for choosing Courtyard by Marriott Hangzhou Qianjiang in your latest travel in Hangzhou. Thank you for sharing your honest feedback with us and we sincerely apologize for falling short of meeting your expectations. Providing the highest level of hospitality is out number one priority. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Hangzhou.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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William K wrote a review Nov 2019
Croydon, United Kingdom142 contributions85 helpful votes
Stayed here for 4 nights recently as part of a business trip. The room was clean and comfortable and the staff were very helpful. The WiFi worked well, so long as you used a VPN and the in room television had English language channels, including BBC world news. The breakfast options were a mix of Chinese and western fare - very nice
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David J wrote a review Nov 2019
Northbrook, United States26 contributions27 helpful votes
It was a very nice stay. Rooms are well appointed, nice executive lounge, gym is ok, no steam or sauna inside of having a spa. Executive lounge is very nice with a pretty good selection of drinks and food. Staff is very nice.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Emirsyah wrote a review Oct 2019
Jakarta, Indonesia41 contributions46 helpful votes
Pros: 1. Great spa experience! The fees are on the high side though 2. Great breakfast spreads. Lots of options. 3. Comfortable room with a spacious working desk. 4. The in room dining menu is excellent. Con: 1. Quite a drive to the convention center.
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Arie W wrote a review Aug 2019
1 contribution
WOW..... A Big WOW to Marriott brand. All their staff can't speak English and don't understand any English at all... They should rebrand this hotel to be CHINESE LANGUAGE ONLY HOTEL. Their staff also doesn't even understand a simple hospitality manner. This is my second time that the table I am sitting on for the breakfast and cocktails hour they just let other Chinese take it away. During the breakfast, I literally already put my coffee on the table and yet when I am back from getting the food, someone already sit on it. During the cocktail hour, I just went to get refill on my plate and My alcoholic drinks and water bottle still on the table, and the staff just took it away for other Chinese to sit on. DO I REALLY NEED TO LEAVE MY HEAD NEXT TIME so you know that someone actually still sitting on the table??????? I have been to other marriott at asian countries and NEVER I got this kind of hotel staff that have no clue at all in just simply english conversation. Even the receptionist doesn't know the type of the room that I am upgraded to.... PLEASE courtyard hangzhou, train your staff....
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Date of stay: August 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SarahH9066, Front Office Manager at Courtyard by Marriott Hangzhou Qianjiang
Responded 22 Aug 2019
Dear 75ariew, Thank you for taking the time to share your recent experience with us. We are very sorry to hear that you are so disappointed to your stay and please accept our sincerely apologize. Your feedback is very important to us. We take matters such as this very seriously. As a teachable moment, we have shared your feedback with appropriate team to ensure the necessary guidelines are in place to prevent such matters from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Hangzhou.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacation misser wrote a review Jul 2019
Hong Kong, China121 contributions21 helpful votes
+1
Nice location and get a good deal when stay this hotel ,the club lounge is nice but one thing need improve is the hot dishes need to Change sometime specially in the breakfast time but quite a good deal for the happy hour time till 21:30 and room is nice with two double bed
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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chinablonde wrote a review Apr 2019
Cleveland, Ohio162 contributions101 helpful votes
I checked in at 5:30, as a Marriott titanium I am guaranteed a Rome will be available for me. And the front desk told me my Room wasn't ready yet. I told her that's impossible, there has to be a Room available for me, it was sheet 4pm. So the manager at the front desk had to come over and tell her to switch rooms between myself and someone else that's also titanium. Both rooms are equal, why she couldn't have decided to give me that other Room is unimaginable. Generally in this hotel the staff were very nice, it's a clean place. But you can see everywhere that the owners are trying to save money. They haven't trained people properly. Their selection of tea in the room is the only Marriott I've been in that has an unknown an brand of tea. They brought a small fruit plate, with no silverware or napkin. So how am I supposed to cut the mango that was on the plate? I had to use a spoon that was meant for tea cup. There aren't enough people in the executive lounge. So typically the front desk is unattended. The girls that are inside are scrambling to take care of everything. It's the small things that show that management is trying to save money on every step. But it leaves a bad impression. Only Sarah at the front desk was well trained.
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Date of stay: April 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from SarahH9066, Front Office Manager at Courtyard by Marriott Hangzhou Qianjiang
Responded 23 Apr 2019
Dear chinablonde, Thank you for taking the time to share your recent experience at the Courtyard Hangzhou Qianjiang with us. I am sorry to hear that not everything met your expectations. Thank you for your valuable comments and your feedback has been shared with the hotel team. We will take more attention to the service quality and the staff training. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider the Courtyard Hangzhou Qianjiang on your next visit to Hangzhou so that we can deliver on the guest experience you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rusafie Alam wrote a review Feb 2019
Dhaka City, Bangladesh191 contributions60 helpful votes
+1
This property is from outside really looks fabulous, round shaped and all the rooms are at the outer circle. Price wise, it is very good. Staffs are helpful but sometimes don't understand English. Important part is, no room attendants understand English and they sometime come to the room unnoticed, which is a bit embarrassing. Breakfast is good but again, i had hard time to make the chef understand about my requirement. Overall, fair deal.
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Date of stay: November 2018
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SarahH9066, Front Office Manager at Courtyard by Marriott Hangzhou Qianjiang
Responded 15 Feb 2019
Dear RusafieA, Thank you for choosing Courtyard by Marriott Hangzhou Qianjiang. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Your feedback is extremely valuable. We hope you see you again whenever your travels bring you back to Hangzhou.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$110 - S$134 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
364
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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COURTYARD BY MARRIOTT HANGZHOU QIANJIANG: See 60 Hotel Reviews, Price Comparison and 283 Photos (Zhejiang) - Tripadvisor

Frequently Asked Questions about Courtyard by Marriott Hangzhou Qianjiang
Which popular attractions are close to Courtyard by Marriott Hangzhou Qianjiang?
Nearby attractions include Hangzhou Theater (1.2 km), Outlet Plaza (Liberation RD) (1.0 km), and ShiMin ZhongXin DiTie ShangYe (1.1 km).
What are some of the property amenities at Courtyard by Marriott Hangzhou Qianjiang?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Courtyard by Marriott Hangzhou Qianjiang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Courtyard by Marriott Hangzhou Qianjiang?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Hangzhou Qianjiang?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Courtyard by Marriott Hangzhou Qianjiang?
Conveniently located restaurants include Hang Zhou Café Courtyard Hangzhou Qianjiang, Fresh All Day Dining Restaurant (InterContinental Hangzhou), and TaiHai An Huo Xia Restaurant.
Are there opportunities to exercise at Courtyard by Marriott Hangzhou Qianjiang?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Courtyard by Marriott Hangzhou Qianjiang?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Hangzhou Qianjiang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Courtyard by Marriott Hangzhou Qianjiang?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Courtyard by Marriott Hangzhou Qianjiang?
Many travellers enjoy visiting Lingyin Temple (7.3 km), Former residence of Xueyan Hu (3.0 km), and Yanggong Dike (6.8 km).