Jozankei Daiichi Hotel Suizantei

Jozankei Daiichi Hotel Suizantei

3-105 Jozankei-Onsen Nishi, Minami-Ku, Sapporo 061-2303 Hokkaido
Traveller (541)
Dining (133)
Room & Suite (67)

View prices for your travel dates

Fully refundable before Wed, 5 Jun
Breakfast included
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S$457
S$334
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#3 of 14 onsen ryokans in Sapporo
3.9 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.7 of 5 bubbles
Value

If you’re looking for a luxury onsen ryokan in Minami, look no further than Jozankei Daiichi Hotel Suizantei.

Sapporo Lake Daiichi Obesevatory (1.7 mi), located nearby, makes Jozankei Daiichi Hotel Suizantei a great place to stay for those interested in visiting this popular Minami landmark.

Guest rooms offer air conditioning and a refrigerator, and Jozankei Daiichi Hotel Suizantei makes getting online easy as free internet access is available.

You can also take advantage of some of the amenities offered by the onsen ryokan, including 24 hour front desk, a concierge, and a gift shop. In addition, guests can enjoy a hot tub and an on-site restaurant during their visit. As an added convenience, there is free parking available to guests.

If you are looking for a good spot to eat nearby, you may want to check out Gakenoue (0.4 mi), which is within walking distance of Jozankei Daiichi Hotel Suizantei.

Should time allow, Jozangensen Park and Jozankei Dam Downstream Garden are some popular attractions that are within walking distance.

The staff at Jozankei Daiichi Hotel Suizantei looks forward to serving you during your upcoming visit.

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Property amenities
Free parking
Free internet
Hot bath
Sauna
Bar / lounge
Free shuttle or taxi services
Banquet room
Spa
Parking
Wifi
Coffee shop
Restaurant
Complimentary tea
Vending machine
Shuttle bus service
Hot spring bath
Massage
Baggage storage
Concierge
Gift shop
Shops
24-hour front desk
Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Chinese, Japanese

Location

3-105 Jozankei-Onsen Nishi, Minami-Ku, Sapporo 061-2303 Hokkaido
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 63 out of 100
63
Okadama Airport
24.5 km
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New Chitose Airport
46.5 km
See all flights
380Reviews10Q+A16Room tips
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Detailed Reviews
Ken C wrote a review Feb 2020
5 contributions
5.0 of 5 bubbles
Great onsen facility, very quiet, clean and comfortable, and service is very good. We were a big family with kids and elders and everyone enjoyed the staying a lot. Food was great and the free drinks at lounge area makes the staying a great experience. Recommend for family trip.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sydneysider48 wrote a review Feb 2024
Sydney, Australia1,100 contribution445 helpful votes
5.0 of 5 bubbles
A delightful hotel located in a quiet onsen town about fifty minutes from Sapporo. Our room was spacious, comfortable and with a pleasant view over the snow covered town. A special feature was our own bath in which to luxuriate while looking at snowy treetops, with the opportunity to open a window to enjoy the fresh air. The hotel baths were huge and very atmospheric, with large indoor and outdoor baths, sauna and a cold pool, which was very bracing. The lounge offered free beer, sake and snacks from 1pm and our meals, which were served in the dining room, were very good. The staff at the hotel were very obliging, attentive and friendly. A great stay!
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naomi K wrote a review Jan 2023
1 contribution
5.0 of 5 bubbles
It's very welcome place to relax. Suyen who is very helpful and speaks English well to explain. My husband is vegetarian so it's bit hard to have some set Japanse menu she was supported to him have another vegetarian option. People like her who are giving a warm feeling. Thanks to her.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vivian P wrote a review Jul 2017
1 contribution11 helpful votes
3.0 of 5 bubbles
Super excited to have a trip alone with my husband after crazy months at work!
This onsen was the perfect getaway, we got a room with a private onsen, with western style beds. (Slightly old, but all onsens are at this state)

Hotel package included a dinner with was delicious but wasn't too full at the end of the dinner. (No picking, no adding orders-This is Japan)

Everything was great during this stay except this staff I met upon check out.
許·瀚雯 Xu Han Wen, was very rude as we had requested for late check out to enjoy the last bits of our stay. Check out time in bed. We had asked her whether we could pay a fee for late check out, she couldn't respond with a definite answer, so we immediately just packed up and left.

We had taken longer than expected to pack our bags and when we got to the reception, we were charged an extra ¥4320 for 'late charges'. I did not agree with this, neither did she ask my consent when I asked if I could stay longer for a charge. Worst of all, her attitude was horrible. I never stayed at a hotel with this service before.

I strongly urge this this establishment to educate 許瀚雯 on the 'standard of excellence' as well as how to deal with guest. We didn't travel all this way, to deal with such service and bad attitude. She totally ruined our trip.
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Date of stay: August 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt O wrote a review Sept 2008
London, United Kingdom35 contributions75 helpful votes
4.0 of 5 bubbles
Jyozankei is a bit tricky to get to, so the complimentary bus was definitely a plus and the bus stop was just a few moments from our hotel in Sapporo - the Okura so very convenient. After a 45 minute journey we arrived at the Daiichi and were quickly shown to the room with all of the facilities explained in detail. The room we booked was large-ish (for a ryokan) and in good order. The bathroom was barely large enough to swing a very small cat but given that this is an onsen, you really won't be spending a lot of time in this bathroom anyway.

The booking we made came with two sessions in the hotel's more "exclusive" onsen - and they were both exceptional. Even though the hotel seemed very busy, we didn't encounter a single person in the larger onsen. I think this was out of bounds to day-trippers.

Our deal included both breakfast and dinner, and these were both really quite good. Dinner on both nights featured local dishes with four options on the main courses (fish or meat) and to tell the truth, I was less taken with these than the accompanying courses. A nabe each night - one crab, one white fish, a beautiful sashimi course and other dishes were all very good. We enjoyed a bottle of Tantakatan over the course of the two nights and this cost only a small mark up to what you would pay in the store. Lastly, the service in the restaurant was excellent and the staff were very friendly, asking about our day, what we planned to do tomorrow - and it wasn't like they weren't busy either.

All in all, a great retreat from the hustle and bustle of Sapporo. The town itself probably had its glory days some years ago, so they cling onto the mythical kappa with statues everywhere in various poses - even a female kappa complete with eyelashes. However, we weren't really in town for that. With the exception of maybe the Ainu Centre, just kick back and relax in the hotel for a few days before taking the return bus to Sapporo.
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Date of stay: September 2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from suizanteiclub, 広報担当マネージャー at Jozankei Daiichi Hotel Suizantei
Responded 19 May 2015
この度はご宿泊いただき、誠にありがとうございます。 ゆっくりとお過ごし頂く宿としてお選び頂き、誠に有難うございました。 今後も更にお喜び頂ける様、精進して参ります。 ご投稿ありがとうございました。
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charlene C wrote a review Aug 2018
1 contribution5 helpful votes
1.0 of 5 bubbles
During our trip to Hokkaido in June/July, this was the most expensive hotel that we booked.

We saw the great reviews and decided to give it go with their private onsen room with massage. It was last stop before we headed home so we were looking for a relaxing time to unwind.

We were greeted at reception but it was unclear where we could park. We ended up having to get out of our car to ask for help while our car was left on the side of the road.

Check-in was quick and our room was clean and tidy.

We had a private dinner in one of their restaurants with the chef's menu. While the food was okay, it was very bland and only two dishes out of eight were to our taste. The waitress also missed dishes in our menu and we had to remind her.

We had just come from Furano and wanted to cut open a melon that we had purchased at the farmer's market. Keep in mind, we've done this our entire trip and every hotel has brought up knives and plates for us.

We called reception at around 11 pm and we asked for some utensils. The guy on the phone simply said "No." Unclear, we went down to the reception in our pyjamas and asked again. At this time we were greeted by a burly Japanese man (we were two girls) who crossed his arms and shouted, "No English, no service."

So we then asked another man who was at the reception, and he proceeded to say yes to my demand only to chase us down in the elevator and tell me no. Throughout this entire process, I still didn't understand why it was so difficult to bring me a butter knife.

He even told me that there was not a single knife in the entire hotel.

I suggested that perhaps they could cut it for us, but I was refused too.

I've been to various parts of Japan and stayed in numerous different hotels all over the country and never have I been treated with such disrespect. I would certainly never expect that from a Japanese operated hotel. Even if, for some reason, they couldn't give us a knife, they still didn't have the right to treat us like aliens.

If you want to refuse foreign guests, please say so on your website/booking sites/ review sites.
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Date of stay: June 2018
3.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Just don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YKim wrote a review May 2012
Singapore, Singapore364 contributions125 helpful votes
4.0 of 5 bubbles
Stayed a night in this smallish onsen hotel with my family of 4adults.
It was a Saturday night and rates are higher at almost 12000yen per person inclusive of course dinner and buffet breakfast and a 40mins private bath.

This place is unlike the big onsen hotels which caters to noisy tour groups.
The service in this place is top notch.
The reception starts as soon as you get off your car in the smallish car park opposite the hotel entrance.
The hotel staff has a name list with the names of the guests booked for the day and will checked your names against the list.
Someone will then help you with your luggage and yet another personnel will be assigned to check you in in the lounge area.
You will be asked to sit in the lounge area and the checkin procedures will be done there after hot tea is served.
Then the same personnel who checked you in will lead you to your room showing you the hotel failities along the way.
The only minus against this hotel is that the standard Japanese rooms does not have a bathroom.
There was a toilet with all the high tech gadget and a sink area but no bathtub or shower.
We had to take our bath in the public onsen area which wasn't a problem because we much prefer the wider public bathing area.
If you are shy, perhaps book a higher category room with inroom private bath.
Dinner consists of a few courses. I remembered an appetizer of cold noodles, then sashimi and some stewed Japanese daikon. There was also a seafood hotpot and a choice of 4 grilled main course that everyone gets to choose one. The choices include either chicken, pork, grilled flat fish and another kind of bony fish.
Since there were 4 of us, we chose one of each so we could try all the dishes but all of us agree that we like the grilled flat fish best.
Breakfast was buffet style with western and Japanese selection. We like the breakfasts better.
It gets crowded later in the morning and we noticed that some people had to queue for a table.
They hotel emphasize on relaxation. Free massage chairs on the second floor and there is a lounge area on every floor with newspapers, magazines, coffee and tea machines where you can help yourselves to.
Our private bath included in the package was also on the same floor as our room. I think every guest room floor has one.
There was a toilet and a dressing room and sink in the private bath.
Leading off the dressing room is the washing area with a big wooden spa tub.
Although the windows can be opened when you take your bath, the view wasn't great and I suspect there's also not much privacy because people from the opposite buildings can look into the bathroom.
I would recommend this hotel if you like personalize service and definitely no noisy tour groups.
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Date of stay: May 2012
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Get a higher category room if you need your private bathroom.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 第一寶亭留グループ, 広報担当マネージャー at Jozankei Daiichi Hotel Suizantei
Responded 19 May 2015
この度はご宿泊いただき、誠にありがとうございます。 当スタッフに対してお褒めの言葉を頂戴し、大変恐縮でございます。 とても励みになります。ありがとうございます。 是非またお越しいただける日を従業員一同、心よりお待ち申し上げます。
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trisha C wrote a review Jul 2018
United States162 contributions160 helpful votes
5.0 of 5 bubbles
My husband and I spent two nights in a private onsen room (#718). As neither of us speak Japanese, I had a friend help us make our room reservation, arrange for us to take the shuttle, as well as chose our meal plan - we chose the standard 'plum' course based on on-line photos. From reading previous reviews, I didn't expect staff to be able to speak a lot of English, but having lived in Asia for the past 4+ years, I find that we can usually get by with a translation app, and a little bit of patience.

As we missed the afternoon shuttle from Sapporo to the hotel, we managed to take the bus to Jozankei. It stops right in front of the hotel, so that was a plus! Upon arrival, there was an English speaking staff that was able to communicate all the information to us without any issues. We have visited a ryokan in Hakone area before, so were familiar with overall 'rules and procedures'. I would say if it's your first time to a ryokan, do some on-line research if you don't speak Japanese to avoid doing anything out of the norm.

Meal time was a bit trickier, as on the first evening the lady serving us did not speak any English; however, as it was a set menu and we have no allergies, we figured we'd just try everything. At following meal times we did end up with an English speaking server who was able to tell us what we were eating. Presentation of food was beautiful, and although ryokan food is not always our favorite, everything was of good quality. .

We popped into the private outdoor onsen one evening, but found that what we enjoyed the most was our in-room onsen. We could open the windows in that room without an issue, and on one of the days it snowed which made it completely picturesque.

In the evenings for a change of environment, we'd go to the lobby level lounge/bar area. There, you can enjoy a selection of teas, coffee, and small cakes. There is a super friendly bartender who speaks a little bit of English and makes great martinis!

As one other reviewer mentioned, getting from hotel shuttle drop-off point in Sapporo to the train station that goes outbound to the airport can be a bit tricky. Give yourself some time to get lost...

We had a very pleasant stay here, and highly recommend. As long as you are open to not having a fluent English speaking staff, and going with the flow when you can't communicate details, you will have a very relaxing stay.
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Date of stay: April 2018
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Private in-room onsen #718 was spacious and quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jhkim wrote a review May 2018
Seoul, South Korea36 contributions41 helpful votes
1.0 of 5 bubbles
This is one of the better hotels in Jozankei and I gladly paid the extra for it.
However, staying at this hotel was the worst hotel experience ever.

First of all, I booked a non-smoking room 4 months in advance and via a booking agency, I made a separate request for non-smoking room. Also before I finalized my booking, I did my homework and went to the hotel’s website and checked the room type very carefully (well…this hotel has 17 different room types and only 5 of them are non-smoking) and made sure that I was booking the non-smoking room.

When I checked in, they assigned me a smoking room and the smelt really really bad. Despite that I left the large window open for the entire afternoon and evening and had an air purifier at full power, I woke up in the middle of the night and had to open the window again and leave it open throughout the night.

As soon as I went into the room, I asked for a room change and the hotel asked for an upgrade fee of 9,000 Yen (about $90). At first I was willing to pay extra and I asked if I could check the non-smoking room first and then decide, the hotel refused to do so. The hotel asked me to pay first and only then they could show me the room. At that point, I just gave up the room change. Of course the hotel did not do anything about the smell that I mentioned earlier.

Later that day after checking all the emails and booking details, I realized that I indeed booked a non-smoking room, so I tried again at the front desk to verify the fact that I booked a non-smoking room and pointed out (by showing pictures) that the room that I was assigned to was different from the one that I booked. However, the hotel manager kept saying that the booking agency did not request for a non-smoking room and blamed everything to the booking agency.

To make it worse, this hotel does not speak English. The person who speaks the best English does not even understand the word ‘decide.’ Luckily, I was able to speak a little Japanese and had a translation app to help me out.

Last, the service mind at this hotel is non-existent. As I was having a bit of trouble communicating with the hotel staff regarding the room change, I asked for another staff who speaks better English. I did not mean to be rude and I think my request was a reasonable one since this hotel is not a small boutique ryokan with a few rooms. This hotel has 60 rooms!! However, I guess the staff was rather offended by my request and she just snapped. Ever since, she was giving me this attitude throughout the dinner (well…we has Japanese Kaiseki Dinner and she was serving us since she was the only one who speaks English at the hotel) and refused to communicate in English and kept using Japanese.

I had a very strong feeling that this hotel neither cares nor wants foreign tourists at their place.
Please avoid this hotel, especially if you are a foreigner like I am.
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Date of stay: May 2018
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dav wrote a review Jul 2017
Singapore, Singapore16 contributions21 helpful votes
5.0 of 5 bubbles
Great hotel to go relax. Wonderful rooms, great food and a wonderful bar.

The rooms are large and comfy, and the private bath was fantastic with hot springs water piped in.

Spend a bit extra on the dinner - it's worth it, and the alcohol suggestions make a great accompaniment to the meal.
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Date of stay: June 2017
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: If your budget stretches, get a room with a private bath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalene L asked a question Sept 2017
Singapore, Singapore1 contribution
Hi, Can the private bath be reserved for couple ? and how much ? thank you
Answer from Sasithara S
Metro Manila, Philippines8 contributions3 helpful votes
hello... we actually booked the room that has onsen inside our room. There is a private bath for couple/family that you can make reservation. However, I have no idea how much it cost. Kindly email the hotel for reservation and price inquiry. Thank you 😊
Answer from Simon C
Hong Kong, China329 contributions59 helpful votes
Dinner will be served in a semi-private dining room
Jeremy T wrote a tip Jun 2023
7 contributions
5.0 of 5 bubbles
"Need to drive here or take the free shuttle from Sapporo or Odori station."
Read full review
808sasaki wrote a tip Feb 2023
Honolulu, Hawaii7 contributions7 helpful votes
5.0 of 5 bubbles
"Limited neighboring dining options."
Read full review
Wutosama wrote a tip May 2019
Sydney, Australia41 contributions23 helpful votes
5.0 of 5 bubbles
"Rooms with private Onsen bathing a must, ask for a mountain or snow view in Winter and Early Spring!"
Read full review
Alpha A wrote a tip Nov 2018
Singapore, Singapore109 contributions40 helpful votes
3.0 of 5 bubbles
"Japanese room would be the idea option"
Read full review
Charlene C wrote a tip Aug 2018
1 contribution5 helpful votes
1.0 of 5 bubbles
"Just don't stay here"
Read full review
Not the right property for you?
There are more places to choose from in the Sapporo area.
PRICE RANGE
S$351 - S$497 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoSapporoJouzankei Onsen
NUMBER OF ROOMS
60
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JOZANKEI DAIICHI HOTEL SUIZANTEI: UPDATED 2024 Reviews, Price Comparison and 582 Photos (Sapporo, Hokkaido) - Tripadvisor

Frequently Asked Questions about Jozankei Daiichi Hotel Suizantei
Which popular attractions are close to Jozankei Daiichi Hotel Suizantei?
Nearby attractions include Futami Suspension Bridge (0.5 km), Jozan Gensen Park (0.3 km), and Iwato Kannondo (0.1 km).
What are some of the property amenities at Jozankei Daiichi Hotel Suizantei?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
Which room amenities are available at Jozankei Daiichi Hotel Suizantei?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Jozankei Daiichi Hotel Suizantei?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Jozankei Daiichi Hotel Suizantei?
Yes, free parking is available to guests.
What are some restaurants close to Jozankei Daiichi Hotel Suizantei?
Conveniently located restaurants include Fresh Soba Koyotei, Kokoro No Sato Morino Bettei, and J Glacee.
Are there opportunities to exercise at Jozankei Daiichi Hotel Suizantei?
Yes, guests have access to a sauna during their stay.
Which languages are spoken by the staff at Jozankei Daiichi Hotel Suizantei?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Jozankei Daiichi Hotel Suizantei?
Many travellers enjoy visiting Hokkaido Jingu (15.3 km), Former Residence of Kuroiwa Family (8.6 km), and Arishima Takeo's Old House (14.8 km).
Does Jozankei Daiichi Hotel Suizantei have any great views?
Yes, guests often enjoy the mountain view available here.
Is Jozankei Daiichi Hotel Suizantei accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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