Cross Hotel Sapporo

Cross Hotel Sapporo

ホテルのレストランでランチです
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Room & Suite (366)
Cross Hotel Sapporo
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About

4.5
#8 of 168 hotels in Sapporo
4.4 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value

See why so many travellers make Cross Hotel Sapporo their hotel of choice when visiting Chuo. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travellers like you.

Nearby landmarks such as Sitatte Sapporo (0.1 mi) and Akapla (0.2 mi) make Cross Hotel Sapporo a great place to stay when visiting Chuo.

Rooms at Cross Hotel Sapporo offer a flat screen TV, a refrigerator, and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.

24 hour front desk, a concierge, and 24 hour check-in are some of the conveniences offered at this hotel. A hot tub and an on-site restaurant will also help to make your stay even more special. If you are driving to Cross Hotel Sapporo, parking is available.

Travellers looking to enjoy some oyster can head to Seafood Buffet Restaurant Nanda, Suage Honten, or Kaisensumiyaki Daiakkeshi. Otherwise, you may want to check out a diner such as Hokkaidocho Chika dining or Burger Restaurant Hokkaido Village.

If you’re looking for something to do, Sapporo Underground Pedestrian Space (0.1 mi), Tea Ceremony Ren (0.4 mi), and Clock Tower (Tokei-dai) (0.1 mi) are a nice way to spend some time, and they are all within walking distance of Cross Hotel Sapporo.

At Cross Hotel Sapporo, your comfort and satisfaction come first, and they look forward to welcoming you to Chuo.

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Pushchairs
Taxi service
24-hour security
Baggage storage
24-hour check-in
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Vending machine
Concierge
Currency exchange
Non-smoking hotel
Shared bathroom
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air purifier
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Wardrobe / wardrobe
Clothes rack
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Boutique
Trendy
Languages Spoken
English, Japanese
Hotel links
Special Price:20% off room rate

Location

2-23 Kita 2 Jo Nishi, Chuo-Ku, Sapporo 060-0002 Hokkaido
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Okadama Airport
New Chitose Airport
40.6 km
See all flights
Sapporo
4 minSapporo Municipal Subway
1,510Review28Q+A54Room tips
Traveller rating
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Time of year
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Detailed Reviews
P S L wrote a review Jun 2023
Quezon City, Philippines
Hotel's Favourite
5.0 of 5 bubbles
Centrally located, 350 meters to Sapporo Station. Sapporo Clock Tower is a just a block away and lots of shopping and dining options. Staff are all accommodating and always smiling. The room is of typical Japanese size but I love how practical the toilet set up is - shower and washroom os separate from the toilet. Housekeeping is superb as well, clean sheets everyday. Most of all I love the crisp, refreshing scent of the hotel. Highly recommended and I will definitely come back.
Read more
Date of stay: June 2023Trip type: Travelled with family
Room Tip: Elevator always stops at the 2nd floor where the reception is. And during your stay, try the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CROSS HOTEL SAPPORO, 支配人 at Cross Hotel Sapporo
Responded 19 Jun 2023
Thank you very much for staying at Cross Hotel Sapporo. We sincerely appreciate your review as well. We hope you had a relaxing time during your stay. Based on the feedback you provided, our staff will continue to strive to provide even more satisfying services to all our guests. We sincerely look forward to welcoming you back again in the future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
angel0bj wrote a review Mar 2020
Singapore, Singapore
5.0 of 5 bubbles
Cross hotel was our first stop of our 10 day Hokkaido trip. Chose it mainly due to location as it’s just a short 7-8 mins walk from Sapporo Station. Check in was a breeze and room was ready when we were there at 2pm. We booked the deluxe twin room which comes with a sofa bed. Room is a little tight typical of Japanese hotel but sufficient for our family of 4. What I love most about the room was the coffee grinder and coffee beans! I’m a coffee addict so grinding and brewing your own coffee every morning is a good wake me up. Onsen is on the top floor, not huge but good size, outdoor is just a small pool. Vanity area is equipped with Dyson hair dryer! Breakfast was optional and we didn’t opt for it since there’s plenty of choices around. The yakitori restaurant just outside the hotel is a must try! Reasonably priced and super yummy! Be prepared to wait though, limited seats inside. Very pleasant stay overall.
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristine N wrote a review Feb 2020
Rozelle
5.0 of 5 bubbles
We spent 2 nights here for the snow festival. A lovely stay. The staff were helpful and friendly. As with all foreign countries, language can be fun but they try to help as much as possible just like I always find the Japanese, so wiling to help tourists. The onsen is great and the view amazing particularly if snowing as it has an outside open roof. The cross, higher floors are great (roomy by Japanese standards) and we enjoyed the free bar at 4pm before venturing out for dinner. A great location and close to everything. If looking for any ski gear we found the Sapporo Factory which is only a 10 min walk and a great selection of outdoor gear.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iritv wrote a review Jun 2023
New York City, New York
2.0 of 5 bubbles
We highly appreciate the cross hotel in Kyoto and that led us to choose the same hotel in Sapporo. BUT…. it was a real disappointment.
The big disappointment first and for most is the breakfast. Unbelievable… we came more than one hour before the ending time of breakfast. (Before 09:00 o’clock) there was almost nothing to eat. Everything was empty. You would expect the employees to bring more food from the kitchen but instead they were busy cleaning as if they are about to close the restaurant.
We were two, we put our bags and coats on the chairs and I called one of the waitresses and ask her for at least some forks and knives etc… she “did us a favor” and brought a set for one person… really? Are we expected to share the one fork and knife that you gave us?…
The yogurt left over that was there, looked and felt so liquid and tasteless like water.,,
And more and more can be said about the breakfast.
As for the amenities for the bathroom or the Onsen: they are being kept near the reception as if they are watching what you’ll take. Nothing of those items are being put in the room’s bathroom so you skyways need to go to the reception to take them. I would e
Think that a 4 star hotel will be more generous.
Last but not least; the location. We thought it would make sense to be near the Sapporo station but we found ourselves most of the time spending in the area of the Odori park and south of there. So actually it would make much more sense getting an hotel closer to the Odori part or south of it.
One other thing to add: the elevators are extremely slow. Good that they have chairs near the elevators so that you can sit and wait for them.
So all in all, we expect much much more from a four star hotel. (Like cross hotel in Kyoto for example)
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CROSS HOTEL SAPPORO, 支配人 at Cross Hotel Sapporo
Responded 6 Jul 2023
Thank you very much for choosing to stay at Cross Hotel Sapporo. Despite the fact that you chose our hotel from among many others, we sincerely apologize for the inconvenience caused regarding breakfast. We deeply regret that we disappointed you during the important start of your day, and we acknowledge that our staff's response lacked consideration towards you. We have already shared this incident with the relevant departments and will strive to improve to ensure that such a situation does not occur again. Once again, we sincerely apologize for the inconvenience caused to you.
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Salena K wrote a review Feb 2024
Kuala Lumpur, Malaysia
3.0 of 5 bubbles
We stayed at Cross Hotel Kyoto and based on that stay, we booked the Sapporo branch. I really really wanted to like this hotel; however, it was a disappointment. our room was too small - compared to the Cross Kyoto. hardly any space to unpack. Not even a desk. Bathroom was just ok. The lobby is not charming or even that comfortable. The breakfast buffet is not as good as Kyoto, just ok - and not always replenished efficiently. We booked the “meet lounge” package which means you have access to a “club floor” concept. The variety or choice of food was a bit “stingy” and the meet lounge is locked until 3pm daily. It’s not worth the extra money and perhaps that was my biggest mistake.
The indoor and small outdoor onsen was very good and they had a high number of Dyson hairdryers. In fact, the onsen facilities was the best feature for me. The staff were polite and helpful. The location is half way between Odori park and Sapporo station, with a family mart close by. I apologise, I wish I could say nicer things.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CROSS HOTEL SAPPORO, 支配人 at Cross Hotel Sapporo
Responded 1 Mar 2024
Thank you very much for staying at Cross Hotel Sapporo. We are very honored that you have chosen our hotel for your stay in Sapporo, as you have also stayed at the Cross Hotel Kyoto. However, we are sorry to hear that you were not satisfied with your stay and that we let you down. Based on your valuable feedback, we will continue to work with all of our staff to provide you with services that will satisfy you even more. We sincerely look forward to welcoming you again. Again, thank you very much for taking time out of your busy schedule to write this message.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Neil Whitcombe wrote a review Sept 2020
Mirfield, United Kingdom
+1
4.0 of 5 bubbles
This is a lovely Japanese style hotel only about five minutes or so walk from the main JR Sapporo railway station. The hotel is clean and the breakfasts were good, it also has separate male and female onsen/baths, which is a great way to relax. Very nice hotel to stay at if you are planning to visit Sapporo in the future, and I would certainly recommend it.
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Date of stay: January 2020
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SAPPORO CROSS HOTEL, General Manager at Cross Hotel Sapporo
Responded 4 Sept 2020
Dear Mr/Ms neilwJ2510MB, Thank you for your great feedback. We are so glad you enjoyed our Breakfasts with new year special menu. We look forward to welcoming you back.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TheDoor_isopen wrote a review Jul 2023
Tuggeranong, Australia
2.0 of 5 bubbles
The good: we only stayed 2 nights.

The not so good: Check-in took forever. No English was spoken. Regrettably, I paid for our rooms before we saw them. They were on the 5th floor which had a foul cigarette smoke odour - probably from the smoking floor below. The bed had a great big thick quilt, and housekeeping had no alternatives, for the middle of summer. There’s no flat sheet.

The list goes on. The tired and scuffed decor, the dark walls in the corridors, the poor recommendation and directions for dinner at a location that could not be found, and the fact that the lift still stops at level 2, for no reason, an irritation which has been highlighted by other guests, over the years.

The breakfast was way overpriced but the most disappointing aspect of the stay was that I chose the hotel because it had a restaurant, and the restaurant was never open for dinner.

A poor show for a supposedly 4 star hotel.

I won’t be returning.
Read more
Date of stay: July 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Don’t stay on the 5th floor unless you like cigarette odour.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CROSS HOTEL SAPPORO, 支配人 at Cross Hotel Sapporo
Responded 14 Jul 2023
Thank you very much for choosing to stay at Cross Hotel Sapporo. We sincerely apologize for the disappointment you experienced during your stay, despite choosing our hotel among many others. Regarding the elevator, for security reasons, only guests with room access are able to reach the guest floors. During busy periods, this may cause some delays, and we apologize for any inconvenience caused. We appreciate your valuable feedback, and we will strive to provide better services based on your comments. Thank you for sharing your thoughts with us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew L wrote a review Feb 2020
5.0 of 5 bubbles
Recently stayed 5 nights at this hotel and second time in a Cross brand hotel.

Whole experience was seamless and efficient. Extra benefits as Hotels.com Silver member. Staff can speak English and will try their best to help even if challenging to find the right words.

The staff member who served us at check in was very friendly and greeted us daily when she is on duty.

Free Happy Hours Drinks and Onsen is a ++

Would definitely go with a Cross Branded Hotel in the future.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul7878 wrote a review Jul 2023
San Francisco, California
+1
5.0 of 5 bubbles
I stayed at this western-style hotel with typically small rooms in December. It’s nicely located halfway between the JR station and Odori subway stations. There are plenty of restaurants in the area and there are also one of each major convenience store chains too. You won’t get hungry. The staff didn’t speak much English, but I was able to get a few restaurant recommendations (although they turned out to be chains). Food was still good.

The hotel appears to be new. The lobby and lounge were spotless and showed very little sign of wear and tear. My room was large enough, but I didn’t spend much time there. Instead, I relaxed in lounge on the top floor and taking multiple baths. The public bath is next to the lounge.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CROSS HOTEL SAPPORO, 支配人 at Cross Hotel Sapporo
Responded 6 Jul 2023
Thank you very much for staying at Cross Hotel Sapporo. We sincerely appreciate your review as well. We hope you had a relaxing time during your stay. Based on the feedback you provided, our staff will continue to strive to provide even more satisfying services to all our guests. We sincerely look forward to welcoming you back again in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
winetravelfood2018 wrote a review Jan 2020
4.0 of 5 bubbles
The hotel is approx 10 minutes walk (few blocks away) from the Sapporo Station. It is also a few blocks away from the Sapporo tower and Odori Park. There're always plenty of restaurant choices around the area. The breakfast was decent with good selections. Room is clean and modern, and about typical size of any other average hotel room in Japan (typically smaller relative to western standards).
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Date of stay: August 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Tom B
Melbourne, Australia1,704 contribution274 helpful votes
From memory it is not far. The underground passage run alongside the subway along Ekimae Dori.
alicepgsg asked a question Sept 2018
Singapore, Singapore17 contributions
Hi, are there interconnecting rooms available in this hotel? Thanks.
Answer from Eric P
Pereira, Colombia144 contributions88 helpful votes
Not aware of this.
Ryanet asked a question May 2018
Hong Kong, China13 contributions
Any carpark available for customers? How is it charged?
Answer from Henson_8
USA443 contributions99 helpful votes
Hello, i am not sure if the hotel has a car park, never drove a car in Sapporo better contact the Hotel directly i am pretty sure they can give a suggestion for parking..
peacex asked a question Apr 2018
Singapore, Singapore417 contributions32 helpful votes
does anyone have the email for this hotel?
Answer from Yuri021986
Okinawa Prefecture, Japan226 contributions35 helpful votes
I'm sorry but I don't know the email. The hotel has the website in English and you are able to contact them through the page on the website. I guess they answer your questions by email.
dadioman wrote a tip Mar 2024
Atlanta, Georgia16 contributions4 helpful votes
5.0 of 5 bubbles
"Be sure to use both the indoor and outdoor pools."
Read full review
TheDoor_isopen wrote a tip Jul 2023
Tuggeranong, Australia2,891 contributions1,540 helpful vote
2.0 of 5 bubbles
"Don’t stay on the 5th floor unless you like cigarette odour."
Read full review
P S L wrote a tip Jun 2023
Quezon City, Philippines240 contributions105 helpful votes
5.0 of 5 bubbles
"Elevator always stops at the 2nd floor where the reception is. And during your stay, try the ONSEN exclusive to hotel guests."
Read full review
MAG wrote a tip Dec 2018
kuching6 contributions11 helpful votes
4.0 of 5 bubbles
"get room facing the sapporo tower"
Read full review
480wallace wrote a tip Oct 2018
San Mateo, California4 contributions9 helpful votes
4.0 of 5 bubbles
"Ask for higher floors"
Read full review
Not the right property for you?
There are more places to choose from in the Sapporo area.
PRICE RANGE
S$119 - S$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sapporo cross hotel
LOCATION
JapanHokkaidoSapporoSapporo Station
NUMBER OF ROOMS
181
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROSS HOTEL SAPPORO (S̶$̶3̶3̶8̶) S$131: UPDATED 2024 Reviews, Price Comparison and 986 Photos (Hokkaido) - Tripadvisor

Frequently Asked Questions about Cross Hotel Sapporo
Which popular attractions are close to Cross Hotel Sapporo?
Nearby attractions include Sapporo JR Tower Observatory T38 (0.5 km), Odori Park (0.4 km), and Sapporo Underground Pedestrian Space (0.2 km).
What are some of the property amenities at Cross Hotel Sapporo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Cross Hotel Sapporo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cross Hotel Sapporo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cross Hotel Sapporo?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Cross Hotel Sapporo?
Conveniently located restaurants include Ikina Izakaya Aiyo Kita-sanjo branch, Wagyu Shabu-shabu Sukiyaki Fujiyama, and Northern Brand Shop.
Is Cross Hotel Sapporo located near the city centre?
Yes, it is 0.2 km away from the centre of Sapporo.
Are any cleaning services offered at Cross Hotel Sapporo?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Cross Hotel Sapporo?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Cross Hotel Sapporo?
Many travellers enjoy visiting Hokkaido Jingu (3.8 km), Former Hokkaido Government Office Building (0.4 km), and Hoheikan (2.0 km).
Is Cross Hotel Sapporo accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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