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4.5
#1 of 168 hotels in Sapporo
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The greatest charm of lodges and cottages is the distance from the hustle and bustle of life, as well as the comfort of being in a place like home. UNWIND is a lifestyle hotel that creates the cozy atmosphere with its warm design and unique features, to unwind not only in the rooms but in the entire hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I am so glad I booked this hotel than my first pick near Sapporo Station. Unwind Hotel is located in the quiet side of Susukino near Nakajima Station, Nakijima Park and the Airport Bus in front of Vessel Inn take note that the last bus to Airport is at 11 AM. We got 2 Double room and the size is bigger than the Japanese standard. Breakfast was so good, delivered outside your room everyday. Small hotel with personal touch, not busy like bigger hotel with tour group. Yes, we will stay here again if visit Sapporo again.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:Avail the 5pm happy hour on the 10th floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from アンワインド ホテルアンドバー, 支配人 at UNWIND HOTEL & BAR SAPPORO
Responded 28 Jun 2023
Thank you very much for staying at our hotel. Our hotel is located 5 minutes from Nakajima Koen Subway Station. Buses to New Chitose Airport also run regularly from Nakajima Koen Station. Our staff is very happy to hear that you are satisfied with our rooms and breakfast service. We sincerely look forward to welcoming you again. UNWIND HOTEL＆BAR sapporo
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Family travellers with two big kids around 10 Length of stay: 7 days Location: around 6 minutes from Exit 2, Nakajima Koen station. If you have luggage, exit from Exit 1, as there is an elevator. Room: Family room with bunk bed for two kids. Relatively big in comparison with other hotels in Japan. Breakfast: They will deliver the breakfast to your room, consisting of bread, butter, packs of juice, and the soup of the day. Really loved the delicious soup; we still miss it to this day. Staff and service: Young and energetic, lovely and helpful. Some of the staff are fluent in English, which makes it easier for international travellers.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sapporou, マネージャー at UNWIND HOTEL & BAR SAPPORO
Responded 19 Jan 2020
Dear raymondt320, Thank you so much for staying with us and taking time to leave the wonderful review! We are thrilled to hear that you enjoyed your stay. We hope you come visit again sometimes soon! Cheers, Unwind Hotel & Bar
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The only thing we really didn't like was the soup at breakfast. Some reviewers obviously did like it, we did not. Otherwise the room was fine, the staff downstairs reasonably helpful - they don't know much about the local restaurants (Oosuke nearby is very good) - and most of the bar staff friendly and engaging although one poor chap was pretty clueless. A smile always helps. One of the city loop tramstops is a seven minute walk (make sure you have some change), there is a good laundromat next to an excellent dry cleaner on the same street (turn right out of the hotel, the tram stop is up the main road to the left, the cleaning shops to the right past a few cheaper restaurants). From memory it is about Y2000 taxi from the station to the hotel. We enjoyed the free glass of wine early evening and a single malt before bedtime at around Y1500 was a nice way to finish the day.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from アンワインド ホテルアンドバー, オーナー (小規模施設) at UNWIND HOTEL & BAR SAPPORO
Responded 18 Apr 2024
Thank you for your review. It is unfortunate that the soup wasn't to your liking. We have different varieties, so hopefully you can try another in the future. We will make a point in the future to be able to give more information about the local restaurants. We are glad you were able to find one to your liking! The bar staff will be glad to hear you had an enjoyable time there. Hopefully we can see you again in the future! Unwind Hotel and Bar Sapporo Front Desk Jason Daniel Sullivan
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A cosy boutique hotel that will bring a smile to your face. Friendly reception staff that is helpful and will assist you in whatever way they can to make your stay a little bit more pleasant.
Their breakfast is awesome! Looking forward to see what soup is available every morning is a delight. (Their breakfast comes to you in a nice rack with the soup in a thermos flask along side with some bread and juice at your doorstep).
Hotel is near to convenience stores and walkable distance to the shopping areas.
Only downside for me is the lack of a laundry room for my clothes. The hotel staff will provide detailed instruction to the laundromat nearby which closes at midnight.
Highly recommended if you are looking for a cosy boutique hotel that provides happy hour drinks from 5pm to 7pm.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip:No laundry room in hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from アンワインド ホテルアンドバー, オーナー (小規模施設) at UNWIND HOTEL & BAR SAPPORO
Responded 18 Apr 2024
We really appreciate your feedback! It is wonderful to hear that you found our staff service so helpful. The kitchen will be glad to hear you thought so highly of the breakfast, as well! Thank you for providing your thoughts on the laundry room situation. While it is not currently in our plans, we like to know in what other ways guests can be better served. Keep us in mind the next time you visit Sapporo! Unwind Hotel and Bar Sapporo Front Desk Jason Daniel Sullivan
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It's our 1st time staying at Unwind Sapporo. We stayed for 1 night, 24th Jan - 25th Jan 2023. It's a small, warm and cosy hotel with very friendly and accommodating staff. Rooms are small but it's expected in most hotels in Sapporo. The entire property is very clean and looks like its been newly renovated. We had to change our room to a Family Suite in order to accommodate our 3 large luggage! Although for a family of 3, the Twin bed bedroom would be enough. The room is cosy and comes with a kitchen area and a cute whistling kettle! :) Room comes with breakfast, which was really good. Breakfast was brought up and placed outside the door. Our breakfast that morning was Corn Potage with vegetables and potatoes, served with french bread and juices. It was so yummy! :) The Bar upstairs is a nice area. Wish we had more time to enjoy the Bar and a couple of drinks. As for the location, it's about 10 minutes by taxi to Sapporo Station. We wish we stayed a few more days to explore this little cosy hotel!
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip:If you have large luggages you will require a bigger room. We have 3 large luggages, we changed...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from アンワインド ホテルアンドバー, 支配人 at UNWIND HOTEL & BAR SAPPORO
Responded 9 Jun 2023
Thank you for staying at our hotel. Please come again when you have a chance. UNWIND HOTEL&BAR SAPPORO Sato
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The hotel concierge was the best. They helped me book taxis and restaurants in advance. Many hotels in Japan do not even call and check the restaurant to see if they have seats available., but this one did.
It is also cutely decorated, warm, near Nakajima park and has Hokkaido coffee and tea in the room. They also have a free Hokkaido wine happy hour.
Also, I recommend a table at Shimoyameteneizuru. It is nearby.
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip:Mine had a couch.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from アンワインド ホテルアンドバー, 支配人 at UNWIND HOTEL & BAR SAPPORO
Responded 9 Jun 2023
Thank you for staying at our hotel. Please come again when you have a chance. UNWIND HOTEL&BAR SAPPORO Sato
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Its a small cute hotel which cleverly make full use of avaipable space. Rooms is very nice and cosy. Small spaces are fully and nicely utilise which make the whole rrom ambience even cosier. Their bunk-bed bacome my 5yrs old play area. Brekfast are in room so there is no buffet option. Parking is limited and have to be booked.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Parking area is limited and trickky. Best to informed hotel if you are driving and required...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from アンワインド ホテルアンドバー, オーナー (小規模施設) at UNWIND HOTEL & BAR SAPPORO
Responded 1 Jun 2024
Thanks for taking the time to review our hotel. We are glad to hear you had an enjoyable experience during your time with us. Please keep us in mind the next time you are visiting Sapporo!
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The hotel itself is good, and it’s in a great location. However, the staff is incredibly rude. It seems like the accommodations are just for show. The lobby fireplace isn’t meant for actual warming and gathering and the staff make it clear. Our family gathered to warm after exploring the Snow Festival, only to have the receptionist purposely lock the front doors open so we would freeze and move.
This was just one of several instances of poor customer service.
Customer service is nonexistent at this hotel. It’s unfortunate because it has the potential to be a wonderful hotel.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sapporou, フロント オフィス マネージャー at UNWIND HOTEL & BAR SAPPORO
Responded 9 Feb 2020
Dear ErikaBTraveling , Thank you very much for staying at Unwind Hotel&Bar. I'm really surprised that is how you felt at this moment. Opening the doors had absolutely no rude intentions. In order for the fireplace to not smoke up the entire room, doors need to be opened for a short time. As soon as the fire pit is warm and that the smoke starts to rise through the chimney, we close the doors. It is sometimes -6 degrees Celsius outside, believe that we also wish these doors closed as soon as possible. But this is something we have to do everyday in order to keep the fireplace warm for everyone. We hope for your understanding.
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I recently stayed at the Unwind hotel in Japan, and it was a wonderful experience by all standards. From the moment I arrived, I felt warmly welcomed by the friendly and professional staff. The room was elegant and comfortable, and offered a stunning view of Nakajima park
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from アンワインド ホテルアンドバー, オーナー (小規模施設) at UNWIND HOTEL & BAR SAPPORO
Responded 3 weeks ago
Thank you for staying at UNWIND HOTEL & BAR Sapporo the other day! We are honored to receive such a positive review. Please come and enjoy winter in Sapporo again! thank you very much!
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My stay for 3 days 2 nights in that hotel , book 2 family size room which can fit 8 people in total. I hv only 2 people per room during the stay . But the staff , name Shinji oba request me to pay extra penalty for each room as the the booking is for 1 person per room only . Told him unlike Japanese website like rakuten , agoda only stated what's the max occupancy per room instead of adding guest each by each , argue with him for so long , even show my hotel voucher to him but he never didn't to what I said. End up I told him why didn't he make an email to agoda first , and if I am wrong , ask me for money tmw. I even talk to that Shinji oba senior to explain. And he agree thats might be the situation. Eventually found out its the guy shinji and hotel mistake. But nonetheless that guy Shinji never apologize and not even a word sorry. Worst worst Japanese staff and most rude japanese I ever met in my life. Very disappointed .
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Date of stay: February 2017Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded 15 Feb 2017
Thank you very much for staying at UNWIND. We deeply apologize for the misunderstanding that arose during your stay. Please allow us to take this opportunity to update the situation. As a result, we are afraid to say that Agoda made it clear that your reservation was in fact not correct in terms of fewer guests. It was arisen due to very confusing booking system of Agoda. At Agoda, their room search result always shows the room prices for one adult whatever the adults are in your search. Apparently, you searched for 4 adults correctly in fact, but the search result showed one adult options too. And you chose two rooms for one adults each. Moreover, it is not easy to check how many guests you actually booked on the voucher. This would be why you were unable to recognize the incorrect occupancy and neither did us. Based on the information available at the time, I asked you to pay the extra person fee of 3,000 yen per person (not a Penalty Fee). However, we should have recognized this kind of cases so that we could point out what is incorrect and how the situation arose. Again, we deeply apologize for any confusions and if we made you feel uncomfortable in any way. We will continue to make efforts to improve our front operations. We look forward to your stay again. Shinji Oba Manager UNWIND Hotel & Bar
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Hi, sorry for the very late reply. There is only one bus in the morning leaving at 11:00 AM.
Walking from the hotel to the bus stop is mostly flat and easy even with luggages.
Did not drive so parking was not an issue during our stay. Remember seeing a few cars parked nearby - not sure if they were cars belonging to guests or staff.
There are more places to choose from in the Sapporo area.
PRICE RANGE
S$95 - S$207 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoSapporo
NUMBER OF ROOMS
47
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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