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4.5
#7 of 168 hotels in Sapporo
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Mercure Sapporo is the Mid-scale hotel for business trips or leisure The Mercure Sapporo enjoys a location in the popular entertainment district of Susukino, renowned for its many bars and restaurants. Offering easy access to the Sapporo ski resorts and attractions such as the Clock Tower and Sapporo TV Tower, this hotel has it all, including a shopping mall within the building! Featuring 285 rooms equipped with complimentary Internet access, plus a French restaurant and conferencing facilities, the Mercure Hotel Sapporo is ideal for both business and leisure.Located in Sapporo, Hokkaido- Fifth largest city in Japan by population - Famous for its cuisine, such as Miso Ramen, Seafood, and Jingiskan.- Point of interest, such as TV Tower, Tokei-dai, and Beer Museum
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French, Chinese, Japanese and 1 more
Location
2-2-4 Minami 4 Jo Nishi, Chuo-Ku, Sapporo 064-0804 Hokkaido
Name/address in local language
Mercure Sapporo
1,561 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Very nice hotel with kind and friendly staff. We were upgraded to a premiere room, which was much appreciated. Our room (1502) was very stylish and spacious. It was extremely comfortable with good lighting, a nice table and comfy chairs. Bed and pillows (both soft and hard) were excellent. WIFI was very fast and there was a security safe and a bar fridge. There was a USB charger station next to the bed, which was very handy. The Air Con was set in heating mode and worked well (especially as it was snowing outside). Bathroom and shower were very good. Excellent views from the large window. The hotel was a short walk to the Green subway, which was just two stops away from the JR main station. There was also a shuttle bus to the JR station. The room also had a complementary mobile phone with WIFI hotspot that we could use. It was fantastic and allowed us to make free local calls. Really a great idea. Toilet paper seemed a bit thin and flimsy but this may be part of the eco-planning.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureHotelSapporo, 副総支配人 at Mercure Sapporo
Responded 20 Jan 2020
Dear AlexMaz Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that you were amazed with our location. We are happy to hear you were able to make the most out of your vacation here in Sapporo! We very much appreciate your understanding of the toilet paper we use here. Although it maybe not be much, we are trying to do our part to help our environment. We are all grateful that you enjoyed the upgrade and the amenities that came along with it. We hope to see again soon when you are in town again! If you have any questions or concerns, please feel free to contact us any time! Sincerely, Christopher Carthel Executive Assistant Manager Mercure Sapporo
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Stayd here from Dec. 31, 2019 until Jan. 6, 2020, got a quad room with breakfast for the four us, The location of the hotel is perfect, you go out, turn left and one block after is the main street with Don Quijote, Mitsukoshi, train station, and restaurants aboudn in every corner or street. Even the catholic church cathedral is "walkable" on a not so cold day. The hotel on the other hand well I love the room of which the windows can be partially opened, this way during winter you can mix the heater and the cold air from the outside and it does not get dry, the breakfast buffet is good but it can use some changes on a regular basis, meaning a change in the food selections, ate here for 6 mornings and it was basically the same, but I cannot complain, staff very kind and friendly and accommodating, and maybe the TV channels could add some English selections, would definitely come back here
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureHotelSapporo, Guest Experience Supervisor at Mercure Sapporo
Responded 15 Jan 2020
Dear Benison C Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that you satisfied our location. Secondly, we are sorry that your some of experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo
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Stay here for 3 nights for snow festival. As an Accor gold member, i was upgraded into higher room on the top floor and received early-check in. The room is spacious and has bigger space that other Japanese brand chain hotel. Breakfast was generous and tasty especially grilled fish that is so fresh. The amenities provided have high quality. The hotel is located near Susukino station which is 2 stations away from Sapporo, you can either take subway or walk through underground walkway or you could take shuttle bus from JR sapporo that i wish hotel inform me before my arrival.
I would definitely comeback to this hotel next time i visited Sapporo.
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Date of stay: February 2020
Value
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Room Tip:Room on the main road side give you a view of the city
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureHotelSapporo, マネージャー at Mercure Sapporo
Responded 17 Feb 2020
Dear Pongpol M Thank you so much for taking the time to share your experience. It is fantastic to hear that you enjoyed your stay. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you for your loyalty again, and we hope your next visit will be as pleasant as the previous one. If you have any other questions or comments, please feel free to contact us anytime as you are our loyalty member. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo
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Stayed in the Mercure for a week while I attended business meetings in Sapporo in Oct 2022. I booked an Executive Room, so I cannot comment on a standard room. The room was excellent and larger than many Japanese hotel "executive" rooms and well soundproofed. The room was well equipped with a good-sized desk, quality drip-filter coffee machine, separate electric kettle, and refrigerator, with good WiFi for all of my devices. The staff were wonderful and easily able to handle my total lack of Japanese language skills and I thoroughly enjoyed the breakfast buffet. The Mercure is less than 2 blocks from the Susukino tram stop in the middle of the entertainment district, which was great for my daily travel to my meetings. In all, a very pleasant stay.
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Date of stay: October 2022
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Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Executive Room on the top floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nakayama Hidemi, 支配人 at Mercure Sapporo
Responded 6 Oct 2022
Dear Mr.David We are happy to receive feedback from you and we hope that you enjoyed your stay here at the Mercure Sapporo. It was an honor to read your review of your experience staying with us. The great reviews we receive from our customers are the best encouragement for our staff. We will continue to improve our services so that our customers will be satisfied. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Mercure Sapporo Guest Experience Team
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・Mercure Sapporo is situated in Susukino downtown, easily access from/to busy streets and Sapporo station. ・Employees are polite, precisely reacts for customer's request.(c.f. any queries, issuing receipts, etc.) ・The room is comfortable and kept clean, however the light in the room is a little gloomy at evening. ・In breakfast, we have only Occidental/Japanese plate(due to COVID19 there was not buffet), but you can have some option and each of them are so yummy. ・Upgraded to the Deluxe room at that time, too large for single, but I enjoyed the superior relaxing time. "Iyayraykere"(Aynu itak, in English:Thank you so much)
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Date of stay: August 2020
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidemi Nakayama, General Manager at Mercure Sapporo
Responded 22 Sept 2020
Dear Ymorooka, Thank you for choosing to stay at the Mercure hotel Sapporo and proving us with your honest feedback. We are pleased and happy to hear your feedback regarding your stay and have informed our staff of your comments. Our food and beverage staff are happy to hear that you enjoyed the breakfast options and we are sorry for the inconvenience for not providing buffet breakfast services. We thank you for understanding and co-operation with our service changes due to the COVID19 prevention system. if there other feedback you have regarding the hotel and services, please to inform us as we strive to improve our services. We look forward to the next time you choose to stay here in the Mercure Hotel Sapporo. Best regards, Front office receptionist Bao.S
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This hotel lobby locates on the 3rd floor with restaurant serving breakfast buffet with both japanses style and western style and desserts , ice cream . Hotel rooms are very spacious as compared to its counterpart . Disposable vanity kits, toothbrush, combs are made of recycled products .
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Date of stay: April 2023Trip type: Travelled with friends
Room Tip:Rood access by guest keycards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nakayama Hidemi, 支配人 at Mercure Sapporo
Responded 5 May 2023
Dear jajavalB, We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we are delighted to hear that you have enjoyed your stay with us and we all here at the Mercure Sapporo look forward to see you again in the near future. Sincerely, Quality Assurance Team Mercure Sapporo
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I have been visiting the Mercure Sapporo Hotel for 10 years during my family trips to Sapporo. The rooms have always been tidy and spacious, which I appreciate. I also like the privilege room type with its free mini bar.
The breakfast buffet offers delicious Hokkaido foods and ingredients. Although there is a good variety, I wish they had more premium food options like seafood sashimi.
During my last trip, there was a problem with my request to stay in the same room for the entire 6-night stay, which I had communicated two months in advance. When I arrived, they informed me that I would have to change rooms on the 4th night. I expressed my disappointment, but they were able to find an alternative solution.
I was impressed by their attentive response in resolving the issue, and I want to thank them for their thoughtful gestures.
In the end, despite the initial hiccup, the hotel's exemplary customer service and their desire to take care of their guests made the experience better. I left the hotel feeling confident in recommending it to others.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Susukino is a wonderful place to stay, from day to night. One of the great things about it is you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nakayama Hidemi, 支配人 at Mercure Sapporo
Responded 15 Aug 2023
Dear LAMLAM13, We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. It was truly our honor to read your great comments. It has been a pleasure to reading the comments regarding your stay here and we have informed the staff of your kind comments, our staff will that take your comments to heart and feel motivated to strive to improve and provide better service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo
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Stay for 3 nites for the snow festival with 2 kids. They enjoy the snow. Breakfast was nice, they served ice cream in winter lol. You can open the window inside the room which was nice because can see the snow and get some fresh air. The room was nice and clean. Approx 25m2. Location is very close to odori park, susukino and subway. Mini market are just next door. Ramen alley is walking 5mins from the hotel. Is a must try.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureHotelSapporo, Front Staff at Mercure Sapporo
Responded 12 Feb 2020
Dear caeciliap7 Thank you for taking the time to share your experience and for choosing to stay at the Mercure Sapporo. We hope that you could enjoy travelling in Hokkaido during the best season for snow and ice festival. Once again, thank you for sharing your feedback. We look forward to welcome you soon again. Sincerely, Yoda Front Desk Mercure Sapporo
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We were all set to travel from Hawaii to Sapporo, Japan for the various annual Snow Festival ice sculptures in Hokkaido. It was a trip of a lifetime. However, with the concern over the unknown factors with how the Corona Virus might spread in early January, we decided to cancel the entire trip and stay home. Airline miles were redeposit back with no fees, and the Sapporo Mercure Hotel Susukino with Hotel Manager Dean Daniels, approved refunds for our 10 day hotel stay. Such understanding and compassion is much appreciated. Our next trip to Japan will be back to Sapporo and especially here at the Mercure Hotel Susukino! Again Aloha and Mahalo’s
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nakayama Hidemi, 支配人 at Mercure Sapporo
Responded 24 Feb 2020
Dear fongie808, Thank you for taking the time to tell us about your experience at the Mercure Sapporo. It’s really regrettable that you have had cancelled trip in Feb.2020. However, we are glad to hear that our hotel manager could help to approve refunds for our 10 day hotel stay although it's really a tough situation due to great majority booking have been cancelled. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. We look forward to seeing you at Mercure Sapporo as soon as possible and hope your next visit will be pleasant as you are expected. Sincerely, Shihomi Guest Experience Manager Mercure Sapporo
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Mercure Hotel Sapporo is perfectly located at the center (Susukino the entertainment district), near where the ice sculptures are, train station is closeby, restaurants are just around the area, its just perfect. The rooms are very spacious, the bed is comfortable and Thank you very much 'housekeeping' for keeping the room very clean! The staff - they are courteous and very helpful. I will definitely stay again in Mercure Sapporo.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureHotelSapporo, Front Staff at Mercure Sapporo
Responded 12 Feb 2020
Dear thecadiz Thank you for choosing to stay at Mercure Sapporo and for your warmest review to us! We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. We are sure that our team love to read this Thank you again and we look forward to welcoming you back to Mercure Sapporo in the very near future Sincerely, Yoda Front Desk Mercure Sapporo
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Jakarta, Indonesia436 contributions132 helpful votes
You need to cross the main road in front of hotel. To be precise ask the hotel staff they have the map of bus stop together with the timetable. Hope this will help
Just go to the bus counter at the airport, and you can buy tickets and they will show you on the map where to get off. As mentioned by Robert, the stop is near the hotel. You will see the hotel on your left just before the bus turns into a smaller lane, where the stop is located.
There are more places to choose from in the Sapporo area.
PRICE RANGE
S$95 - S$166 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoSapporo
NUMBER OF ROOMS
285
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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