Nice hotel In a great location and a lovely spa room. The beds are tremendous and staff are friendly. One thing I would say is if you are a westerner , the breakfast is quite different to what you are used to, but I guess it’s nice to try different things.
I got a injury by the hotel equipment (still i struggling spending the life by this). The issue itself came from equipment but care after the issue happened by hotel was quit terrible. A hotel staff "required" me to go hospital immediately and mandatory to get medical certificate for escalate issue in the hotel internally then I did it by my expense (in Japan, the certification is expensive because outside of health insurance). After I submitted certification to the hotel, they entered internal consideration about next action and how to compensate to victim (myself) and spend 3 week to just make answer to me. In the end, the answer said no compensate even certification expense that required by themselves. Actually I don't need to require money as a compensation like a troll for them because able to pay money by myself for cure but their attitude is extremely bad as a service provider and I totally disappointed them. I can say just waste a time during visit in Sapporo thanks to them. My Strong recommendation is YOU DON'T STAY THE HOTEL if you have any plan to come Sapporo and spend good time. (even Japanese person encountered this, more worse things should be happened for non-Japanese person)…
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