ANA Crowne Plaza Sapporo, an IHG hotel

ANA Crowne Plaza Sapporo, an IHG hotel

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Panorama at the ANA Crowne Plaza Sapporo
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About

3.5
#52 of 168 hotels in Sapporo
4.1 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Situated in Sapporo, one of the biggest cities in Japan, ANA Crowne Plaza Sapporo has been a landmark for luxury and relaxation coupled with the best of Japanese hospitality. Each of the 412 guest rooms features natural color toning and a comfortable interior, creating an exquisite environment for a pleasurable experience. ANA Crowne Plaza Sapporo features 18 banquet rooms of varying sizes to cater to any application. The unique sky banquet rooms on the 23rd and 24th floors and a Sapporo's largest authentic sukiya-style tatami room coupled with perfectly synchronized sound and lighting, aim to provide the perfect atmosphere for any event. Restaurants at ANA Crowne Plaza Sapporo aim to please even the most fastidious foodie with five different offerings bringing everything from Japanese cuisine to Teppanyaki to the table. Cafe Minamo provides the perfect getaway from the hustle and bustle of the outside world while guests can revel in the panorama at a sky lounge, Sapporo View.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Conference facilities
Massage
24-hour security
Baggage storage
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Rooftop bar
Banquet room
Meeting rooms
Salon
Concierge
Currency exchange
Shops
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Japanese
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

1-2-9 Nishi Kita 3-jo, Chuo-ku, Sapporo 060-0003 Hokkaido
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Okadama Airport
New Chitose Airport
40.6 km
See all flights
Sapporo
5 minSapporo Municipal Subway
1,200Review14Q+A44Room tips
Traveller rating
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Detailed Reviews
BigT71 wrote a review Feb 2020
Bangkok, Thailand
4.0 of 5 bubbles
we stayed twice on this trip and the first stay we were upgraded to a great room which was renovated, unfortunately on the return we were in an older room that was smaller and more cramped hence 4 stars and not 5. The service was very good, the hotel very comfortable however we did find the rooms a little hot. The hotel provided a fan which sorted that problem, We ate at the main restaurant one night and it was great and excellent value with a superb set menu at a very good price. We found the location very good and this is our preferred choice of hotel in Sapporo.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: try to get a renovated room. Expect small and cramped rooms at the more basic level.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACPSAPPORO, マネージャー at ANA Crowne Plaza Sapporo, an IHG hotel
Responded 7 Feb 2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service. Also thank you very much for your valuable comments. I will take over your feedback to the person in charge to improvement. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FengXueSG wrote a review May 2022
Singapore, Singapore
4.0 of 5 bubbles
Stayed two nights for a conference. Although it is two blocks away on the east from the main street that connects Sapporo station and Odori, the location is still very convenient: walking distance to Sapporo station and a subway entrance right around the corner. A 7-11 store is just across the street.
I got an upgrade to a bigger room with bathtub, but the space is still a bit crowded. No trouble for me as solo business travel. But if you travel with family and big suitcases, their standard rooms probably would not work.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RockyBubbles wrote a review Feb 2023
Brisbane, Australia
+1
3.0 of 5 bubbles
My wife and I stayed at the ANA Crowne Plaza Sapporo during the period 08 – 13 Feb 23. After catching the train from the New Chitose airport to Sapporo station, we walked from the station to the hotel, (about 10 minutes). On arrival at the hotel (2200h) we were very lucky to get in front of a large group who had just arrived on a bus tour. Check in was quick and easy and we made our way to our room.

The room was quite small, and the bathroom looked like it was installed after the room was completed, as it was built above the floor and you had to step up into it. I went back to reception and asked if there were any larger rooms available, “sorry the hotel is booked out” (Snow Festival). So, we just had to put up with it for the next 5 nights.

Due to the large number of people staying at the hotel, breakfast was quite crowded and on some days there was a short waiting time before we could be seated. This was managed very well by the staff. We found the toaster in the breakfast location to be a little weird. It was a small oven type machine that required a small amount of water to be placed in the top and the bread placed in the oven which took about two and a half minutes to cook, but in most cases required extra time to properly toast the bread. Why not use a conventional toaster like other hotels?

We visited the Sky Lounge couple of times, it wasn’t very impressive, yes, you can see the surrounding area but maybe because it was winter there wasn’t much to see. On the first visit to the lounge we were the only people there. The second time we visited, I asked if they had any peanuts. We were presented with a hand full of mixed peanuts and small rice crackers on a small plate and charged Y600. Should have just gone to the shop in the foyer and bought a packet for a lot less.

One of our main problems was communication. A lot of the staff that we spoke to did not understand English very well, which is to be expected. We used our Translate app on our phone a few times to get the message across and it worked well.

On the good side, the hotel is well located to transport, shopping facilities, relatively close to most of the tourist attractions and the staff are very helpful and friendly. If we were to stay there again I would make sure we book a bigger room.
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Date of stay: February 2023
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at ANA Crowne Plaza Sapporo, an IHG hotel
Responded 4 Mar 2023
Hello RockyBubbles, Thank you for leaving us feedback surrounding your experience with the ANA Crowne Plaza Sapporo and for doing business with IHG® Hotels and Resort. We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting and I am sorry to learn about the conditions that prevented you from having a pleasant stay. IHG cares about your experience, and I appreciate your taking the time to let us know. What you described isn’t what we want for any guest, and it is important the hotel take steps to prevent this from happening again. I have shared your comments with the hotel management and will use your review to help us improve our service and will keep developing ways to prevent any issues from reoccurring in the future. Again, thanks for staying with us. We take your feedback seriously and welcome the opportunity to serve you better. Sincerely, Crisel V. Case Manager IHGService
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PKR wrote a review Jan 2023
Singapore, Singapore
Hotel's Favourite
5.0 of 5 bubbles
I stayed as IHG Diamond member with family enroute to Niseko and back. This is proximate to Sapporo station, offers great rooms for families with even facility for 4 single beds! Breakfast spread was one of the best that we have had in any Crowne Plaza world wide and comparable to Intercon bkfast anywhere.

Having stayed in over 100 properties in IHG chain including over 20+ Intercons, I would definitely rank this amongst my Top 5 stays with IHG, for the service and benefits provided to IHG elite members.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Djatmiko wrote a review Feb 2020
1.0 of 5 bubbles
I usually never write review cause I simply don’t care enough to, but had such a terrible experience I felt compiled to write. I paid perhaps 10 times the price that the room is going for since the Coronavirus meant lots of Chinese tourist isn’t here, so they dropped the price like crazy(I booked months in advance and the Sapporo snow festival is going on). Expecting a Delux premium room to be decent but it wasn’t, should have gotten a cheaper room or stayed somewhere else, just expected ANA Crowne Plaza to be better. Firstly, when I asked for some water in the Lobby they rudely told me that complimentary water is for members only (did not even ask me politely if I was, I am). Some of the Staff here is super rude. Secondly, for the two nights I was here I just could not sleep at all. The road outside is incredibly noisy and I suppose the floors and walls are paper thin as I keep hearing loud noises, from the loud footsteps and people talking/yelling. Fell asleep at like 04:00 ish each night and pretty cranky and did not enjoy my trip. Honestly, my experience sucks. Terrible.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACPSAPPORO, マネージャー at ANA Crowne Plaza Sapporo, an IHG hotel
Responded 12 Feb 2020
Thank you for taking the time to tell us your most recent experience at ANA CROWNE PLAZA SAPPORO. For the first and foremost please take our sincerest apology for the less than satisfactory experience you have had so far with regards to being reporting our service issues. We will be addressing the issues with the respective department heads to ensure this does not happen again. We would also like to thank you for bringing our attention into this matter. It will help us to improve our service in future. It would be appreciated if you could kindly contact us directly via the following email address for us to learn more details. 【reservation@anacpsapporo.com】 We hope that you will afford us the opportunity to regain your trust and look forward to hearing from you. Your Sincerely, Takafumi Satoshiro Room Reservation ANA CROWNE PLAZA SAPPORO
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Kate G wrote a review Mar 2020
Sydney, Australia
5.0 of 5 bubbles
I stayed at this hotel for one night on my way through to Niseko. It’s location to the JR train station was great and I was able to walk directly from the station to the hotel at night time with no issue. Hotel is clean and well presented, buffet breakfast had a great selection and the staff at the hotel were all very helpful and welcoming - room was small but that is expected. Would definitely stay again!
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACPSAPPORO, マネージャー at ANA Crowne Plaza Sapporo, an IHG hotel
Responded 10 Mar 2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
missonodera wrote a review Feb 2023
Modesto, California
4.0 of 5 bubbles
We stayed on an award night for 2 nights and 4 nights. We were upgraded to a premium bedroom which fit 2 larger and 1 single bed (19th floor).Plenty of space especially for Japanese hotels.The sheets and comforter were crisp.
Check in could have been faster however, Japanese customs tend to explain everything needed with detail so it can take a little longer than normal check in. Highly recommend if you have lots of luggage.
There is a limousine bus to/from the airport which made it convenient with luggages (skis). Subway station is on the same block, Sapporo station is 7min on foot going through the same entrance as the subway ( exit 21 stairs only). If you need an elevator take exit 23 and walk half a block to the hotel.
The hotel also have a seicomart( convenience store) and a small shop which make it convenient for quick drinks and snacks. All prices is Japan are pretty standard so buying at the souvenir store won’t cost you much more than any regular store.
The location is definitely quieter than Susukino. There is also much less stand alone restaurant like Suzukino. I would recommend to go toward JR Sapporo station for many restaurants inside the 3-4 shopping center at JR tower (Apia, Esta, Daimaru).
Hotel had a great breakfast which was included for Diamond members (2 adults). IHG members also have a small “vip” section for breakfast.
I enjoyed my stay and will definitely use as a base for my next trip to Sapporo. We travelled with a child ( 6yrs).
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: English are not their forte (so in Sapporo in general) but they definitely try their best to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vhalerie Lee wrote a review Feb 2020
Singapore, Singapore
5.0 of 5 bubbles
Love this hotel, very peaceful right in the heart of Sapporo. Breakfast serves a lot of local Hokkaido dishes from Hokkaido scallops to Hokkaido milk and butter, everything here is perfect. Getting here from Hokkaido Chitose CTS Airport can be confusing since it doesn't say that it will stop at ANA Crowne Plaza, but keep an eye out on limousine bus when you go through the stops otherwise you'll miss it
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACPSAPPORO, マネージャー at ANA Crowne Plaza Sapporo, an IHG hotel
Responded 2 Mar 2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy your stay with us. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Gym Lad wrote a review Mar 2020
St. Catharines, Canada
4.0 of 5 bubbles
This hotel location is very convenient. Staff is very helpful and good at speaking english.
Japanese breakfast and buffet breakfast are available. Both are good. Very clean and tidy rooms. The beds are large but the rooms can be a bit small. Friendly staff except for the breakfast staff
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Date of stay: May 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACPSAPPORO, マネージャー at ANA Crowne Plaza Sapporo, an IHG hotel
Responded 23 Mar 2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Dude wrote a review Feb 2024
Minato, Japan
1.0 of 5 bubbles
Hotel needs an update, but is quite nice. Our issue with the hotel is about one person at the front desk.

We requested a taxi from the hotel to the train station yesterday (Feb 7) because of our large suitcases, very icy sidewalks and very low temperatures (-10 C). The person at the front desk refused to assist in obtaining a taxi for us because we were "close enough to walk" to the station. In his words it only takes 8-10 minutes to walk from the hotel to the station. Reality is that it takes about 25-30 minutes with a bad back, heavy suitcases, in the snow and ice...and the low temps just made it more difficult.

One more note, when I went to the front desk to request a taxi, he acted like he could not speak English, forcing me to utilize a translation app. Less than one hour later when my spouse was checking us out, he spoke great English. Maybe it had something to do with our status when he saw our account...or it is possible he learned the entire English language in less than an hour between my interaction with him and when my wife was checking out.

Needless to say, we do NOT recommend this hotel, and will NOT return.
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Date of stay: February 2024
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Do not ask for a taxi from hotel to train station. Rooms are dusty and floors are disgusting.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from フロント サービス, オーナー at ANA Crowne Plaza Sapporo, an IHG hotel
Responded 8 Feb 2024
Thank you very much for staying at ANA Crowne Plaza Hotel Sapporo the other day. Also, thank you very much for taking time out of your busy schedule to complete the survey. We sincerely apologize for the inconvenience and inconvenience caused by the poor service of our staff during your stay. All of our staff will continue to strive to provide our guests with safe and secure accommodation and services, and we look forward to your continued patronage.
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Enya333 asked a question Jul 2019
Singapore, Singapore
What are the parking charges?
Answer from Ian G
33 contributions9 helpful votes
1500 yen per night,
Thank you for your inquiry. We have Queen size bed room, bed size is 180cmx200xm. It call comfort double room and deluxe double room. Also we have limited number of baby cot. If you need please let me know in advance. Thank you and best regards,
Pangrum T asked a question Feb 2019
Bangkok, Thailand1 contribution
Which exit at JR Sapporo station should we use to reach youe hotel?
Answer from TWHK
Hong Kong, China174 contributions107 helpful votes
Walk underground from Sapporo Station towards Exit 21. The exit is just in front of the hotel.
Answer from TWHK
Hong Kong, China174 contributions107 helpful votes
Yes, right at the hotel. Ask the front desk for the schedule. Pay when getting off the bus. But it will take longer time than JR.
Cheng C asked a question Jul 2018
Singapore, Singapore
Can the hotel "2 Single Beds Deluxe 42 Sq" sleeps 4 pax?
Thank you for your inquiry. Yes, "2 Single Beds Deluxe 42 Sq" can sleeps 4 pax. We put 2 extra bed in the room. Thank you.
The Dude wrote a tip Feb 2024
Minato, Japan2 contributions4 helpful votes
1.0 of 5 bubbles
"Do not ask for a taxi from hotel to train station. Rooms are dusty and floors are disgusting."
Read full review
Sabelle Deng wrote a tip Dec 2023
Chatham, New Jersey128 contributions118 helpful votes
1.0 of 5 bubbles
"Better find another hotel, Crowne Plaza doesn’t work here"
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Bbnew17 wrote a tip Jun 2023
Shanghai, China33 contributions1 helpful vote
5.0 of 5 bubbles
"Exit 23 has lift,exit 21 is staircase."
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missonodera wrote a tip Feb 2023
Modesto, California56 contributions9 helpful votes
4.0 of 5 bubbles
"English are not their forte (so in Sapporo in general) but they definitely try their best to assist. Lots of group travelers so be patient."
Read full review
BigT71 wrote a tip Feb 2020
Bangkok, Thailand204 contributions224 helpful votes
4.0 of 5 bubbles
"try to get a renovated room. Expect small and cramped rooms at the more basic level."
Read full review
Not the right property for you?
There are more places to choose from in the Sapporo area.
PRICE RANGE
S$151 - S$308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sapporo ana hotel
FORMERLY KNOWN AS
ANA Hotel Sapporo
LOCATION
JapanHokkaidoSapporoSapporo Station / Nishi Juitchome Station
NUMBER OF ROOMS
412
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ANA CROWNE PLAZA SAPPORO, AN IHG HOTEL (S̶$̶1̶6̶9̶) S$151: UPDATED 2024 Reviews, Price Comparison and 1,035 Photos (Hokkaido) - Tripadvisor

Frequently Asked Questions about ANA Crowne Plaza Sapporo, an IHG hotel
Which popular attractions are close to ANA Crowne Plaza Sapporo, an IHG hotel?
Nearby attractions include Sapporo JR Tower Observatory T38 (0.3 km), Sapporo Underground Pedestrian Space (0.4 km), and Stellar Place Sapporo (0.3 km).
What are some of the property amenities at ANA Crowne Plaza Sapporo, an IHG hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at ANA Crowne Plaza Sapporo, an IHG hotel?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at ANA Crowne Plaza Sapporo, an IHG hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at ANA Crowne Plaza Sapporo, an IHG hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to ANA Crowne Plaza Sapporo, an IHG hotel?
Conveniently located restaurants include Ikina Izakaya Aiyo Kita-sanjo branch, Northern Brand Shop, and P'tit Sale'.
Is ANA Crowne Plaza Sapporo, an IHG hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Sapporo.
Are any cleaning services offered at ANA Crowne Plaza Sapporo, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ANA Crowne Plaza Sapporo, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ANA Crowne Plaza Sapporo, an IHG hotel?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to ANA Crowne Plaza Sapporo, an IHG hotel?
Many travellers enjoy visiting Hokkaido Jingu (4.0 km), Former Hokkaido Government Office Building (0.6 km), and Hoheikan (2.2 km).
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