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HOTEL MYSTAYS Sapporo Aspen

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HOTEL MYSTAYS Sapporo Aspen
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534 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Singapore, Singapore
Reviewed 2 January 2017 via mobile

I booked 2 double rooms for my family and requested for both rooms to be beside each other. However, upon check in, I was told they could not accommodate my request and the 2 rooms given to me was quite far away from each other. After appealing for an alternative, the front desk staff, Mr Isamu Asaka was very kind...

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Helpful?
1Thank freespiritG
ホテルマイステイズ札幌アスペン, お客様担当マネージャー at HOTEL MYSTAYS Sapporo Aspen, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated. We hope we can serve you again at our hotel in the future. Isamu Asaka, receptionist HOTEL MYSTAYS Sapporo Aspen

Los Angeles, California
Reviewed 31 December 2016 via mobile

Has a good stay here for two days on the 9th floor. Top floor is 13. Two problems one was it seems the floor sound proofing is pretty bad I could hear chatter from floor above me and their footsteps drove me mad especially late night. Second problem is they don't have safe deposit box in room

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Helpful?
1Thank daikin
ホテルマイステイズ札幌アスペン, お客様担当マネージャー at HOTEL MYSTAYS Sapporo Aspen, responded to this review

"Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. And we appreciate you spending your time to write to us. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. When you travel to Sapporo area in the future, we sincerely hope that you will...

Portland, Oregon
Reviewed 29 December 2016

I was in Sapporo for a conference and my hosts at Hokkaido University recommended this hotel. They noted how comfortable it is, that the breakfasts are delicious, and the location is perfect, right between the train station and university. And, they were right! I enjoyed every bit of my time in Sapporo and staying at Hotel Mystays was a big...

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1Thank Kimberley42
ホテルマイステイズ札幌アスペン, お客様担当マネージャー at HOTEL MYSTAYS Sapporo Aspen, responded to this review

"Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely," Isamu Asaka, receptionist HOTEL MYSTAYS Sapporo Aspen

Singapore, Singapore
Reviewed 28 December 2016

Travelled with my family for a long holiday. It snows like crazy in Hokkaido at times. Firstly, we checked in relatively easily. The first thing I noticed was the lack of a bell service. We had 7 bags between for 4 of us - I need not mention the craziness of having to lug said bags up and down between...

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1Thank FaizahMK
ホテルマイステイズ札幌アスペン, お客様担当マネージャー at HOTEL MYSTAYS Sapporo Aspen, responded to this review

"Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. And we appreciate you spending your time to write to us. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. When you travel to Sapporo area in the future, we sincerely hope that you will...

Reviewed 28 December 2016 via mobile

Our family of 11 booked a total of 4 rooms for one night stay at the hotel due to its close proximity to Sapporo JR station as we need to take the Rapid train to the airport the next day. However, there is no elevator to get down to the underpass, thus we need to drag all our luggages on...

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Helpful?
1Thank Ivy N
ホテルマイステイズ札幌アスペン, お客様担当マネージャー at HOTEL MYSTAYS Sapporo Aspen, responded to this review

"Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Jakarta, Indonesia
Reviewed 24 December 2016 via mobile

The hotel is located near Sapporo JR station which has lots of shops and restaurants. Everything is wirhin walking distance. The hotel room was clean, bed is comfortable and the breakfast was really nice.

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Thank veronica r
ホテルマイステイズ札幌アスペン, フロント オフィス マネージャー at HOTEL MYSTAYS Sapporo Aspen, responded to this review

Thank you for staying at HOTEL MYSTAYS SapporoAspen. And we appreciate you spending your time writing to us. We sincerely appreciate your warm compliments. We hope you will choose our hotel again in the future. We sincerely hope to welcome you again at our hotel. HOTEL MYSTAYS SapporoAspen Noriaki Matsuzaka

Singapore
Reviewed 20 December 2016

Check-in was relatively fuss free. Everything seems to be in order (within expectations from website etc). The only qualms we had was the none existence bell service. So be warn if you arrive with more luggage than you can handle - you are on your own :)

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Thank blur_traveller
ホテルマイステイズ札幌アスペン, フロント オフィス マネージャー at HOTEL MYSTAYS Sapporo Aspen, responded to this review

"Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Singapore, Singapore
Reviewed 14 December 2016 via mobile

next to jr station. but hotel staff totally unfriendly and inflex. not willing to assist w luggages or any request. very surprise how jap standard of service jap drop. wont be staying again. better at any other hotels

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Thank Benjamin H
ホテルマイステイズ札幌アスペン, フロント オフィス マネージャー at HOTEL MYSTAYS Sapporo Aspen, responded to this review

"Thank you for staying at HOTEL MYSTAYS SapporoAspen. And we appreciate you spending your time to write to us. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. When you travel to Tokyo area in the future, we sincerely hope that you will consider...

Singapore, Singapore
Reviewed 4 November 2016

I am glad I had chosen to stay at Sapporo Aspen for 9 nights. We had 3 rooms on the 9th floor and were happy with the over all cleanliness and good staff attitude towards guests - especially the two concierges, one older and the other younger. Both speak some English and were able to solve some minor problems quickly....

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Helpful?
1Thank Lisa S
ホテルマイステイズ札幌アスペン, 支配人 at HOTEL MYSTAYS Sapporo Aspen, responded to this review

Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. And we appreciate you spending your time writing to us. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. Every staff member at our hotel hopes that you will choose to stay with us again in the...

Singapore, Singapore
Reviewed 23 October 2016 via mobile

Got a good deal from advance booking - value for money. This is a basic, no frills hotel. Furniture looks slightly worn out but overall room is clean. Room gets a bit stuffy as aircon is centrally controlled. Location is great - 2nd traffic from North exit of Sapporo Station. Nearby to convenience store and a few eateries.

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Helpful?
Thank sgmunchies
ホテルマイステイズ札幌アスペン, 支配人 at HOTEL MYSTAYS Sapporo Aspen, responded to this review

Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. And we appreciate you spending your time writing to us.Thank you very much for your comment regarding in the guestroom. Your comment will be taken into consideration for us to improve our service.Every staff member at our hotel hopes that you will choose to stay with us again in the future....

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
HOTEL MYSTAYS Sapporo Aspen is a rare gem and a soothing retreat away from the hustle of travel or business. You will find the hotel but a couple of minutes from Sapporo JR station, making it your most convenient stay in the city. All our rooms are lovingly decorated with tapestry and Shimafukuro (owl) carvings, they also offer plenty of space, accommodating the needs of single travelers and families alike. Our restaurants also feature some of the best tables in the city and a much acclaimed breakfast buffet serving your Japanese and Western favorites, all made with love from fresh and Hokkaido produced ingredients. ... more   less 

Additional Information about HOTEL MYSTAYS Sapporo Aspen

Address: 4-5 Kita 8 Jo Nishi, Kita-ku, Sapporo 060-0808, Hokkaido
Region: Japan > Hokkaido > Sapporo > Sapporo Station , Kita Juni Jo Station
Price Range: $81 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HOTEL MYSTAYS Sapporo Aspen 3*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Rakuten, JAPANiCAN, MYSTAYS HOTEL MANAGEMENT Co., Ltd., Hotwire, Hotels.com, Agoda, Ctrip TA, Priceline, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your HOTEL MYSTAYS Sapporo Aspen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
HOTEL MYSTAYS Sapporo Aspen Hokkaido
Hotel Style:
#13 Family Hotel in Sapporo
#18 Business Hotel in Sapporo
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Questions & Answers

Here's what travellers have asked, with answers from HOTEL MYSTAYS Sapporo Aspen staff and other travellers.
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Questions? Get answers from HOTEL MYSTAYS Sapporo Aspen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great value@”
471jeffn, 10 Apr 2017 | Read review
“Wi-fi reception in rooms can be variable but will eventually connect.”
kyw20152015, 14 Feb 2017 | Read review
“Floor 11. They have 4-bedded rooms. Stick together so no one lags behind.”
FaizahMK, 27 Dec 2016 | Read review
“My room on the north side of the 7th floor was extremely quiet. I should also mention that the wifi connection was superb.”
peterbU2249UZ, 5 Aug 2016 | Read review
“Higher floors have better views”
freetolive, 8 Jun 2016 | Read review
5 of 5