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Oriental Hotel

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25 Kyomachi, Chuo-Ku, Kobe 650-0034 Hyogo Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$240
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Free cancellation until 14/01/22
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US$240
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Free cancellation until 14/01/22
Agoda.com
US$214
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Free cancellation until 12/01/22
PricelineUS$236
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (596)
Room & Suite (249)
Dining (119)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Oriental Hotel
Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 132 hotels in Kobe
Location
Cleanliness
Service
Value
Rebuilt from the ground up in 2010, Oriental Hotel stands proudly in the beautiful coastal city of Kobe. With a history of over 145 years, Oriental Hotel is widely recognized as Japan's first Western style hotel. Modeled after its predecessors, the hotel's interior features rich wood tones as well as vivid marine colors to represent its unique location between the Rokko Mountain range and Osaka Bay inlet.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Conference facilities
Banquet room
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Vending machine
Rooftop bar
Meeting rooms
Spa
Massage
Salon
Baggage storage
Chapel / shrine
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Romantic
Languages Spoken
English, Spanish, Chinese, Japanese
610Reviews6Q+A30Room tips
Traveller rating
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Popular mentions
Ethel the Aardvark wrote a review Mar 2021
Hong Kong, China85 contributions89 helpful votes
Oriental Kobe is not part of the Mandarin Riemtal, just so you know. Nor is it in the original lovely building from the 1930’s. Never mind. The lobby and bar / restaurant on the top floor is lovely, and we had a very nice lunch there. The rooms are.......tired. They are also weirdly laid out, with the wahbasin in the room itself, and the loo and shower/bath in separate wee rooms. Very old style Japanese. Although I had called before I booked to make dur the gym was open and promised it was, it of course wasn’t. The gym was the only reason we booked this particular hotdl, and it didn’t say ‘gym closed’ on the eebdite but gave the opening hours. I don’t like being lied to, so I went down to the 8th floor to be met by a hastily sent up chap who blocked the foor, saying ‘closed for corona’. So I had a look inside and.......the gym had been converted to a storage room. So......’nul points from me’ as they say in the Eurovision Song Contest.....
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Date of stay: March 2021Trip type: Travelled with family
2 Helpful votes
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Kamikaze_original recipe wrote a review Jan 2020
Japan62 contributions56 helpful votes
I have stayed this hotel some time a year. The reason why is the most “reasonable” hotel in my thought. Room - Room and bath are sufficiently wide and clean. Interior is relaxing, nice to feel Kobe city and convenient to use, i.e. place of outlet plugs, safety box, wide closet, air cleaner and so on. I note only one to concern is free wi-fi. I use 4G usually so I hope to tell them to protect it. Services - People at reception, room service, restaurant, turndown and others are polite and kind (I was upgraded the room sometimes luckily. wow!). Room service - Plates are very good. Hotel’s recommendation seems curry and rice. I note it’s wonderful. Location - It’s located at the center of Kobe, at the half of Sannomiya station and Motomachi station. It is very good for shopping. I note it take about eight minutes from the stations. Cost - The fee is fifteen thousands or so in case of single use of double or twin room. (Of course it is dependent on seasons.) After comparison of the pros and cons, I think it is the best for me to stay in Kobe.
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Date of stay: January 2020Trip type: Travelled solo
2 Helpful votes
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Response from OmotenashiHotelsKobe, お客様担当マネージャー at Oriental Hotel
Responded 19 Jan 2020
Dear Mr. or Ms. Lumo1101 Thank you for your kind message regarding our hotel. I really appreciate all of your comments. We always try to be sincere with our customers and offer our best Japanese OMOTENASHI to them. So that we think if we were the customers, what kind of products, services or interiors satisfy them before taking every actions. In terms of our Wi-Fi, we are considering it to improve the speed since we had some comments on it. Hopefully it would be changed until your next stay in our hotel. Last but not least, this year is our 10th anniversary, so we are planing to start some new services and enhance the quality of our service for further customers' satisfaction. So if there is anything that we could help with, do not hesitate to contact us, please. Thank you for your time. Sincerely,
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Siwa08 wrote a review Nov 2019
West Vancouver, Canada223 contributions157 helpful votes
My husband and I loved everything about this hotel. It was one of the most beautiful hotels that we have ever stayed in. Perfect in every way. We spent three nights in a deluxe harbour view king room. The room itself was very spacious, beautifully decorated, clean and had a wonderful view of the harbour. To top things off it had a nespresso machine and a complimentary mini bar that was refilled every day. The public spaces were very atmospheric and conveyed a past era perfectly. We loved the bar with its amazing views. Although not on the menu the bartender made me a perfect negroni ( OK more than one). One evening we ate in the restaurant and found the food to be delicious. The service at the front desk, in the bar and in the restaurant was impeccable. The room attendants did an excellent job. We thought that our room, the bar and the restaurant all represented excellent value for money. Neither my husband nor I could find a single fault with the Oriental Hotel. Even better, the Oriental Hotel's location in Kobe cannot be beat. I am so pleased that we discovered this very special hotel. Highly recommended!!
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Date of stay: October 2019
2 Helpful votes
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Response from OmotenashiHotelsKobe, お客様担当マネージャー at Oriental Hotel
Responded 10 Nov 2019
Dear Ms. Siwa08 Thank you for staying in our hotel for your precious occasion. It was very honored for us to give our best Omotenashi to you.   All of our staff are always trying to live up with our customers' expectations and hopefully, exceed them. We were also very glad that we could give you a sense of the past era of our hotel and Kobe since our concept is "a tale of unbroken traditions woven across the boundaries of time." So we really appreciate all of your comments on our hotel and we are very looking forward to seeing you again in the near future. Thank you for your time. Sincerely,
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Joeycakes wrote a review Oct 2019
Denver, Colorado4 contributions2 helpful votes
We stayed for three nights in a bay view room, and very much enjoyed our time here! The hotel is walking distance to a ton of shops and restaurants, and that was a nice plus. My only complaint is that the lighting in the room was quite dim, which made it challenging to apply makeup and generally get ready in the mornings.
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Date of stay: October 2019Trip type: Travelled as a couple
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Response from OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel
Responded 4 Nov 2019
Dear joeycakes13, Thank you for sharing your stay with us here on TripAdvisor. First off, thank you for your feedback in regards to our room lighting. We have received similar suggestions in the past and are actively looking for ways to keep the same relaxing atmosphere and tone while making sure our guests can still use our guests rooms effectively. We are thrilled to hear that everything else was suffice and enjoyable! We hope that if you're ever in our neck of the woods again, you will choose us as your residence while in Kobe. Until we meet again, we wish you happy travels!
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ClubberGOA wrote a review Oct 2019
24 contributions42 helpful votes
The room was ideal, with a great view over Kobe to the mountains. Comfortable, clean, and with a nice bathroom. The gym was also a positive, as the CV machines looked out over the city to the port. In a (rare) nice touch, the dumbells went up to 20kg as well... The location was perfect - ten minutes walk from Sannomiya station, making it 25 minutes total via the tube to Shin-Kobe. Ten minutes in the other direction gets you to the port, and ten minutes West to Chinatown. The restaurant/bar at the hotel were great, and I'd highly recommend the taster menu in Dinner By Pacific. A little pricey (£205 for two of us) it was still great, and in a beautiful setting. If you want a window table, either reserve or arrive before 7pm, as they fill up quickly.
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Date of stay: October 2019
Rooms
Location
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2 Helpful votes
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Response from OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel
Responded 14 Oct 2019
Dear ClubberGOA, Thank you for sharing your experience with us and the rest of the community here on TripAdvisor. We have said time after time that the feedback from our guests (both good and no so) is a vital part of ensuring every guest have the greatest experience possible. As you mentioned, we are fortunate to be in such a centered location just a short walk from some of Kobe's most popular spots. Also we would like to thank you for your recommendation of Main Dining by The House of Pacific, our chefs are always hard at work designing the perfect menu for each season. Our window tables are on a first come first serve basis, so your advice is spot on! Thank you once again for your thoughtful review and we hope to have the pleasure of serving you again in the future.
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PRICE RANGE
US$171 - US$434 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiHyogo PrefectureKobeBoeki Center Station
NUMBER OF ROOMS
116
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Frequently Asked Questions about Oriental Hotel
Which popular attractions are close to Oriental Hotel?
Nearby attractions include Kobe City Hall (Observation Deck) (0.3 km), Kobe Motomachi Shopping Street (0.4 km), and Higashi Yuenchi Park (0.3 km).
What are some of the property amenities at Oriental Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Oriental Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Oriental Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Oriental Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Oriental Hotel?
Conveniently located restaurants include Steak&Grill Kobe Meriken Hatoba, Roshouki, and Sannomiyaikkanro Honten.
Are there opportunities to exercise at Oriental Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Oriental Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Kobe.
Are any cleaning services offered at Oriental Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Oriental Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Oriental Hotel?
The staff speaks multiple languages, including English, Spanish, Chinese, and Japanese.