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Oriental Hotel

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414 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Indianapolis, Indiana, United States
Reviewed 13 October 2016 via mobile

First time to Japan, and boy did I make the right choice. Being from the US this staff is a 10 out 5!! Rooms are very modern with a very traditional feel and look. Good location in a quiet area. Outstanding

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Helpful?
Thank Bob H
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Bob H, As with all of our comments, I will share them with our entire staff here at Oriental Hotel. Im sure I can speak for all hospitality establishments when I say that there is nothing more satisfying that a happy guest. We do our very best to ensure all guests leave with a smile on there face and...

Beijing, China
Reviewed 2 October 2016

The Oriental Hotel was a delightful place to stay in the old historic district of Kobe, a 10 minute walk from the center of the entertainment district Sannomiya and the train stations. This hotel is the oldest hotel in Kobe, and the old plans and photos of the hotel adorn the walls of the elevator- but it has been updated...

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Helpful?
Thank bjnomads
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear bjnomads, Thank you very much for your kind words and detailed review of our establishment on TripAdvisor. We are pleased to hear that your stay left an impression and we will be ready to welcome you back again. Thank you again for taking the time to share your experience and we look forward to your next visit.

Brisbane, Australia
Reviewed 19 September 2016 via mobile

This very modern hotel is set within the classy history of a historic area and classic facade. Very well appointed rooms, good sound proofing, very good breakfast offer. Also very good access to shopping with many boutiques within the building.

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Helpful?
Thank Paul H
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Paul H, Thank you for your review of us during your stay. We're glad you were able to feel the history that we so very much cherish here at Oriental Hotel and enjoy your stay with us. Our history dates back over 145 years and is the backbone of pride as well as the inspiration behind our rebuild in...

Ocean Grove, Australia
Reviewed 7 September 2016 via mobile

Sometimes things look good on the Internet & then fail to live up to expectation... This is not the case with the Oriental Hotel Kobe. It is perhaps the perfect hotel. From the stunning lobby to the well appointed rooms to the delicious buffet breakfast & the complementary mini bar I could not fault this hotel. The staff were extremely...

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Helpful?
Thank klsargent
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear klsargent, Allow me to start by thanking you for taking the time to share your experience with us here on TripAdvisor. Your kind words have us glowing with pride! and we are sincerely happy to hear that your visit left you with such a lasting impression. While we absolutely love hearing back from our guests, and how we can...

Hong Kong, China
Reviewed 14 August 2016 via mobile

The room was cozy, clean and well appointed. I liked the shower room and the dressing table. Staff are very polite and professional, we use e-mail to inform the hotel we would be delay the check-in time but soon get a reply. The lobby is small but elegant, you can see the beautiful night view from there. Parking waiting area...

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Helpful?
Thank kittywong2015
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear kittywong2015, Thank you very much for your glowing review of us here on TripAdvisor. Needless to say, we are pleased to hear that you enjoyed your visit with and very much look forward to having the opportunity to serve you again! Thank you again and we hope you have a great day.

Brent
Reviewed 3 July 2016

The hotel is well located, close to Harborland and also the Sanomiya Station and shopping area, yet its quiet and comfortable. The rooms are not big, but that is expected, however they are well designed. The shower is quite large and there is a separate bath as well. The lobby, restaurant and bar on the 17th floor have a wonderful...

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Helpful?
Thank Terence S
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Terence S, We sincerely thank you for taking the time to share your experience with us and the wonderful community here on TripAdvisor. Of all the kind words you shared with us, we are most pleased to hear that our service helped make your stay a memorable one. We look forward to having the opportunity to serve you again.

Honolulu
Reviewed 9 June 2016

My husband stayed in the original Oriental Hotel and was eager to see what this new one was like. He found nothing the same except for old photos, but I found the decor rather fascinating: completely modern but with a color scheme reminiscent of a hundred years ago. The hotel has some of the basics right: a very comfortable bed,...

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Helpful?
Thank susanmccallum
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear susanmccallum, Thank you for your most thorough and honest review of us here on TripAdvisor. We dearly value our guests comments and work very hard to make sure we build on them to better ourselves and the service we provide. Allow me to start off by saying that we have shared your comment with our staff and I would...

Scottsdale, Arizona
Reviewed 31 May 2016 via mobile

This is by far one of the best hotels I have ever had the pleasure of staying, while on business, or pleasure. The staff is obviously well trained, and focused on customer service. The rooms are very well appointed, in every aspect. A return is in my future.

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Helpful?
Thank george t
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear george t, Thank you for your most flattering words of us here on TripAdvisor. I'm sure I can speak for all establishments worldwide when saying that there is nothing more satisfying that a happy customer. We would love nothing more than to have the opportunity to serve you again in the future. Thank you again for your review and...

Melbourne, Australia
Reviewed 29 May 2016

My husband and I stayed 2 nights. Staff were very obliging, nothing was too much trouble. Laundry service was excellent and reasonably priced. Room very clean and functional. Rain shower was fantastic. No shortage of amenities. Conveniently located near the port (useful as we are cruising). 8 minute walk to shops Diamaru and all the upmarket shops are surrounding this...

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Helpful?
Thank RITA M
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear RITA M, Thank you very much for your review of us here on TripAdvisor. We are very pleased to hear that you and your husband enjoyed your stay with us as well as our service. We would most definitely love to have you back and look forward to having the opportunity to serve you again.

Oxford
Reviewed 14 May 2016 via mobile

What I experienced here was almost great including the staff's attitude when I was forgotten and kept waiting. So I have pretty much stuck in a dilemma, between scoring "poor" and "very good" but decided to go with "poor" this time. - Is 5000 JPY worth a higher floor room? I am probably too used to complimentary room upgrade. I...

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2Thank mecchi
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear mecchi, Thank you for your honest review of us here on TripAdvisor. Please allow me to start off by offering an apology to you for not turning on the air purifier prior to your check-in. It was an oversight on our behalf and we have introduced an updated checklist system to ensure it does not happen again. We sincerely...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Steak House Medium Rare
Steak House Medium Rare
Cuisines: Japanese, Steakhouse, Grill, Fusion
The Bar J.W. Hart
The Bar J.W. Hart
Cuisines: Italian, Japanese, Bar, Cafe, Pub
Sushi Kanbe
Sushi Kanbe
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Oriental Hotel

Address: 25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
Region: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range: $235 - $890 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oriental Hotel 4.5*
Number of rooms: 116
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kobe
#2 Luxury Hotel in Kobe
#2 Spa Hotel in Kobe
#2 Family Hotel in Kobe
#3 Romantic Hotel in Kobe
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Hotel staff and other travellers.
3 questions
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Questions? Get answers from Oriental Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“city view, higher floor.”
 of 5 bubbles kperlmutt, 25 Feb 2017 | Read review
“Take a room with a view of the harbor !”
 of 5 bubbles KerryK52, 30 Dec 2016 | Read review
“Ask for an ocean view and stay away from the elevators, their jingle is loud.”
  • Standard room, city side
  • Standard room, city side
 of 5 bubbles paolaa776, 13 Nov 2016 | Read review
“Try to get a room on a high floor overlooking Harborland. The lights at night are quite magnificent.”
  • Night view across Harborland
 of 5 bubbles carolinesW6305IV, 3 Jul 2016 | Read review
“10th floor or above and a view of the harbor with a King bed.”
 of 5 bubbles lifeistoogood, 5 May 2016 | Read review
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