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Kobe Bay Sheraton Hotel and Towers

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Traveller (893)
Room & Suite (573)
Dining (179)
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Overview
  • Excellent33%
  • Very good49%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“rokko island”(54 reviews)
“the club lounge”(12 reviews)
“spg member”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (932)
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76
35
11
6
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46
76
35
11
6
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All reviewsrokko islandthe club loungespg membergarden cafedoing businessjapanese yukataevening cocktail hourspure enjoymentdirect bus serviceentire floorhot spahousekeeping servicespent a weeklocated inside the hotelfamily hotelprepaid ratewonderful onsen
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1 - 5 of 174 reviews
Reviewed 1 week ago

History: Originally built and opened in 1992 Location: Rokko Island section of Higashi Nada Ward, Kobe city Osaka Bay. Next to Island Center train station. Fairly urban. Interior Décor: Sheraton standard. Very good. Exterior Appearance: 20 story hotel in a mix of commercial/residential area. Outside...More

Thank setotravel
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded yesterday

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. We will continue to try to improve our service and...More

Reviewed 1 week ago

My hotel experience for now is no good, room service, lounge service, restaurant/breakfast on this item the hotel managemnt must to improve. I'm SPG Life Platinum Memberbut but any attention, the status from the staff received. long queue for breakfast, no laundry service, no priority...More

Thank Daniele G
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 5 days ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. And we deeply apologize for matters concerning your stay. We regret that we were not able to exceed your expectations. We will share your...More

Reviewed 1 week ago

My husband and i spent two nights in Kobe. Out of every city we visited in Japan, Kobe was the most relaxing. The Sheraton made us feel special from the moment we walked in. Since it was our honeymoon, they sent us celebratory treats, which...More

Thank Kristin M
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded yesterday

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. We have 8 ourlet including restaurants and bars. We will...More

Reviewed 13 March 2018 via mobile

The place is good and it’s located on an island(rokko island). There is a direct bus from shin-Kobe station charging 440 yen and also a direct shuttle to Kansai airport charging 1800 Yen. The room size is good and amenities sufficient.if you are Mariott gold...More

Thank Jumboking11
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 16 March 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. However, we apologize for the deficient benefit for Marriott gold members, the reservation system for the airport bus, the wi-fi facilities and so on....More

Reviewed 2 March 2018

We stayed this hotel on May 2017. I booked this hotel through SPG official website. The hotel was good with providing free onsen. Onsen was very clean, recommend to take the onsen. Although the room was old, the room was big, clean and tidy. The...More

Thank cathytsang
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 5 March 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy room, night view and onsen. However, we apologize for the concierge service and the Wi-Fi...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Shuttle Bus Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$103 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Kobe
#9 Family Hotel in Kobe
#11 Luxury Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$103 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Kobe
#9 Family Hotel in Kobe
#11 Luxury Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (893)
Room & Suite (573)
Dining (179)
Pool & Beach (5)
Amenities (61)
Business Centre & Event Rooms (12)
Family and Play Areas (2)
Questions & Answers
Ask a question
T. P
2 May 2017|
AnswerShow all 2 answers
Response from amiel99 | Reviewed this property |
I'd say the airport limousine bus. The ride is approximately 60 minutes. 1800 yen (the last I paid).
2
Votes
T. P
1 May 2017|
AnswerShow all 7 answers
Response from Khid | Reviewed this property |
Per my earlier answer, there is a direct limousine bus from Kansai International Airport to Kobe Bay Sheraton Towers. Go to the Tourist Information Center at Level 1 upon arrival. It's where you can purchase your Osaka... More
1
Vote
Room Tips
"Ask for street view room"
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"Club room with breakfast"
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"Higher floors and rooms with direct lifts to the onsen is good!"
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"high floor"
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