Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Beautiful 15-story hotel atop Kyoto Station - Broadband connection in all guest and banquet rooms - Easy access to Kansai Airport.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Great View
Languages Spoken
English, Japanese
Location
Shiokojisagaru, Karasumadori, Shimogyo-Ku JR Kyoto Station Central Gate, Kyoto 600-8216 Kyoto Prefecture
Name/address in local language
Hotel Granvia Kyoto
3,781 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled within Kyoto Station, Hotel Granvia Kyoto is celebrated for its unbeatable convenience, which greatly facilitates transportation and sightseeing endeavors. The establishment's luxurious atmosphere, complete with tasteful decor and comfortable furnishings, has garnered appreciation, as have the spacious and immaculate rooms that boast modern amenities.
While guests have called out the excellent service and cleanliness, some have noted additional fees and room availability as drawbacks. Nonetheless, the hotel is often regarded as offering good value for a sophisticated stay in the heart of Kyoto.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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First class hotel, the location right above the train station makes exploring Kyoto a breeze. We had a room on the Granvia Floor with lounge access, the staff their were extremely helpful providing us with many tips. They even went as far as to organize a tea purchase form the supplier the hotel uses. Nothing was to much trouble for them. A really big thank you to the staff in the lounge. We eat as several of the hotel restaurants for either lunch or dinner and could not fault a thing. The only downside and this is a real weak point was the breakfast that was offered in either of the two buffet restaurants 2nd and 15 floor. The quality was substandard, we had breakfast on the 15 floor one day at 8:30 and there were no croissants, when I asked for some I was told they were sold out?!? Went to the lounge afterwards to get some tips about where to go and they had a full basket there. Other times the food at Le Temps was cold, the fresh fruit was anything but. You can get apple juice at one of the restaurants but not at the other, when I asked if that was possible I was told flatly no.
I do recommend you stay here but eat breakfast someplace else and save the money and get a room without it included.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip:Room facing the Kyoto tower have a better view of the temples. Some rooms can be very far from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto
Responded 26 Apr 2020
Dear Draftbear Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the valuable review. We appreciate your compliments on our staff and lounge on the 15th floor. We provide many services including check-out and sightseeing information at the Granvia Lounge, and the concierge staff can provide a good service to our guests. However, we apologize for our breakfast did not meet your expectation this time. Your comments are important to us and are used to ensure that we learn and improve. Thank you again for your feedback and we hope you will consider staying with us again. Best Regards Director of Rooms
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Awesome hotel, wish we had stayed more than 1 night here. The bed was super comfortable, especially after 1.5 weeks of sleeping on tatami floor in previous accommodations (bad decision). Bathroom was also great, complete with all amenities, even had those side showers thing. And so convenient to go everywhere, plethora of dining choice in Kyoto station, Kyoto tower, Kintetsu Kyoto station, which are all within walking distance. The price was reasonable, we paid $177 per night for 2 adults and 2 young kids, and lucky got a free upgrade to a larger room (which was pretty spacious). We paid the same for an Airbnb house nearby on previous nights, which was in worse condition. The staff are also friendly especially the concierge. The front desk was a bit cold but o well he gave us free upgrade so all forgiven. Some things I wish they have are coin laundry (would have chosen to stay here instead of Airbnb if there was one), and not the pricy hotel laundry service please; And that the swimming pool is free for all hotel guests not just the more VIP guests (have to pay Y1100 pp otherwise).
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto
Responded 13 Apr 2020
Dear sokmn Thank you very much for choosing to stay at Hotel Granvia Kyoto. We are pleased to hear that you have had an enjoyable time during your stay. Thank you for your valuable opinion and we can learn and make an improvement in the near future. Our staffs have being trained that always keep smiling and take care our guests as thoughtfuly as impossible. However,this time we apologize for the front desk staff didn't live up to your expectations. We will strengthen staff education, to provide you with better service. We hope you give us the opportunity to welcome you again soon. Thank you for your review. Best Regards Director of Rooms
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Excellent location, very welcoming, caring, friendly staff. Room size very much ok, very well equipped. Breakfast excellent, beyond expectation! There are three restaurants to choose - I choose the on on top floor, quiet, lively view, individual service, hot dish to be chosen from five choices, is being served, everything else self service from the buffet, but very stylish, high quality, excellent bread. The only minus and therefore one star missing: the pool fee is 1000 Yen per day and there is no onsen/hot bath. However, the bath tub is big abd deep enough to soak in. Would again choose the hotel for my next trip
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto
Responded 26 Apr 2020
Dear ursularuh2 Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the lovely review. It is a great pleasure to receive your compliment and to know that you enjoyed your stay with us. We will tell our staff your compliments about our restaurant and the rooms. We try our best to offer dishes that match to our guests' favourite and use seasonal ingredients. About our pool, it is a facility for the club's members only, and there is a special fee for our guests staying at our hotel. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future. Thank you for your valuable review. Best Regards Director of Rooms
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Rooms do not look like the hotel website, despite paying for the granvia floor.
Breakfast was absolutely terrible. I got bought Untoasted bread and had to ask for croissants several times. The language barrier is evident. Hotel is basic and super noisy. There were maid carts outside our room at 8am alongside music outside our room continuously at night.
I really wouldn’t recommend this hotel. Kyōto seems to have a lack of luxury hotels, so don’t get fooled into this one being classed as one.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto
Responded 26 Apr 2020
Dear Elisse P Thank you very much for chosing Hotel Granvia Kyoto and writing us the review. However, we apologize for any inconvenience caused by our room and facilities. Besides, we will make an improvement of our breakfast as soon as possible. Regarding to our cleaning staff, we will strengthen staff education, to pay more attention to the areas such as the hallways and outside of guest rooms. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future. Thank you for your review. Best Regards Director of Rooms
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We loved everything about our stay here. We were on our honeymoon so they changed our room to one with a view of the Kyoto Tower. The room was beautiful- really spacious and super modern. The bed was incredibly comfy. The shower was in a wet room and my husband raved about how great the shower was! (Also weird side note but the toilets are wicked- the seat opens for you and the seat is warm... don't get that in Australia!)
The location is the best. Even though this hotel is in the train station, it's really quiet in the rooms. We couldn't hear anything. There's a huge underground mall with heaps of restaurants and shops. There's some really good food under there! We were also like, 2 minutes from catching any train, which made it handy to go out to various different attractions and areas.
We did go to the pool on the third floor, but found out it isn't included in the room price. It cost 1,000 yen I think for a day pass, which was pretty annoying. You have to cover any tattoos and also wear a swim cap.
All in all, brilliant hotel and we would definitely stay there again!
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto
Responded 26 Apr 2020
Dear 12Soph12 Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the valuable review. I am delighted to read that you fully enjoyed your honeymoon trip with us. However, we apologize for any inconvenience caused by the swimming pool fee. It is a facility for the club's members only, and there is a special fee for our guests staying at our hotel. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.Thank you for your understanding about the conditions and our facilities. Best Regards Director of Rooms
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We really enjoyed our stay at the hotel. Very good amenities and spacious. I think there's a premium for bigger rooms, so families may need to weight if that is worth the extra.
Easy to reach after a tiring flight to Kansai.
The view from our room - from our Club floor we didn't hear the trains passing by.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto
Responded 29 Mar 2020
Dear PetePhotog Thank you very much for chosing Hotel Granvia Kyoto and writing us the review. Our hotel is directly connected to Kyoto Station and located in it, so it is very convenient for our guests to travel and shopping. It is a great pleasure to receive your compliment and to know that you enjoyed your stay with us. Our hotel have a variety of room types, from standard to suite rooms. We highly recommend the superior rooms, the deluxe rooms and the suite room for you and please try them next time. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future. Thank you for your review. Best Regards Director of Rooms
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If you can afford it, the Granvia Club floors and services only available at the Club Lounge are worth every penny. The service at this hotel really is flawless as you would expect it to be at any Japanese 5 star hotel. It was a delight staying here. The bathrooms are a little small when compared to other 5 star hotels in Kyoto but the service and cleanliness make up for any size deficiency. The location of course cannot be beaten in Kyoto as it owned by the rail company so you have location, efficiency and expertise in hospitality.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:There are two entrances to the station but the one directly from Kyoto Station concourse is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto
Responded 5 Mar 2024
Dear Clive C Thank you for using Hotel Granvia Kyoto. It is a great pleasure for us to receive your compliments about your stay. Your words of praise are an encouragement to all of our staff, and we will continue to devote ourselves with our heartfelt hospitality every day so that our customers can spend a wonderful time here at our hotel. We are looking forward to seeing you again. Thank you for your feedback. Best regards, Director of Rooms
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We stayed several nights during our visit to Kyoto. The staff are super-friendly, professional and helpful. The concierge helped us book a tour and provided many helpful recommendations on restaurants. The Kyoto Station is amazing - 11 story shopping mall, dozens of restaurants, and on and on. Very clean and comfortable room at a reasonable price. Easy transportation options to all points in Kyoto and bullet train hub to access all of Japan. We definitely would stay again on our next visit.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto
Responded 31 Mar 2020
Dear VLHlaw Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the lovely review. I am delighted to read that you fully enjoyed your stay with us. We were also relieved to see how well our concierge supported our guests.We have instructed our staff to do the customer service without forgetting the feeling of gratitude, and also we are willing to devote ourselves further and hope that we can receive even more words of praise from our guests. Thank you for sharing and I sincerely hope we have the chance of welcoming you back in the near future. Best Regards Director of Rooms
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We stayed here for a few times and on this trip we stayed for 3 nights.
We arrive in Kyoto in a rental car and there is a telephone to call the porter for luggage assistance on the ground floor driveway. Hotel lobby is on 2F of the train station.
Superb location with easy access to trains, supermarket, shopping and restaurants. Kyoto is a walking city but this hotel location has accessibility to train, bus and taxis.
The hotel is still in very good condition and the rooms are large by Japanese standards. The checkin was efficient. The staff was very helpful with even the little details like getting extra cutlery for a late night snack.
We did not have breakfast at the hotel or try any of the restaurants as there were too much choices around.
Overall, highly recommended hotel and a peaceful sleep.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto
Responded 8 Nov 2023
Dear Michael C Thank you for staying at Hotel Granvia Kyoto and for your compliments regarding our location, service and breakfast. We will continue to devote ourselves to providing services that satisfy our customers. We are looking forward to seeing you again. Thank you for your review. Best regards, Director of Rooms
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Beautiful hotel in Kyoto station. We really loved staying here for 3 nights, everything was perfect, checking in was easy and even though we were early, they gave us our rooms without any fuss. The rooms were spacious and clean , the bathroom toiletries were very luxurious. Breakfast was excellent. It was so easy to travel around Kyoto from here , use taxis as they are cheap and drivers are excellent. The staff at the hotel were brilliant and so so polite and courteous. Thank you to all staff , I wish all staff around the world hotels were as polite and courteous as you were. Stay here if you come to Kyoto, it’s brilliant.
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Date of stay: June 2023Trip type: Travelled with friends
Room Tip:Only tip I offer to travelers is use taxis as they are cheap and drivers are very honest. I write...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest services Operations, お客様サービス / フロント オフィス at Hotel Granvia Kyoto
Responded 9 Jul 2023
Dear Winnernumber1 Thank you for choosing to stay at Hotel Granvia Kyoto. We are glad to hear that you had a comfortable stay with us. It is a great pleased to receive the word of compliment, especially about the service. Some of our rooms have a washbasin, a bathroom, and a toilet that are independent of each other, which has been well received by our customers. We will continue to strive to maintain our facilities to provide an environment that satisfies our customers. We all look forward to welcoming you again. Thank you for your review. Best regards, Director of Rooms
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If you let the hotel know about the birthday they may well do something at no charge — especially if you’re staying in one of the executive club rooms on an upper floor.
They really do relish the chance to please you.
Anyway, it can’t hurt to ask!
Cape Town, South Africa200 contributions93 helpful votes
I never used their facilities but noted they do offer laundry service (both dry cleaning and washing service) although there aren't coin operating washing machines.
"They won't let you check in even if it's 110° outside and you have two small children with you. Also don't have a bar open while you need to wait. Utterly inhospitable. "
There are more places to choose from in the Kyoto area.
PRICE RANGE
S$170 - S$314 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoShimogyo-ku / Kyoto Station
NUMBER OF ROOMS
537
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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