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All reviewstheme parkcity walkticket counterhalloween horror nightsexpress ticketsfast passdouble bed and singlestakoyaki museumhotel lobbythemed hotelgreat family hoteltrain stationquadruple roomother hotelshard rock cafehot showera couple of minutes walk
The hotel is located right in front of Universal City station. Right in front of the hotel are rows of eateries and shops. The room for 3 is rather small but equipped with everything needed. Amenities are generous. Tea sachets are available but not coffee....More
Thank Elena S
Response from Keihan_Universal, 係員 at Hotel Keihan Universal CityResponded 9 December 2017
Thank you for staying here at Hotel Keihan Universal City.
we sincerely apologize for our housekeeping service not meeting your satisfaction.
It is shame that our housekeeping staff not clean up your room very well.
We will investigate the issues in order to prevent them...More
Only a short walk to Universal Studios Japan in Osaka, Hotel Keihan Universal City offers the convenience of staying late at Universal City Walk after a great experience at USJ. There are lots of dining and shopping bargains around too!More
Thank Leonardo Kirk G
Response from Keihan_Universal, Hotel Staff at Hotel Keihan Universal CityResponded 2 December 2017
Thank you for staying at our hotel.
And we really appreciate your kind words of praise regarding the convenient location of our hotel near a train station.
Please consider staying with us again for the convenience of our location.
We look forward to your next...More
Got a double room that was relatively cheap compared with other neighbor hotels (like it's the last one on promo). We really just wanted a room where we can sleep comfortably. Thought it was value for money but it was not. We arrived mid afternoon,...More
Thank Teresa R
Response from Keihan_Universal, Receptionist at Hotel Keihan Universal CityResponded 20 November 2017
Dear Teresa R,
Thank you for staying here at Hotel Keihan Universal City. On behalf of our staff, I would like to offer our sincerest apology for the appalling experience during your stay in our Hotel. First of all, our air conditioning system is centralized,...More
We turned up at this hotel in a car and had to wait ten minutes for the bellboy to turn up.
He did not help with the unloading though he did bring us up a flight of staircase to the reception area where we were...More
Response from Keihan_Universal, Reception staff at Hotel Keihan Universal CityResponded 20 October 2017
Thank you for staying at our hotel.
We appreciate the compliment regarding the room.
And we are relieved to hear you stayed comfortably.
Our entire staff will continue to strive to satisfy you in your future stay.
And we really appreciate your kind words of...More
We booked this for the second part of a 2 week stay in Japan and we decided to base ourselves here for USJ and other stuff we had planned. Firstly I have read a few of other peoples reviews on here and what I will...More
Thank Steve W
Response from Keihan_Universal, receptionist at Hotel Keihan Universal CityResponded 28 July 2017
Dear Steve W,
Thank you for staying here at hotel Keihan Universal City. It is very heartbreaking to read how bad your experience was in our hotel. We also like to deeply apologize for how you were treated by our staff. It is not right...More